BIDV SmartBanking: Poor Service Quality at BIDV SmartBanking
BIDV SmartBanking faces significant issues with poor service quality and customer support, leading to dissatisfaction among users. The platform is criticized for its unreliable functionality, difficult interface, and inadequate product offerings.
9 different people have complained about this since 12 Aug 2026, most recently on 14 Sept 2026.
- “BIDV SmartBanking — Chất lượng phục vụ khách hàng quá tệ.”
- “Lúc nào cũng thấy cập nhật, máy hết cả dung lượng cứ cập nhật mãi, hậu chăm sóc khách hàng kém.”
- “BIDV SmartBanking — Đánh giá chất lượng dịch vụ.”
9 people in 9 posts across 1 source · demand low, pain low, competition low
The pain
shares of 9 quoted postsWhat goes wrong, and for whom
- Who
- 9 people using BIDV SmartBanking
- What goes wrong
- Not classified into a failure type — read the posts below.
- How bad
- 67% of posts are complaints · pain score low (10/100)
- Since
- 12 Aug 2026 → 14 Sept 2026
Is this a startup idea?
Not directly. These are complaints about a product or service people already use — the fix belongs first to that provider.
- Complaints are about
- BIDV SmartBanking
- Looking for something else
- 0% want an alternative · 22% ask the provider for a feature
- What the numbers say
- Almost nobody is looking for a different product — people want this provider to fix it, not a new option.
The pain — what people say
Their asks, who is writing, and the posts themselves
What people were doing
Every post behind this page, by what its author was doing — and when each one was written
- Complaint667%
- Request222%
- About price111%
Sources
9 signals · 1 sources
Evidence
Raw public posts behind this opportunity — click through to the original
BIDV SmartBanking — Chất lượng phục vụ khách hàng quá tệ Dịch vụ khách hàng của BIDV quá tệ. Nhân viên xử lý chậm, thiếu nhiệt tình và không giải quyết vấn đề một cách hiệu quả. Trải nghiệm này khiến tôi rất thất vọng và mất niềm tin vào chất lượng dịch vụ. Hy vọng BIDV nghiêm túc xem xét, chấn chỉnh và cải thiện cách…
Strong complaint…n lí tài khoản???? Giao diện thì loè loẹt, lãi không kì hạn thì thấp. Ko có 1 cái sản phẩm nào nên hồn
…chung mình không dùng ngân hàng này lâu r, không hài lòng về dịch vụ. Lúc nào cũng thấy cập nhật, máy hết cả dung lượng cứ cập nhật mãi, hậu chăm sóc khách hàng kém. Trừ phí dịch vụ mỗi tháng không hài lòng, mặc dù không dùng. Mình dùng là vì cơ quan mình bắt sử dụng để nhận lương chứ mà nhiều khi muốn rút hết cũng…
BIDV SmartBanking — Đánh giá chất lượng dịch vụ Quá kém, hỗ trợ check thông tin không chính xác.
BIDV SmartBanking — Quá kém Ngân hàng rẻ rách , giao diện áp khó dùng Sao kê ol còn trừ tiền Quá tệ
Strong complaint
Market and score
Products already there, how the score moved, and what it is made of
Opportunity history
Every score change is stored as a snapshot — click a sub-score to overlay it
Why did it move?
Score unchanged at 31.4 · 08 Oct 2026, 17:00 → 18:15 UTC
How the score was measured37 measured values behind the seven sub-scores · each shows the value, then the points it earned out of 100Show ↓Hide ↑
Questions about this idea
- Is Poor Service Quality at BIDV SmartBanking a startup idea?
- Not directly. These are complaints about a product or service people already use, and the fix belongs first to that provider. The page shows what is frustrating users and how badly — not an open market to start a company in.
- How many people have this problem?
- 9 different people described it independently, in 9 mentions, the earliest from 12 Aug 2026 and the most recent from 14 Sept 2026. The quotes, with dates and links to the originals, are in the Evidence section.
- Is this problem getting worse?
- Current status: declining — mentioned less often than before. Momentum is 29/100, measured as how often it is mentioned recently compared with before.
Adjacent opportunities
Nearest neighbours by embedding similarity
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