Delivery & Logistics Apps: what users complain about
Each page is a problem many people hit with a product they already use — a pain point, not a startup idea on its own. Ranked by score; pages that are ideas carry their own label.
Logistics: Late Deliveries and No Pickup
Delivery services are plagued by a lack of accountability and poor communication from shippers, resulting in damaged goods and unfulfilled orders. Customers frequently experience delays, inadequate support, and a failure to resolve issues, leading to frustration and dissatisfaction with the service.
SPX ExpressDriver pickup no-shows and packages stuck in transit
The shared underlying problem is the failure of the shipping service to pick up packages as scheduled, leading to significant delays and customer frustration. Additionally, the customer service team is unresponsive and ineffective in addressing these issues, leaving customers feeling ignored and dissatisfied.
Logistics: Ineffective and Delayed Customer Support
Customers are experiencing a severe lack of service support, characterized by unprofessional attitudes from staff and call centers. There are numerous instances of delayed and damaged deliveries without adequate assistance, resulting in dissatisfaction and a sense of being undervalued.
Logistics: Inefficient and Inconvenient Update Process
Users are facing significant frustrations with the app due to mandatory updates that often lead to decreased functionality and unresolved issues. Additionally, there is a lack of timely improvements and support for online selling, contributing to an overall perception of poor service and professionalism.
Logistics: Failed Login & Authentication
Users are experiencing significant frustration with the login and authentication processes of the application, which are overly complicated and frequently malfunctioning. This leads to account lockouts, repeated login attempts, and a lack of effective communication regarding account status, ultimately hindering their ability to use the service efficiently.
Viettel PostPackages not picked up and false delivery attempts
Customers are experiencing significant frustration due to delays in pickup services, with many reporting that no staff arrive to collect their packages even after multiple days. This poor service quality, coupled with high costs and unresponsive customer support, is leading to dissatisfaction and a loss of trust in the logistics providers.
Viettel PostDelayed deliveries and high shipping fees
Logistics services are experiencing significant delays in delivery times, leading to customer dissatisfaction. The repeated complaints highlight issues such as slow pickup and prolonged shipping processes, which are perceived as unacceptable by users.
Viettel PostLogin Fails or Crashes the App
The Viettel Post app frequently experiences significant technical issues, causing persistent errors and disruptions in functionality. Users report that the app is unreliable, often failing to load or allowing them to place orders.
LalamoveUnreliable Delivery Services
Users are experiencing significant dissatisfaction with logistics apps due to long wait times for drivers, additional fees for timely service, and poor handling of goods. Many customers feel that the quality of service has declined, leading them to reconsider using these platforms in the future.
Delivery: Inadequate and Hard-to-Understand Notifications
Users are experiencing significant frustration with delivery apps due to inadequate communication and support features, leading to confusion and dissatisfaction. Common issues include unclear notifications about order cancellations, insufficient tracking capabilities, and a lack of customer service options, which ultimately result in wasted time and lost orders.
GHNPoor and Slow Delivery Service
Customers are experiencing significant delays and poor communication from the delivery service, leading to frustration and dissatisfaction. Many users report that their packages are not picked up or delivered on time, and customer support is unresponsive to their inquiries.
Logistics: Lack of Transparency and Support in Payments
Users are experiencing significant issues with payment processing and transparency in delivery services, leading to unexpected charges and delays. Complaints highlight a lack of professional conduct, inadequate customer support, and a failure to resolve payment disputes, resulting in frustration and distrust among customers.
Drive and Shop with ShiptLow Pay and Poor Tips for Shipt Drivers
Pay for Shipt workers is consistently described as inadequate, with many expressing frustration over low earnings and unreliable tipping from customers. Additionally, the app's payment process is criticized for delays, further exacerbating the dissatisfaction with compensation.
Tài xế AhaIneffective Driver Support Services
The logistics app Tài xế Aha is plagued by poor functionality and inadequate support for drivers, leading to frustration and dissatisfaction. Users report that the app is overly complicated, often unresponsive, and fails to address issues effectively, resulting in a negative experience for drivers.
J&T SprinterDelivery App Lag and Frequent Errors
The logistics app is experiencing significant performance issues, characterized by frequent lag and errors that frustrate users. This persistent lag affects the efficiency of operations, leading to delays in processing orders and a poor user experience.
Logistics: Complex and Challenging Guidance and Usage
Logistics apps are facing significant user frustration due to overly complex processes and poor customer support, leading to a negative user experience. Users report difficulties with app navigation, lengthy procedures for transactions, and inadequate assistance when issues arise.
J&T ExpressPoor Delivery Service Quality
The problem is the consistently poor quality of service and employee attitude at J&T Express, leading to significant customer dissatisfaction. Customers report issues such as delayed deliveries, mishandling of packages, and inadequate customer support.
Hoả tốc 247Lack of Drivers for Quick Order Acceptance
Users are experiencing significant frustration with the Hoả tốc 247 logistics app due to a lack of available drivers and slow order acceptance times. This has led to dissatisfaction with high shipping fees and a general reluctance to use the service.
Hoả tốc 247High Shipping Costs and Slow Delivery
Customers are frustrated with high shipping fees and slow delivery times when using logistics apps for food orders. Many users report issues with order cancellations, unresponsive delivery personnel, and unexpected additional charges, leading to a negative experience overall.
RoadWarrior Route PlannerFrustration with App Update Performance
Users are experiencing significant dissatisfaction with the latest update of the app, describing it as slow, complicated, and overall a decline in functionality. Many long-time users feel that the changes have made the app nearly unusable for their daily routing needs.
J&T SprinterLogistics App Technical Issues
The logistics app is plagued by persistent technical issues that significantly hinder the efficiency of shippers. Users express frustration over frequent app malfunctions and question the effectiveness of the IT team responsible for its maintenance.
LalamoveApp lag preventing ride-hailing
Users are experiencing significant frustration with logistics apps due to persistent technical issues, including frequent login failures and app crashes. Additionally, there are complaints about a lack of clear communication regarding service limitations, such as the inability to issue VAT invoices for urgent orders.
USPS Mobile®USPS Mobile App and Service Issues
The USPS Mobile® app is plagued by inaccuracies and poor functionality, leading to lost packages and missing mail. Users consistently report unprofessional service and a lack of reliability, contributing to a frustrating experience.
GHTKSlow Delivery and Lack of Customer Support
Logistics apps are facing significant issues with slow delivery times and poor customer service, leading to frustration among users. Customers are often left without support and experience delays that exceed a week, which negatively impacts their overall satisfaction.
AhamoveDelayed and Irresponsible Delivery
Late deliveries and delays in order processing lead to significant customer dissatisfaction. While staff often respond quickly, they lack accountability and professionalism, resulting in a negative service experience.
J&T ExpressJ&T Express app quality issues
J&T Express faces significant user dissatisfaction due to its poorly functioning app, which is frequently described as slow, difficult to navigate, and prone to errors. Users express frustration over issues such as login failures, lack of essential features, and the overall quality of the app, leading to a negative perception of the service.
Grab: Food Delivery, Taxi RideTerrible customer support and unreliable ride booking
Users experience severe service failures, including long wait times for rides and food deliveries, inability to cancel orders, and unresponsive customer support. Additionally, users report worsening app performance, unhelpful updates, and unresolved complaints despite paying for membership packages.
Logistics: Difficult and Unintuitive Interfaces
Logistics apps are facing significant user dissatisfaction due to poorly designed interfaces that are time-consuming and difficult to navigate. Users report issues such as lagging performance, lack of intuitive features, and challenges in completing tasks, leading to frustration and inefficiency.
Viettel PostCouriers falsely report delivery attempts and ignore calls
Shippers exhibit poor operational reliability by failing to pick up orders, ignoring calls, blocking customers, delivering late, damaging goods without compensation, and falsely updating delivery or cancellation statuses. Additionally, the platform lacks effective support or complaint mechanisms to address these issues and resolve disputes.
UPSUnreliable package delivery and lost shipments
Customers face repeated, frustrating delivery failures where shipments are mishandled, sent to the wrong addresses, or lost entirely without updates from the retailer or carrier. These chronic issues with services like UPS cause severe dissatisfaction and lead customers to seek alternative shipping providers.
GHTKSlow Delivery and Lost Packages
Logistics apps are facing significant issues with slow pickup and delivery times, leading to lost packages. Customers are frustrated by the lack of timely updates and resolutions regarding these delays.
GHTKPoor Delivery Services
The logistics services provided are consistently described as extremely poor, leading to significant customer dissatisfaction. Issues include failure to pick up items, excessive fees, and lack of support, contributing to a negative overall experience.
UPSFrustratingly unreliable delivery app experience
Users experience extreme frustration with the UPS application, repeatedly describing it as the worst-designed and most dysfunctional app on the market. They report that it consistently fails to function properly, rendering features like package rescheduling useless.
UPSClunky navigation and frustrating app interface
Users experience significant friction due to a poorly designed, slow, and hard-to-navigate interface. Additionally, they encounter system errors that impede basic tasks like adding addresses and obtaining support.
Veho DriverIn-route technical support for drivers
Users face significant technical difficulties with the app, leading to delays and frustrating experiences. The lack of direct support during these issues exacerbates the problem, leaving users feeling stuck and dissatisfied.
J&T SprinterJ&T Sprinter App Performance Issues
The J&T Sprinter app is experiencing significant performance issues, including slow operation and excessive battery consumption. Users are frustrated with the new version, which is less efficient and more cumbersome compared to the previous iteration.
Drive and Shop with ShiptApp crashing during text verification process
The app consistently crashes, either logging users out or closing unexpectedly after text verification, leading to repeated error messages and an inability to access essential features. Users have attempted reinstalling the app multiple times without success, expressing frustration over the persistent issues.
AhamovePoor Experience with Fast Delivery Services
Logistics apps are facing significant issues with unreliable service, including delays, additional fees, and poor communication from drivers. Users report multiple instances of canceled orders, disputes between drivers, and dissatisfaction with the overall experience, leading to a lack of trust in the platform.
Ezlogz: ELD & Truck NavigationSlow and glitchy app experience
The app is experiencing significant performance issues, including slowness and frequent glitches. Users find these problems frustrating and are seeking solutions to restore the app's previous functionality.
Ezlogz: ELD & Truck NavigationPoor service and app performance
Users are experiencing consistently poor service and management, leading to dissatisfaction with the app and its functionality. Complaints highlight issues such as slow performance and unresponsive customer support.
Other categories
Every tracked market
Top score in this category: 50.9.