Logistics: Lack of Transparency and Support in Payments
Users are experiencing significant issues with payment processing and transparency in delivery services, leading to unexpected charges and delays. Complaints highlight a lack of professional conduct, inadequate customer support, and a failure to resolve payment disputes, resulting in frustration and distrust among customers.
19 people in 19 posts across 2 sources · demand low, pain moderate, competition low
The pain
shares of 19 quoted postsWhat goes wrong, and for whom
- Who
- 19 people using HeyU, GHN, Lalamove and Viettel Post
- What goes wrong
- Wastes time5% of posts
- Doesn't work5% of posts
- How bad
- 79% of posts are complaints · pain score moderate (47/100)
- Since
- 17 Mar 2022 → 16 Sept 2026
Is this a startup idea?
Not directly. These are complaints about a product or service people already use — the fix belongs first to that provider.
- Complaints are about
- HeyU, GHN, Lalamove and Viettel Post
- Looking for something else
- 5% want an alternative · 16% ask the provider for a feature
- What the numbers say
- Almost nobody is looking for a different product — people want this provider to fix it, not a new option.
The pain — what people say
Their asks, who is writing, and the posts themselves
What people were doing
Every post behind this page, by what its author was doing — and when each one was written
- Complaint1579%
- Looking for an alternative15%
- Request316%
Sources
19 signals · 2 sources
Evidence
Raw public posts behind this opportunity — click through to the original. 1 post was held back as off-topic; all 19 still count toward the score.
Viettel Post — âm điểm mình có đơn hàng gửi đi mà đợi 3-4 hôm ko có ai đến lấy, mình phải mang tận bưu cục r để gửi thật sự làm ăn quá chán , hàng gửi đi thì ship nhanh vs thường nó như nhau quá là đắt, hàng hoàn về thì bắt thanh toán tiền hàng rồi mới dc lấy mà trong khi đó đơn của mình là đơn hoàn ????? trên app báo…
HeyU — App không cho rút tiền Ý là không cho thanh toán online khi đặt đồ ăn đã đành lại còn không cho khách hàng rút tiền về, đọc đánh giá tôi thấy người dùng phản ánh từ 2-3 năm trước rồi mà app đến giờ vẫn không khắc phục được thôi tôi cho app số tiền đấy luôn khỏi trả không bao giờ dùng lại
Doesn't workGHTK Trước đây được giới thiệu nên sử dụng dịch vụ từ đó giờ. Cho đến nay thì thấy là quá tệ, mang tên Giao Hàng Tiết Kiệm mà giao 1 đơn nó đẻ ra biết bao nhiêu là phí, rồi tiền về ko cho khách nhận trực tiếp mà bắt buộc chuyển khoản để thu thêm phí chuyển khoản. Khách hàng ko có sự lựa chọn, nên bye app này luôn.
Strong complaintTài xế Aha — Ko đăng ký nhé ae Ae nghe tôi đừng đăng ký app này chạy :))nó chỉ chờ cơ hội thu tiền ae thôi nó sao nó bù cho 5k mình sai nó húp 50k ,sai định vị liên tục rất bực mình ,lấy đủ mọi lý do để trừ tiền tài khoản ,vạch lá tìm sâu ,rác rưởi
Strong complaintFrustratedHeyU — Đặt đơn sáng sớm không huỷ được Mình có việc cần đi gấp lại để tài xế cách nhà 7 8km nhận đơn, muốn huỷ tìm tài xế gần ko được , tổng đài 8h30 mới làm việc, phải mất tiền cho tài xế mặc dù mình ko đi.
Problem clusters
Distinct problems aggregated into this opportunity
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Market and score
Products already there, how the score moved, and what it is made of
Opportunity history
Every score change is stored as a snapshot — click a sub-score to overlay it
Why did it move?
Score unchanged at 48.4 · 23 Sept 2026, 20:00 → 21:15 UTC
How the score was measured37 measured values behind the seven sub-scores · each shows the value, then the points it earned out of 100Show ↓Hide ↑
Questions about this idea
- Is Logistics: Lack of Transparency and Support in Payments a startup idea?
- Not directly. These are complaints about a product or service people already use, and the fix belongs first to that provider. The page shows what is frustrating users and how badly — not an open market to start a company in.
- How many people have this problem?
- 19 different people described it independently, in 19 mentions, the earliest from 17 Mar 2022 and the most recent from 16 Sept 2026. The quotes, with dates and links to the originals, are in the Evidence section.
- Is this problem getting worse?
- Current status: stable — mentioned at a steady rate. Momentum is 50/100, measured as how often it is mentioned recently compared with before.
Written up in
Reports covering this opportunity
Adjacent opportunities
Nearest neighbours by embedding similarity
Discussion
Written by readers. Not part of the evidence above and not counted in any score.
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