Business opportunities in Vietnam
Evidence from voz, Tinh tế, daynhauhoc, Vietnamese App Store reviews and other public sources. Measured, not advice.
Logistics: Late Deliveries and No Pickup
Delivery services are plagued by a lack of accountability and poor communication from shippers, resulting in damaged goods and unfulfilled orders. Customers frequently experience delays, inadequate support, and a failure to resolve issues, leading to frustration and dissatisfaction with the service.
Banking: Login and Authentication Failures
Users are experiencing difficulties accessing and using online banking services due to authentication issues and system errors, resulting in an inability to perform important transactions. They frequently encounter problems such as forgotten passwords, not receiving OTP codes, and complex authentication requests, leading to inconvenience and frustration.
Logistics: Ineffective and Delayed Customer Support
Customers are experiencing a severe lack of service support, characterized by unprofessional attitudes from staff and call centers. There are numerous instances of delayed and damaged deliveries without adequate assistance, resulting in dissatisfaction and a sense of being undervalued.
POS & Retail: Poor Customer Support and Challenges
There is a significant lack of effective customer support for software products, leading to unresolved issues and frustration among users. Customers frequently experience software malfunctions and delays in assistance, compounded by unprofessional behavior from support staff who often shift blame onto the users.
Shipping Delays and Poor Customer Service
The shared underlying problem is the failure of the shipping service to pick up packages as scheduled, leading to significant delays and customer frustration. Additionally, the customer service team is unresponsive and ineffective in addressing these issues, leaving customers feeling ignored and dissatisfied.
Poor and Slow Delivery Service
Customers are experiencing significant delays and poor communication from the delivery service, leading to frustration and dissatisfaction. Many users report that their packages are not picked up or delivered on time, and customer support is unresponsive to their inquiries.
Agribank Plus Frequently Encounters Errors
The Agribank Plus app is plagued by frequent and persistent technical issues, leading to transaction failures and significant user frustration. Customers report a lack of responsiveness from the bank in addressing these problems, resulting in a negative overall experience.
Delayed Delivery in Logistics
Logistics services are experiencing significant delays in delivery times, leading to customer dissatisfaction. The repeated complaints highlight issues such as slow pickup and prolonged shipping processes, which are perceived as unacceptable by users.
Banking: Ongoing and Unstable Payment Errors
Users are experiencing frequent and frustrating issues with their banking app, including transaction errors, unexpected fees, and poor customer support. These problems lead to significant inconvenience and dissatisfaction, prompting users to consider switching banks.
Zalo messaging app issues and errors
Zalo is experiencing significant issues with message notifications and synchronization, leading to users missing important messages and facing frustration with the app's reliability. Additionally, users report problems with lost messages despite having backup settings enabled, further exacerbating their dissatisfaction.
Delivery: Inadequate and Hard-to-Understand Notifications
Users are experiencing significant frustration with delivery apps due to inadequate communication and support features, leading to confusion and dissatisfaction. Common issues include unclear notifications about order cancellations, insufficient tracking capabilities, and a lack of customer service options, which ultimately result in wasted time and lost orders.
Poor Customer Support
Customer support is consistently reported as inadequate and frustrating, with users experiencing unhelpful interactions and a lack of responsiveness from staff. Many customers feel abandoned, as their issues remain unresolved and communication is poor, leading to a negative overall experience.
Frequent Errors and Slow Access
Users are experiencing significant frustration with the app due to frequent loading errors and slow access, which disrupts their ability to complete transactions. Many report that the app is stuck in a loading loop, making it increasingly difficult to use when needed.
Banking: Failed Update Version
Users are experiencing significant issues with app updates, including failure to display update buttons, app crashes upon launching after updates, and persistent error messages that hinder access to banking services. These problems reflect a lack of effective testing and communication from the banks, leading to frustration and dissatisfaction among customers.
Search: Failed Login and Authentication
Users are experiencing significant difficulties with account access and verification processes across various mobile apps, leading to frustration and wasted time. Common issues include account lockouts, ineffective password recovery methods, and cumbersome identity verification requirements that hinder user experience.
eTax Mobile - Errors and Usage Challenges
The eTax Mobile application is plagued by continuous errors, causing significant frustration for users who struggle to complete tax submissions and transactions. Users frequently encounter issues such as system errors, failure to update, and inability to access necessary features, leading to a poor overall experience.
Payment: Poor and Delayed Customer Support
Customers are experiencing significant frustration due to inadequate and slow customer support services, with limited channels for assistance and unresponsive communication. This has led to unresolved issues, transaction failures, and a general lack of effective problem resolution, resulting in a poor overall user experience.
E-commerce: Missing Notifications and Delayed Updates
Users are experiencing significant issues with notifications in various applications, including missing alerts for messages and orders, as well as persistent error messages and slow loading times. This lack of reliable notification functionality is causing frustration and dissatisfaction among users.
Banks: Poor customer support, no one answers the phone
Customers are experiencing significant difficulties in receiving timely and effective support from their banks, with issues ranging from unresponsive customer service to inadequate assistance for app-related problems. This lack of support leads to frustration and dissatisfaction, as customers are often left without solutions or proper guidance.
Schools & Communication Apps: Complex Login and Frequent Authentication Errors
Users face significant challenges with the login and authentication processes in educational mobile apps, including complicated password requirements and frequent issues with receiving OTPs. These problems lead to frustration and hinder access to essential services, particularly when users need to log in quickly.
Logistics: Lack of Transparency and Support in Payments
Users are experiencing significant issues with payment processing and transparency in delivery services, leading to unexpected charges and delays. Complaints highlight a lack of professional conduct, inadequate customer support, and a failure to resolve payment disputes, resulting in frustration and distrust among customers.
Addressing Mobile App Errors
Mobile apps are experiencing frequent and frustrating software errors that hinder user access and functionality. Users are consistently reporting issues such as continuous loading, lag, and inability to use the applications effectively.
E-commerce: Update Issues Causing Errors and Inconvenience
Users are experiencing significant issues with system updates, including persistent errors, loss of data, and degraded user experience. Despite updates being implemented, many features are malfunctioning or missing, leading to frustration and dissatisfaction among users.
Unable to Update eTax Mobile
Users are unable to update the eTax Mobile app to the latest version, leading to frustration as they cannot access the app with older versions. This creates a cycle of being prompted to update without a viable option to do so, rendering the app unusable for many.
The rest of this market
Ranked by Opportunity Score
- 25Healthcare: Delayed Non-Refundable Payment Issues47.6
- 26Inaccurate Notification Issues in the App47.5
- 27E-commerce: Non-refundable Payment Errors and Delays47.1
- 28Slow Delivery, Poor Service Quality46.9
- 29Search: Unclear and Automated Payments46.9
- 30Logistics: Failed Login & Authentication46.6
- 31E-commerce: Poor and Ineffective Customer Support46.3
- 32Banking: Lack of Clear and Timely Notifications46.0
- 33E-commerce: Slow Delivery and Lack of Order Information45.6
- 34Healthcare & Appointment Scheduling: No Refunds for Canceled Appointments44.7
- 35Payments: Transaction Errors and Delayed Refunds44.5
- 36Healthcare & Appointment Scheduling: Inability to Book Appointments via App44.2
- 37Logistics: Inefficient and Inconvenient Update Process44.2
- 38Lack of Drivers for Quick Order Acceptance44.1
- 39Frequent Payment Errors44.1
- 40POS & Retail: Difficult and Inconvenient Interface43.9
- 41Customer Message Display Issue43.8
- 42Frequent Banking App Errors43.4
- 43Frequent Issues with Time Tracking App43.3
- 44Shopee Seller Center app lag and errors43.0
- 45Payment: Frequent login & authentication errors42.9
- 46Fixing Mobile Banking App Issues42.8
- 47Education: Lack of Notifications for Assignment Submission42.4
- 48Ecommerce: Difficult Interface and Numerous Errors41.8
- 49Payment: Continuous update requirements are a hassle40.7
- 50POS & Retail: Update Causes Bugs and Inconveniences38.5
- 51POS & Retail: Lack of Important Notifications in Applications37.4
- 52Business Management: Frequent Errors and Lag in Timekeeping Application36.4
- 53Enterprise Management: Update Version Causing Errors and Inconveniences32.0
- 54Challenges with Money Transfer Application30.8
- 55Education: Update Version with No Difference29.0
- 56Inability to View Academic Scores28.7
- 57Frequent Errors in Management App28.7
- 58Frequent Errors and Annoying Updates28.6
- 59POS & Retail: Delayed Deliveries and Lack of Updates27.9
- 60Accounting & Invoicing: Ineffective and Frustrating Update Cycle27.1
- 61Challenges in VNPAY Merchant Registration27.1
- 62E-commerce: Login & Authentication Failures27.1
- 63App lag and frequent connectivity errors27.0
- 64Low-Quality E-Commerce App26.8
- 65Healthcare: Inability to Schedule Appointments on Time26.7
- 66POS & Retail: Payment Errors and Unstable Connections26.6
- 67POS & Retail: Complicated Login and Authentication26.5
- 68Accounting & Invoicing: Failed Login and Authentication Issues26.3
- 69Ineffective Health Management Software25.9
- 70Payment: Unsuccessful Bank Connections25.8
- 71Tiki Seller Poor Quality Application25.7
- 72Frequent Transaction Errors in Money Transfers25.2
Products people here report problems with
Counted by distinct people, not by number of complaints — one unhappy customer writing four reviews is one person. Last 12 months.
Swipe the table sideways for the remaining columns →
| Product | People | Reports | Sources | Last heard |
|---|---|---|---|---|
| eTax Mobile | 279 | 279 | 3 | 3d ago |
| SPX Express | 264 | 264 | 2 | 2d ago |
| Agribank | 261 | 262 | 4 | 2d ago |
| Zalo | 253 | 261 | 7 | 10h ago |
| BIDV | 247 | 248 | 2 | 3d ago |
| Shopee | 247 | 249 | 5 | 2d ago |
| VCB Digibank | 214 | 215 | 1 | 2d ago |
| GHN | 208 | 208 | 3 | 2d ago |
| Viettel | 173 | 174 | 5 | 2d ago |
| Ahamove | 153 | 155 | 3 | 4d ago |
| GHTK | 124 | 124 | 2 | 2d ago |
| Onluyen | 98 | 98 | 1 | 3d ago |
| KiotViet | 97 | 107 | 4 | 4d ago |
| MEDPRO | 73 | 73 | 2 | 3d ago |
| MISA | 66 | 68 | 3 | 7d ago |
| vnEdu | 62 | 62 | 2 | 2d ago |
| Sapo | 52 | 57 | 3 | 6d ago |
| Claude | 50 | 60 | 4 | 1d ago |
| ChatGPT | 47 | 49 | 5 | 1d ago |
| TikTok Shop | 46 | 50 | 4 | 5d ago |
Where this evidence comes from
Signals read for this market
- App Store5.5k signals5.4k people
- Reddit963 signals532 people
- GitHub669 signals321 people
- Google Play509 signals499 people
- VOZ317 signals286 people
- YouTube205 signals202 people
- Web189 signals0 people
- Tinhte95 signals16 people
- VN forums41 signals25 people
- Bluesky23 signals15 people
- Lemmy10 signals8 people
- Discourse5 signals3 people
- WordPress forums2 signals2 people
- App Store (English storefronts)1 signals1 people
- Hacker News1 signals1 people
Industries in this market
Tracked opportunities by category
Science & technology news
A reading list, not evidence — nothing here feeds an opportunity score.
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