Logistics: Failed Login & Authentication
Users are experiencing significant frustration with the login and authentication processes of the application, which are overly complicated and frequently malfunctioning. This leads to account lockouts, repeated login attempts, and a lack of effective communication regarding account status, ultimately hindering their ability to use the service efficiently.
19 people in 19 posts across 2 sources · demand low, pain low, competition low
The pain
shares of 19 quoted postsWhat goes wrong, and for whom
- Who
- 19 people using Ahamove, GHTK, J&T Express and GHN - Giao Hàng Nhanh
- What goes wrong
- Doesn't work21% of posts
- Wastes time11% of posts
- How bad
- 68% of posts are complaints · pain score low (28/100)
- Since
- 30 Sept 2024 → 22 Sept 2026
Is this a startup idea?
Not directly. These are complaints about a product or service people already use — the fix belongs first to that provider.
- Complaints are about
- Ahamove, GHTK, J&T Express and GHN - Giao Hàng Nhanh
- Looking for something else
- 11% want an alternative · 21% ask the provider for a feature
- What the numbers say
- Almost nobody is looking for a different product — people want this provider to fix it, not a new option.
The pain — what people say
Their asks, who is writing, and the posts themselves
People are asking for
In their own words — asks pulled from the evidence, most-repeated first
“Xác thực tài khoản 30p vẫn không được.”
What people were doing
Every post behind this page, by what its author was doing — and when each one was written
- Complaint1368%
- Looking for an alternative211%
- Request421%
Sources
19 signals · 2 sources
Evidence
Raw public posts behind this opportunity — click through to the original. 2 posts were held back as off-topic; all 19 still count toward the score.
HeyU — Tệ Gửi mã xác thực bị lỗi, chờ cả tiếng bấm gửi đi gửi lại vẫn ko có mã bực mình
FrustratedDoesn't workAhamove — Ứng dụng lỗi liên tục nhiều năm không sửa Mỗi lần mở lên là bắt đăng nhập lại nhưng rất hiếm khi gửi mã đăng nhập qua số đt nên gần như cần là không dùng được. Phản hồi từ 2 năm trước đến nay vẫn không sửa
Strong complaintDoesn't work…hàng nhưng tối nào cũng tự cập nhật là không liên hệ được với khách. Cskh hay nhân viên gì đó nhắn tin cho khách yêu cầu xác thực tài khoản mới ship đc, xác thực xong cũng không ship, lằng nhằng mất thời gian. Không biết có lấy thông tin khách đi làm gì không.
Wastes timeGHTK — Đơn hàng Quá tệ, lên đơn từ thứ 7 nay thứ 5 vẫn chưa lấy đơn, app thì lâu lâu bắt đăng nhập lại.
Strong complaintAhamove — Mong ahamove cho khách hàng thay đổi sdt Mong ahamove cho khách hàng thay đổi sdt, nhập tài khoản ngân hàng mà sim bị khóa 2 chiều k gửi mã otp được, giờ không biết làm sao rút tiền về tài khoản luôn
Asking how
Problem clusters
Distinct problems aggregated into this opportunity
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Market and score
Products already there, how the score moved, and what it is made of
Opportunity history
Every score change is stored as a snapshot — click a sub-score to overlay it
Why did it move?
Score unchanged at 46.6 · 23 Sept 2026, 20:00 → 21:15 UTC
How the score was measured37 measured values behind the seven sub-scores · each shows the value, then the points it earned out of 100Show ↓Hide ↑
Questions about this idea
- Is Logistics: Failed Login & Authentication a startup idea?
- Not directly. These are complaints about a product or service people already use, and the fix belongs first to that provider. The page shows what is frustrating users and how badly — not an open market to start a company in.
- How many people have this problem?
- 19 different people described it independently, in 19 mentions, the earliest from 30 Sept 2024 and the most recent from 22 Sept 2026. The quotes, with dates and links to the originals, are in the Evidence section.
- Is this problem getting worse?
- Current status: rising — mentioned more often than before. Momentum is 69/100, measured as how often it is mentioned recently compared with before.
Written up in
Reports covering this opportunity
Adjacent opportunities
Nearest neighbours by embedding similarity
Discussion
Written by readers. Not part of the evidence above and not counted in any score.
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