Business opportunities in Vietnam
Evidence from voz, Tinh tế, daynhauhoc, Vietnamese App Store reviews and other public sources. Measured, not advice.
Logistics: Late Deliveries and No Pickup
Delivery services are plagued by a lack of accountability and poor communication from shippers, resulting in damaged goods and unfulfilled orders. Customers frequently experience delays, inadequate support, and a failure to resolve issues, leading to frustration and dissatisfaction with the service.
SPX ExpressDriver pickup no-shows and packages stuck in transit
The shared underlying problem is the failure of the shipping service to pick up packages as scheduled, leading to significant delays and customer frustration. Additionally, the customer service team is unresponsive and ineffective in addressing these issues, leaving customers feeling ignored and dissatisfied.
eTax MobileLogin failures, forced updates, and unresponsive support
The eTax Mobile application is plagued by continuous errors, causing significant frustration for users who struggle to complete tax submissions and transactions. Users frequently encounter issues such as system errors, failure to update, and inability to access necessary features, leading to a poor overall experience.
Logistics: Ineffective and Delayed Customer Support
Customers are experiencing a severe lack of service support, characterized by unprofessional attitudes from staff and call centers. There are numerous instances of delayed and damaged deliveries without adequate assistance, resulting in dissatisfaction and a sense of being undervalued.
Agribank PlusFrequent maintenance blocks transactions and incoming transfers arrive late
The Agribank Plus app is plagued by frequent and persistent technical issues, leading to transaction failures and significant user frustration. Customers report a lack of responsiveness from the bank in addressing these problems, resulting in a negative overall experience.
Techcombank MobileFrequent Errors and Slow Access
Users are experiencing significant frustration with the app due to frequent loading errors and slow access, which disrupts their ability to complete transactions. Many report that the app is stuck in a loading loop, making it increasingly difficult to use when needed.
vnEdu ConnectAddressing Mobile App Errors
Mobile apps are experiencing frequent and frustrating software errors that hinder user access and functionality. Users are consistently reporting issues such as continuous loading, lag, and inability to use the applications effectively.
Banking: Login and Authentication Failures
Users are experiencing difficulties accessing and using online banking services due to authentication issues and system errors, resulting in an inability to perform important transactions. They frequently encounter problems such as forgotten passwords, not receiving OTP codes, and complex authentication requests, leading to inconvenience and frustration.
Logistics: Inefficient and Inconvenient Update Process
Users are facing significant frustrations with the app due to mandatory updates that often lead to decreased functionality and unresolved issues. Additionally, there is a lack of timely improvements and support for online selling, contributing to an overall perception of poor service and professionalism.
Duolingo: Language & ChessLanguage Errors in Language Learning Apps
Users are experiencing significant frustration with language learning apps due to issues such as incorrect language prompts and technical errors that disrupt their learning process. Additionally, there are complaints about lack of communication regarding subscription changes and poor customer service responses.
Banking: Ongoing and Unstable Payment Errors
Users are experiencing frequent and frustrating issues with their banking app, including transaction errors, unexpected fees, and poor customer support. These problems lead to significant inconvenience and dissatisfaction, prompting users to consider switching banks.
Logistics: Failed Login & Authentication
Users are experiencing significant frustration with the login and authentication processes of the application, which are overly complicated and frequently malfunctioning. This leads to account lockouts, repeated login attempts, and a lack of effective communication regarding account status, ultimately hindering their ability to use the service efficiently.
Viettel PostPackages not picked up and false delivery attempts
Customers are experiencing significant frustration due to delays in pickup services, with many reporting that no staff arrive to collect their packages even after multiple days. This poor service quality, coupled with high costs and unresponsive customer support, is leading to dissatisfaction and a loss of trust in the logistics providers.
VCB DigibankFrequent Banking App Errors
Users consistently face critical errors with the banking app, particularly during important transactions like money transfers. These issues include slow response times, login failures, and frequent crashes, leading to significant frustration.
iCPV TTHCLogin Issues After Version Update
Users are experiencing persistent login issues with the app, often encountering error messages or the app freezing during the login process. This has led to frustration as they are unable to access essential features, forcing them to rely on alternative methods like web links for information.
Schools & Communication Apps: Complex Login and Frequent Authentication Errors
Users face significant challenges with the login and authentication processes in educational mobile apps, including complicated password requirements and frequent issues with receiving OTPs. These problems lead to frustration and hinder access to essential services, particularly when users need to log in quickly.
Viettel PostDelayed deliveries and high shipping fees
Logistics services are experiencing significant delays in delivery times, leading to customer dissatisfaction. The repeated complaints highlight issues such as slow pickup and prolonged shipping processes, which are perceived as unacceptable by users.
VIETSCHOOLVIETSCHOOL app has many issues to fix
VIETSCHOOL is plagued by numerous technical issues, including slow loading times and frequent errors. Users express frustration over paying for an app that fails to function properly, leading some to consider uninstalling it altogether.
Banking: Lack of Clear and Timely Notifications
Users are facing significant issues with not receiving important notifications related to financial transactions, resulting in funds being inaccessible. At the same time, they are also dealing with the annoyance of unwanted advertising notifications, with no ability to turn them off or remove them, which detracts from their overall banking app experience.
FPT Play: Phim, Anime, Bóng ĐáLive stream lags, black screens, and continuous buffering
Users experience severe disruptions and technical flaws—such as constant buffering, lagging, connection drops, sudden black screens, and disappearing content—even when paying for VIP subscriptions. Additionally, the application lacks a Picture-in-Picture (PiP) mode, preventing users from multitasking while watching content.
BIDV SmartBankingNotification Badges Won't Clear and App Crashes on Launch
The shared underlying problem is that users of the BIDV SmartBanking app experience persistent notification issues, where the app indicates there are unread notifications despite there being none. This leads to frustration and dissatisfaction, as users feel misled by the app's notification system.
Banks: Poor customer support, no one answers the phone
Customers are experiencing significant difficulties in receiving timely and effective support from their banks, with issues ranging from unresponsive customer service to inadequate assistance for app-related problems. This lack of support leads to frustration and dissatisfaction, as customers are often left without solutions or proper guidance.
ChatGPTChatGPT does not meet user needs
Users are frustrated with ChatGPT due to its limitations and frequent inaccuracies in responses. Many feel that the platform requires unnecessary upgrades for basic features and lacks a user-friendly experience.
Grab: Food Delivery, Taxi RideTerrible customer support and unreliable ride booking
Users experience severe service failures, including long wait times for rides and food deliveries, inability to cancel orders, and unresponsive customer support. Additionally, users report worsening app performance, unhelpful updates, and unresolved complaints despite paying for membership packages.
The rest of this market
Ranked by Opportunity Score
- 25Shopee Seller Center app lag and errors49.0
- 26Login Fails or Crashes the App45.1
- 27Excessive ads and lag45.4
- 28Unreliable Delivery Services47.9
- 29Delivery: Inadequate and Hard-to-Understand Notifications41.2
- 30Banking: Failed Update Version43.5
- 31Schools & Communication Apps: Update Issues Causing Access Problems47.1
- 32Frequent App Errors Hindering Learning45.2
- 33Poor and Slow Delivery Service40.7
- 34Logistics: Lack of Transparency and Support in Payments40.5
- 35Payments: Transaction Errors and Delayed Refunds50.3
- 36Schools & Communication Logs: Inaccurate Attendance and Slow Updates43.1
- 37Messaging & Social Media: Financial Loss from Unreceived Payment Codes49.8
- 38Booking rejections and delayed cancellation refunds49.0
- 39Lag, crashes, and incorrect information43.8
- 40Logging into VNeID on New Phones41.2
- 41Healthcare: Inability to Schedule Appointments on Time46.7
- 42Effective Application Error Resolution45.8
- 43Customer Message Display Issue44.3
- 44Banking: Excessive Advertising Frustrates Customers46.1
- 45Ineffective Driver Support Services42.0
- 46Healthcare & Appointment Scheduling: Inability to Book Appointments via App47.5
- 47E-commerce: Missing Notifications and Delayed Updates39.1
- 48Delivery App Lag and Frequent Errors41.5
- 49Schools & Communication Apps: Notifications Not Displaying in App47.7
- 50Logistics: Complex and Challenging Guidance and Usage50.1
- 51Disruptive Advertising Delays Time Tracking43.4
- 52Logistics: Difficult and Unintuitive Interfaces42.4
- 53Poor Delivery Service Quality42.7
- 54E-commerce: Slow Delivery and Lack of Order Information38.5
- 55Business Management: Frequent Errors and Lag in Timekeeping Application40.5
- 56Payment: Poor and Delayed Customer Support39.6
- 57Frequent Errors and Annoying Updates44.6
- 58TikTok Shop Seller Center User Experience Issues37.9
- 59Schools & Communication Apps: New Interface Difficult to Read and Unfriendly36.9
- 60Education: Poor Login & Authentication43.0
- 61Schools & Communication Apps: Complex and Confusing User Guides47.1
- 62Incoming calls and messages do not notify41.4
- 63Healthcare: Login and OTP Authentication Issues46.7
- 64Schools & Communication Apps: Poor Customer Support, Unreachable41.9
- 65Couriers falsely report delivery attempts and ignore calls41.0
- 66Frequent Crashes in Banking App41.1
- 67POS & Retail: Poor Customer Support and Challenges41.5
- 68Healthcare: Delayed Non-Refundable Payment Issues38.1
- 69Payment: Continuous update requirements are a hassle38.8
- 70E-commerce: Login & Authentication Failures47.5
- 71Education: Lack of Notifications for Assignment Submission39.9
- 72Driver's License Integration Issues31.5
- 73Agribank Plus App Usability Issues47.5
- 74Slow Delivery and Lost Packages39.6
- 75Banking: Overly Complex and Confusing User Guides42.5
- 76Schools & Communication Apps: Payment Functionality Issues47.3
- 77Poor Delivery Services45.5
- 78E-commerce app performance lags44.0
- 79Inaccessible Bank Accounts37.3
- 80App lags and login errors38.1
- 81Healthcare: Poor call center support and bad staff attitude48.5
- 82Frustrating login and account recovery process29.5
- 83Banking: VNeID linking and app integration failures44.0
- 84Lack of Drivers for Quick Order Acceptance41.7
- 85POS & Retail: Update Causes Bugs and Inconveniences42.0
- 86Human Resources & Time Tracking: Faulty and Difficult Time Tracking44.1
- 87E-commerce: Poor and Ineffective Customer Support31.6
- 88High Shipping Costs and Slow Delivery39.0
- 89App lag and frequent connectivity errors44.9
- 90Payment: Unsuccessful Bank Connections45.4
- 91Logistics App Technical Issues37.6
- 92POS & Retail: Complicated Login and Authentication44.1
- 93E-commerce: Update Issues Causing Errors and Inconvenience42.7
- 94App lag preventing ride-hailing37.7
- 95Unblock Developer Mode for Banking App36.0
- 96Education: Assignments Not Displayed41.2
- 97POS & Retail: Payment Errors and Unstable Connections44.6
- 98Slow Delivery and Lack of Customer Support37.4
- 99POS & Retail: Delayed Deliveries and Lack of Updates48.0
- 100Inability to View Academic Scores39.7
- 101Login Issues with VIETSCHOOL45.1
- 102Enterprise Management: Update Version Causing Errors and Inconveniences35.5
- 103Delayed and Irresponsible Delivery39.8
- 104Mandatory minimum balance and multiple monthly fees36.9
- 105Accounting & Invoicing: Ineffective and Frustrating Update Cycle41.8
- 106Canceling Bank Cards Due to Poor App Performance40.7
- 107YouMed Account Registration Issues41.3
- 108Random logouts and slow loading41.9
- 109False network error during ads44.0
- 110App causing lag and wasted time42.8
- 111Login fails with correct credentials42.6
- 112Mobile App Plagued by Technical Failures41.5
- 113Challenges with Money Transfer Application31.0
- 114Agribank transfer failure where funds are not received30.4
- 115Frequent Payment Errors27.2
- 116Challenges in VNPAY Merchant Registration29.5
- 117Education: Update Version with No Difference32.0
- 118Payment: Frequent login & authentication errors30.1
- 119Mobile Carrier Billing Errors29.4
- 120Transition from ChatGPT to Gemini29.6
- 121E-commerce: Non-refundable Payment Errors and Delays27.5
- 122Inefficient Banking App29.3
- 123Driver's License Section Not Displaying26.5
- 124Downloading apps on smart TVs26.0
- 125Frequent Issues with Time Tracking App25.8
- 126POS & Retail: Lack of Important Notifications in Applications26.8
- 127Managing Software Error Challenges31.9
- 128Low-Quality E-Commerce App27.0
- 129J&T Express app quality issues26.4
- 130Frequent Transaction Errors in Money Transfers27.4
- 131Healthcare & Appointment Scheduling: No Refunds for Canceled Appointments26.8
- 132Accounting & Invoicing: Failed Login and Authentication Issues26.5
- 133Login Issues and Information Display Failure26.2
- 134Pricing and Limitations of AI Tools28.1
- 135Continuous Application Update Issues26.3
- 136POS & Retail: Difficult and Inconvenient Interface26.2
- 137Login Issues with the App28.6
- 138Multiple Errors in Messaging Application25.2
- 139POS & Retail: Poor Synchronization and Customer Data Loss27.6
- 140Fixing missing Vietnamese language support on devices28.3
- 141Frequent Errors in Management App28.7
- 142Ecommerce: Difficult Interface and Numerous Errors26.5
- 143Too Many Annoying Ads25.9
- 144POS & Retail: Poor Connectivity & Integration Hinders Users26.5
- 145Looking for Better Alternatives to Zalo28.3
- 146Lack of Privacy and Tracking Features25.9
- 147POS & Retail: Poor Inventory Control and Management Issues28.4
- 148POS & Retail: Complex and Difficult to Use25.8
- 149Business Management: Annoying Notification Errors in Applications28.2
- 150Ad Blocking in Mobile Apps25.6
- 151Lack of Access to Historical Medical Records28.2
- 152Forced updates on launch and newer iOS required25.7
- 153Vietnamese AI feature experience on Galaxy S2427.9
- 154Face ID Issues on Mobile Devices25.9
- 155Missing call notifications and disappearing messages or files24.5
- 156Unannounced App Maintenance25.8
- 157Login-free Appointment Scheduling App28.8
- 158Unexpected account and SMS fee deductions25.7
- 159Login Issues and App Performance25.9
- 160Premium Design and Foldable Display Experience25.1
- 161WhatsApp Messenger Login Issues26.0
- 162Unexplained Automatic Deductions25.7
- 163Poor Experience with Fast Delivery Services27.4
- 164Customers Struggle with Support Hotline Issues25.5
- 165Tiki Seller Poor Quality Application25.7
- 166Influencing Customer Psychology25.0
- 167J&T Sprinter App Performance Issues21.1
- 168App crashes immediately upon opening24.3
- 169App crashes immediately upon opening24.8
- 170Challenges in Closing Bank Accounts28.3
- 171Ineffective Health Management Software28.7
- 172POS & Retail: Ineffective Product Search and Filtering27.8
- 173Issues with YouTube Extensions28.5
- 174Inaccessible Exam Scores28.1
- 175Persistent TikTok Shop Login Issues26.3
Products people here report problems with
Counted by distinct people, not by number of complaints — one unhappy customer writing four reviews is one person. Last 12 months.
Swipe the table sideways for the remaining columns →
| Product | People | Reports | Sources | Last heard |
|---|---|---|---|---|
| Zalo | 660 | 681 | 7 | 22h ago |
| Viettel | 645 | 651 | 7 | 2d ago |
| SPX Express | 632 | 639 | 2 | 2d ago |
| eTax Mobile | 536 | 542 | 3 | 2d ago |
| Agribank | 504 | 510 | 6 | 2d ago |
| BIDV | 426 | 427 | 2 | 2d ago |
| Shopee | 415 | 422 | 6 | 5d ago |
| GHN | 414 | 416 | 3 | 3d ago |
| VCB Digibank | 385 | 386 | 2 | 2d ago |
| ACB ONE | 378 | 381 | 1 | 2d ago |
| GHTK | 343 | 343 | 2 | 2d ago |
| Lalamove | 257 | 257 | 1 | 3d ago |
| Ahamove | 247 | 250 | 3 | 3d ago |
| ChatGPT | 238 | 264 | 8 | 2d ago |
| vnEdu | 228 | 231 | 2 | 2d ago |
| VIETSCHOOL | 198 | 199 | 1 | 2d ago |
| Techcombank | 154 | 155 | 4 | 2d ago |
| eNetViet | 149 | 151 | 2 | 4d ago |
| J&T Express | 145 | 147 | 3 | 2d ago |
| KiotViet | 145 | 158 | 4 | 4d ago |
Where this evidence comes from
Signals read for this market
- App Store13.0k signals12.7k people
- YouTube2.0k signals2.0k people
- Google Play2.0k signals1.9k people
- GitHub1.5k signals691 people
- Reddit1.2k signals642 people
- VOZ532 signals473 people
- Web520 signals0 people
- Tinhte234 signals27 people
- VN forums65 signals32 people
- Bluesky34 signals19 people
- Lemmy10 signals8 people
- Discourse5 signals3 people
- WordPress forums2 signals2 people
- Hacker News1 signals1 people
- App Store1 signals1 people
Industries in this market
Tracked opportunities by category
Science & technology news
A reading list, not evidence — nothing here feeds an opportunity score.
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