Research reports
Written from the index itself. Every figure in a report is counted from public posts this platform collected, and every section links to the opportunity page holding the evidence.
Delivery issues and login failures drive tracked platform complaints
Between October 29 and November 5, 2026, the index tracked 388 total opportunities with 3 new additions. Data shows significant rising complaints in delivery logistics, mobile app performance, and authentication errors across multiple sectors.
User complaints on login and ad frequency persist in October 2026
In October 2026, the tracked index recorded 382 total opportunities, with 98 emerging during this period. Data shows persistent issues with login failures and excessive advertising across mobile and delivery applications, while banking apps saw a rise in complaints regarding intrusive promotional content.
Mobile App Stability Issues and Payment Failures Tracked
Across 46 tracked mobile app opportunities, all items remain stable with no new entries during the period. Issues range from payment failures in messaging apps and live streaming lags to crashes in Notability and VNeID login procedures.
Unwanted Subscription Issues and FreshBooks Errors Persist
Tracking 16 opportunities in Billing & Invoicing shows 5 stable issues with recent activity, including 1 person each for Unwanted Subscription Enrollment Issues, Delayed payouts, high fees, and lack of support, Rising costs and declining app quality, and FreshBooks App Crashes and Errors. Meanwhile, 5 other tracked issues show no recent posts for 60 days.
Delivery Logistics Issues and App Errors Dominate Tracked Index
Between October 21 and October 28, 2026, the index tracked 376 total opportunities with 20 newly recorded. The data highlights persistent friction in delivery logistics apps, alongside emerging technical failures in AI and business management software.
Negative Reviews of Subscription Packages Lead SaaS Complaints
Across 13 tracked SaaS opportunities, Negative Reviews of Subscription Packages recorded 17 people in the last 30 days and 106 people in total. Meanwhile, Frustration with Evernote's Pricing and Features showed 3 people in the last 30 days out of 62 total people, while 3 opportunities are currently dead with zero posts for 60 days.
Booking and Payment Errors Persist in Health Apps
Health and clinic booking applications continue to face consistent user friction, with 12 total issues tracked. Recent data shows 13 reports of booking failures, payment delays, and scheduling errors occurring within the last 30 days.
App usability and performance issues lead Business Management Software
Across 43 tracked opportunities in Business Management Software, App usability and performance issues generated 141 total people with 28 in the last 30 days. Frustrating Mobile App Experience recorded the highest volume with 147 total people, while App crashing during pay stub downloads emerged with 5 people in the last 30 days.
School app login failures and attendance tracking errors rising
Across 25 tracked opportunities in Education & School Apps, login complications and authentication errors reached 19 people in the last 30 days compared to 12 previously. Meanwhile, attendance tracking inaccuracies and slow updates grew to 9 people from 3, and version update failures rose to 10 from 3.
Frustrating and Useless Chatbot Experience Leads AI Complaints
Across 8 tracked AI opportunities, Frustrating and Useless Chatbot Experience recorded 53 total people, including 5 in the last 30 days and 15 in the 30 days before. Meanwhile, ChatGPT không đáp ứng nhu cầu người dùng tracked 11 people in the last 30 days out of 20 total.
Authentication Failures Spike Across School and Banking Apps
Between October 13 and October 20, 2026, the tracked index recorded 342 total opportunities with 15 emerging during this period. Data shows a significant concentration of login errors and authentication failures in Education & School Apps and Banking & Payment Apps.
POS & Retail Software: 10 unsolved problems with measured demand
10 tracked POS & Retail Software problems cleared the evidence bar; 7 people raised them in the last 30 days. The most active is "POS & bán lẻ: Giao hàng chậm trễ và thiếu thông tin cập nhật", with 1 people in the last 30 days. Every figure below is counted from public posts, and each links to the evidence behind it.
E-commerce seller platforms face persistent operational friction
Data from the last 30 days shows 24 reported issues across e-commerce and seller platforms, with notification delays and customer support failures remaining the most frequent complaints. While Shopee Seller Center app lag and errors saw a decrease to 4 reports from 17 in the previous period, overall platform stability remains a consistent challenge for users.
Delivery delays and customer support issues dominate feedback
The data highlights significant concerns in the Delivery & Logistics Apps sector, particularly regarding delivery delays and ineffective customer support. The highest opportunity score is attributed to issues with timely deliveries and authentication failures.
Frequent Login and Authentication Errors in Banking Apps
The data indicates significant issues in banking and payment apps, particularly with login and authentication failures, which scored 53.0. Customer support also remains a critical concern, with poor service and delays highlighted across multiple entries.
Complex banking guides hinder user experience
During the period from October 5 to October 12, 2026, the data highlights significant user frustrations in banking and payment apps, particularly due to overly complex guides and excessive advertising. Additionally, issues in delivery and logistics apps, such as poor service quality and performance problems, were also prevalent.
Frustration with Subscription-Based PDF Scanning Dominates
The data reveals significant frustration with subscription-based PDF scanning services, scoring the highest opportunity at 27.7. Other notable issues include app malfunctions and the need for affordable PDF scanner apps, indicating a clear demand for improvements in this sector.
Customer Support Issues Highlighted by High Opportunity Scores
The data indicates significant challenges in customer support, particularly with issues related to call center functionality, which has the highest opportunity score of 42.5. Other notable concerns include scam warnings for Zoho Assist and poor invoicing support, reflecting a demand for improved service quality.
Challenges in eTax Mobile Usage and Updates
The data highlights significant challenges with eTax Mobile, particularly issues related to usage difficulties and update failures, with opportunity scores of 50.0 and 45.4 respectively. Additionally, there are concerns about high fees for simple tax filing and broken links in tax applications, indicating a competitive landscape with varying demand and competition levels.
High Frustration Levels in Business Management Software
The data from the period shows significant frustration with business management software, highlighted by issues such as app performance and user experience. Notably, the opportunity scores indicate a pressing need for improvements in this sector.
Delivery and Banking Apps Struggle with Customer Support Issues
In September 2026, significant challenges were identified in delivery and banking applications, particularly regarding customer support inefficiencies. The highest opportunity scores were noted for issues such as delayed deliveries and ineffective customer service responses.
Frequent Crashes in Notability App Highlight User Frustrations
The data indicates significant user frustration with frequent crashes in the Notability app, which has an opportunity score of 46.8. Additionally, issues such as missing notes after backup and various bugs in messaging apps further contribute to the challenges faced by users in mobile applications.
Need for Easier Subscription Cancellation in Billing
The data indicates a significant demand for an easier subscription cancellation process, scoring 34.9 in opportunity. Additionally, high invoice processing fees and frustrations with charging apps highlight ongoing issues in the billing sector.
High Negative Reviews for Subscription Packages in SaaS
The data indicates significant dissatisfaction in the SaaS sector, particularly with subscription packages, which received a high opportunity score of 49.7. Additionally, frustration with subscription-based scams and paid app features highlights ongoing consumer concerns.
Continuous App Update Issues in Health Booking Apps
The data highlights significant challenges in health and clinic booking apps, particularly with continuous app updates and payment issues. Notably, the opportunity score for continuous app updates stands at 48.1, indicating a pressing need for improvement in this area.
App usability issues dominate business management software
The data indicates significant challenges in app usability and performance, with the highest opportunity score of 45.4 attributed to these issues. Additionally, frequent errors in time-tracking applications and dissatisfaction with basic functionality highlight ongoing user frustrations.
Complex login issues hinder school app usage
The data indicates significant challenges in the Education & School Apps sector, particularly with complex login processes and frequent authentication errors. These issues are reflected in high opportunity scores, suggesting a pressing need for improvement.
Customer support challenges in POS & Retail Software
The data highlights significant challenges in customer support within the POS & Retail Software sector, with an opportunity score of 46.5. Additionally, issues such as frequent app lag and connection errors are prevalent, indicating a need for improvement in software reliability.
Customer Support Issues in Banking Apps Highlighted
The data from September 11 to September 18, 2026, indicates significant customer support challenges within banking and payment apps, with scores reaching up to 49.8. Additionally, health and clinic booking apps face issues such as inability to schedule appointments and lack of refund policies, reflecting a broader trend of service dissatisfaction.
E-commerce platforms face significant operational issues
The data highlights critical operational challenges in e-commerce, including issues with delayed notifications and poor customer support. Notably, the opportunity scores indicate that problems like slow delivery and payment errors are prevalent, impacting user experience significantly.
Delivery Issues Dominate Logistics App Opportunities
The data highlights significant challenges in delivery and logistics apps, with the highest opportunity score of 55.8 attributed to issues like late deliveries and failure to pick up items. Other notable concerns include inefficient customer support and inadequate notifications, indicating a clear demand for improvements in service quality.
Frequent Login and Transaction Errors in Banking Apps
The data indicates significant issues with login failures and transaction errors in banking and payment apps, with opportunity scores highlighting the severity of these problems. Notably, the highest scores are associated with persistent login and authentication errors, as well as continuous payment failures.
Frequent Issues with Banking Apps and Delivery Services
In August 2026, significant challenges were identified in the banking and delivery sectors, with opportunity scores highlighting frequent errors in banking applications and delays in delivery services. The data shows a pressing need for improvements in user experience and reliability across these areas.
Delivery and banking issues highlight service gaps
During the period from September 3 to September 10, 2026, significant challenges were identified in the delivery and banking sectors, with opportunity scores indicating persistent issues such as late deliveries and payment errors. The data shows a total of 94 opportunities tracked, with 28 being first identified in this timeframe.
Frequent Errors in Banking Apps Highlight User Frustration
The data from the period shows significant issues with banking applications, particularly with frequent errors impacting user experience. Notably, the opportunity score for 'Ứng dụng ngân hàng thường xuyên lỗi' is 49.8, indicating a strong demand for improvements in this sector.
High Opportunity for Fixing Mobile App Errors
The data highlights significant issues in mobile apps, particularly with the Shopee Seller Center app experiencing lag and errors, scoring 42.7. Other notable problems include inaccurate notifications and frequent connection issues, indicating a strong demand for improvements in app performance.