ACB SafeKey: Inefficient Banking App
The app experiences significant usability issues, leading to frustration among users. Many find it ineffective and cumbersome, often requiring them to visit physical locations for services that should be accessible online.
26 different people have complained about this since 12 Jun 2019, most recently on 12 Jan 2026.
No new posts for 300 days. This may have been fixed, or people stopped writing about it — the evidence below is from before 12 Jan 2026.
- “ACB SafeKey — Bất tiện, lúc xác thực được vân tay lúc không, quá tệ.”
- “Cho quyền gửi lại mã kích hoạt safekey, đã nhận được mã kích hoạt nhưng vẫn không làm được, quá tệ”
26 people in 26 posts across 1 source · 0 in the last 30 days, 0 in the 30 before
The pain
shares of 26 peopleWhat goes wrong, and for whom
- Who
- 26 people using ACB SafeKey
- What goes wrong
- Requires branch visit for activation11 people · 42%
- App crashes immediately on launch5 people · 19%
- Requires branch visit when changing phones3 people · 12%
- Separate app for OTP is unnecessary3 people · 12%
- Since
- 12 Jun 2019 → 12 Jan 2026
Is this a startup idea?
Not directly. These are complaints about a product or service people already use — the fix belongs first to that provider.
- Complaints are about
- ACB SafeKey
- Looking for something else
- 4% want an alternative · 0% ask the provider for a feature
- What the numbers say
- Almost nobody is looking for a different product — people want this provider to fix it, not a new option.
The pain — what people say
Their asks, who is writing, and the posts themselves
What people were doing
Every post behind this page, by what its author was doing — and when each one was written
- Complaint2596%
- Looking for an alternative14%
Sources
26 signals · 1 sources
Evidence
Raw public posts behind this opportunity — click through to the original. 2 posts were held back as off-topic; all 26 still count toward the score.
ACB SafeKey — Quá tệ. Và ngu Dịch vụ quá tệ và ngu. Khong hiểu đây là idea của ai trong acb mà ra cái app này. Trong khi đã đăng ký thông tin xác thực mọi thứ mà đổi thiết bị không đăng nhập được bắt phải ra pgd mất thời gian. Đúng ngu
Strong complaintWastes timeACB SafeKey — Bất tiện, lúc xác thực được vân tay lúc không, quá tệ Khi gỡ cài đặt và cài lại, phải nhập lại mã kích hoạt mới, mà phải chạy lên NH để đăng ký lấy lại, ngay từ đầu đăng ký tại NH thì không được tư vấn những trường hợp như vậy
Strong complaintACB SafeKey — quá tệ Cho quyền gửi lại mã kích hoạt safekey, đã nhận được mã kích hoạt nhưng vẫn không làm được, quá tệ
Strong complaintDoesn't workACB SafeKey — App vô dụng — Download nguyên cái app chỉ để lấy OTP, trong khi rất nhiều app cung cấp giải pháp OTP khác hay chỉ đơn giản là gửi OTP qua sms. App vô dụng, chậm chạp, nhìn ngứa mắt
Strong complaintACB SafeKey — Ngân hàng quá tệ — Quá mất thời gian dùng ngay sô điện thoại gửi về cho nhanh giờ bắt ra ngân hàng lấy mã thôi cho 1 sao tệ quá
Strong complaintWastes time
Market and score
Products already there, how the score moved, and what it is made of
Opportunity history
Every score change is stored as a snapshot — click a sub-score to overlay it
Why did it move?
Score 32.6 → 29.3 · 24 Sept 2026, 05:00 → 06:15 UTC
How the score was measured36 measured values behind the seven sub-scores · each shows the value, then the points it earned out of 100Show ↓Hide ↑
Questions about this idea
- Is Inefficient Banking App a startup idea?
- Not directly. These are complaints about a product or service people already use, and the fix belongs first to that provider. The page shows what is frustrating users and how badly — not an open market to start a company in.
- How many people have this problem?
- 26 different people described it independently, in 26 mentions, the earliest from 12 Jun 2019 and the most recent from 12 Jan 2026. The quotes, with dates and links to the originals, are in the Evidence section.
- Is this problem getting worse?
- Status: quiet — no new posts in the last 60 days. 0 people raised it in the last 30 days and 0 in the 30 days before; the status compares its share of everything collected from the same source, so collecting more or less cannot create a trend.
Adjacent opportunities
Nearest neighbours by embedding similarity
Have you run into this?
Written by readers, except comments marked Team, which are ours. Not part of the evidence above and not counted in any score.
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Ứng dụng ACB SafeKey gặp vấn đề khi đổi thiết bị, khiến nhiều người phải ra ngân hàng để đăng ký lại mã kích hoạt, gây mất thời gian. Đã có 26 người phàn nàn về việc này. Mọi người có ai đã từng gặp tình trạng này chưa, và mất bao lâu để giải quyết được vấn đề?