Schools & Communication Apps: Poor Customer Support, Unreachable
There is a significant lack of effective customer support across various educational technology platforms, leading to frustration among users who are unable to receive timely assistance. Many users report issues such as unresponsive hotlines, inadequate app functionality, and persistent technical errors, which hinder their ability to access necessary support.
9 different people have complained about this since 07 Oct 2020, most recently on 22 Sept 2026.
- “Tổng đài chăm sóc quá ý thức , lấy đâu ra kiểu khách hàng vừa gọi xong nhân viên alo rồi tắt máy luôn trong khi người ta đang nhờ tổng đài cskh hỗ trợ , hẳn là người ta gọi một lần thì bảo là lừa đảo hay quấy rối làm…”
- “xin góp ý với nhà phát triển: làm sao để eNV hiển thị hết đc các SĐT của cha, mẹ, hs được trên hệ thống thì càng tốt cho gv có thể liên hệ được, nếu k gọi đc số của hs, thì có thể gọi cho số của cha hoặc mẹ”
- “SISAP Phụ huynh — Vào thì tìm dc cơ sở nhưng ko có tổng đài hỗ trợ.”
9 people in 9 posts across 2 sources · demand low, pain low, competition low
The pain
shares of 9 quoted postsWhat goes wrong, and for whom
- Who
- 9 people using eNetViet, SISAP Phụ huynh, VIETSCHOOL and vnEdu Connect
- What goes wrong
- Missing feature22% of posts
- Doesn't work11% of posts
- How bad
- 67% of posts are complaints · pain score low (6/100)
- Since
- 07 Oct 2020 → 22 Sept 2026
Is this a startup idea?
Not directly. These are complaints about a product or service people already use — the fix belongs first to that provider.
- Complaints are about
- eNetViet, SISAP Phụ huynh, VIETSCHOOL and vnEdu Connect
- Looking for something else
- 0% want an alternative · 33% ask the provider for a feature
- What the numbers say
- Almost nobody is looking for a different product — people want this provider to fix it, not a new option.
The pain — what people say
Their asks, who is writing, and the posts themselves
What people were doing
Every post behind this page, by what its author was doing — and when each one was written
- Complaint667%
- Request333%
Sources
9 signals · 2 sources
Evidence
Raw public posts behind this opportunity — click through to the original. 2 posts were held back as off-topic; all 9 still count toward the score.
eNetViet — Chăm sóc khách hàng Tổng đài chăm sóc quá ý thức , lấy đâu ra kiểu khách hàng vừa gọi xong nhân viên alo rồi tắt máy luôn trong khi người ta đang nhờ tổng đài cskh hỗ trợ , hẳn là người ta gọi một lần thì bảo là lừa đảo hay quấy rối làm phiền , đằng này gửi cả thư email , gọi mấy cuộc , nào thì alo xong tắt…
Strong complainteNetViet xin góp ý với nhà phát triển: làm sao để eNV hiển thị hết đc các SĐT của cha, mẹ, hs được trên hệ thống thì càng tốt cho gv có thể liên hệ được, nếu k gọi đc số của hs, thì có thể gọi cho số của cha hoặc mẹ
Asking howSISAP Phụ huynh — Vào thì tìm dc cơ sở nhưng ko có tổng đài hỗ trợ Ko hề nộp được tiền cho bé và ko có hottline hỗ trợ hoặc hướng dẫn thất vọng nhiều
VIETSCHOOL — ứng dụng không hỗ trợ trên thiết bị này IP7 ip7 k vô dc
Missing featurevnEdu Connect — Không có hỗ trợ để liên hệ đổi số điện thoại. OTP ko nhả về. App quá kém, nên dẹp cho cty khác làm
Problem clusters
Distinct problems aggregated into this opportunity
Show 3 more ↓Show fewer ↑
Market and score
Products already there, how the score moved, and what it is made of
Existing solutions
Products people named in the evidence · high competition does not automatically mean a bad market
Opportunity history
Every score change is stored as a snapshot — click a sub-score to overlay it
Why did it move?
Score 32.9 → 34.3 · 06 Oct 2026, 13:00 → 14:15 UTC
How the score was measured38 measured values behind the seven sub-scores · each shows the value, then the points it earned out of 100Show ↓Hide ↑
Questions about this idea
- Is Schools & Communication Apps: Poor Customer Support, Unreachable a startup idea?
- Not directly. These are complaints about a product or service people already use, and the fix belongs first to that provider. The page shows what is frustrating users and how badly — not an open market to start a company in.
- How many people have this problem?
- 9 different people described it independently, in 9 mentions, the earliest from 07 Oct 2020 and the most recent from 22 Sept 2026. The quotes, with dates and links to the originals, are in the Evidence section.
- Is this problem getting worse?
- Current status: rising — mentioned more often than before. Momentum is 63/100, measured as how often it is mentioned recently compared with before.
Adjacent opportunities
Nearest neighbours by embedding similarity
Have you run into this?
Written by readers, except comments marked Team, which are ours. Not part of the evidence above and not counted in any score.
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