Lalamove: App lag preventing ride-hailing
Users are experiencing significant frustration with logistics apps due to persistent technical issues, including frequent login failures and app crashes. Additionally, there are complaints about a lack of clear communication regarding service limitations, such as the inability to issue VAT invoices for urgent orders.
14 different people have complained about this since 30 Dec 2025, most recently on 21 Sept 2026.
- “Phát sinh đơn gấp cho doanh nghiệp nhưng không hỗ trợ xuất hoá đơn VAT, dù không có thông báo rõ ràng trước.”
- “Liên tục bắt login sau đó nhập sdt và lại bắt login, đã thử tắt app và mở lại nhưng vẫn vậy, quá bực mình”
14 people in 14 posts across 1 source · demand low, pain moderate, competition moderate
The pain
shares of 14 quoted postsWhat goes wrong, and for whom
- Who
- 14 people using Lalamove
- What goes wrong
- Doesn't work14% of posts
- Missing feature14% of posts
- How bad
- 86% of posts are complaints · pain score moderate (41/100)
- Since
- 30 Dec 2025 → 21 Sept 2026
Is this a startup idea?
Not directly. These are complaints about a product or service people already use — the fix belongs first to that provider.
- Complaints are about
- Lalamove
- Looking for something else
- 0% want an alternative · 14% ask the provider for a feature
- What the numbers say
- Almost nobody is looking for a different product — people want this provider to fix it, not a new option.
The pain — what people say
Their asks, who is writing, and the posts themselves
What people were doing
Every post behind this page, by what its author was doing — and when each one was written
- Complaint1286%
- Request214%
Sources
14 signals · 1 sources
Evidence
Raw public posts behind this opportunity — click through to the original. 2 posts were held back as off-topic; all 14 still count toward the score.
Lalamove — KHÔNG HỖ TRỢ KH CSKH cực kỳ kém. Phát sinh đơn gấp cho doanh nghiệp nhưng không hỗ trợ xuất hoá đơn VAT, dù không có thông báo rõ ràng trước. Nhân viên trả lời máy móc, từ chối hỗ trợ và tự ý kết thúc hội thoại. So với các app giao hàng khác, Lalamove thiếu linh hoạt và không tôn trọng khách hàng.
Missing featureLalamove — App quá tệ — Đăng nhập vì quên mật khẩu mà không nhận được SMS, gọi lại cũng không gọi để lấy mã đăng nhập tài khoản được. Gọi hotline phản hồi thì không có nhận cuộc gọi chỉ nhận phản ánh trên app. Mà app thì không đăng nhập được thì phản ánh kiểu gì. Làm ăn lôm côm, không có chuyên nghiệp lỡ hết công…
Strong complaintLalamove — App dùng chán Eo cái app dùng tệ thật sự luôn ấy. Hy vọng tech team đọc đc và cải thiện trải nghiệm ng dùng. Bước nào cũng giật với lag
Strong complaintLalamove — App lỗi Liên tục bắt login sau đó nhập sdt và lại bắt login, đã thử tắt app và mở lại nhưng vẫn vậy, quá bực mình
FrustratedLalamove — Gây khó chịu khi sử dụng — App cập nhật rất lỗi , đăng nhập gg k đc
Frustrated
Market and score
Products already there, how the score moved, and what it is made of
Opportunity history
Every score change is stored as a snapshot — click a sub-score to overlay it
Why did it move?
Score 38.0 → 38.2 · 02 Oct 2026, 23:00 → 00:15 UTC
How the score was measured38 measured values behind the seven sub-scores · each shows the value, then the points it earned out of 100Show ↓Hide ↑
Questions about this idea
- Is App lag preventing ride-hailing a startup idea?
- Not directly. These are complaints about a product or service people already use, and the fix belongs first to that provider. The page shows what is frustrating users and how badly — not an open market to start a company in.
- How many people have this problem?
- 14 different people described it independently, in 14 mentions, the earliest from 30 Dec 2025 and the most recent from 21 Sept 2026. The quotes, with dates and links to the originals, are in the Evidence section.
- Is this problem getting worse?
- Current status: stable — mentioned at a steady rate. Momentum is 51/100, measured as how often it is mentioned recently compared with before.
Adjacent opportunities
Nearest neighbours by embedding similarity
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