E-commerce: Non-refundable Payment Errors and Delays
E-commerce platforms are facing significant issues with their payment systems, leading to frequent transaction failures, delayed refunds, and poor customer service. These problems result in customer frustration, lost sales opportunities, and a lack of trust in the platforms.
16 people in 17 posts across 1 source · demand low, pain moderate, competition low
The pain
shares of 17 quoted postsWhat goes wrong, and for whom
- Who
- 16 people using Fahasa, Shopee Seller Center, Tiki Seller and Harasocial
- What goes wrong
- Doesn't work29% of posts
- Wastes time12% of posts
- How bad
- 100% of posts are complaints · pain score moderate (53/100)
- Since
- 11 Aug 2019 → 17 Sept 2026
Is this a startup idea?
Not directly. These are complaints about a product or service people already use — the fix belongs first to that provider.
- Complaints are about
- Fahasa, Shopee Seller Center, Tiki Seller and Harasocial
- Looking for something else
- 0% want an alternative · 0% ask the provider for a feature
- What the numbers say
- Almost nobody is looking for a different product — people want this provider to fix it, not a new option.
The pain — what people say
Their asks, who is writing, and the posts themselves
People are asking for
In their own words — asks pulled from the evidence, most-repeated first
“Shopee Seller Center — đề nghị thêm tính năng huỷ yêu cầu trả hàng/hoàn tiền.”
What people were doing
Every post behind this page, by what its author was doing — and when each one was written
- Complaint17100%
Sources
17 signals · 1 sources
Evidence
Raw public posts behind this opportunity — click through to the original. 3 posts were held back as off-topic; all 17 still count toward the score.
Shopee Seller Center — đề nghị thêm tính năng huỷ yêu cầu trả hàng/hoàn tiền Khách nhận hàng được 14 ngày xong bấm trả hàng/ hoàn tiền mà không có nút huỷ, lỡ người ta mặc đã đời rồi trả cho shop có thiệt cho shop quá không vậy??? Rồi trả với lý do không còn nhu cầu mà giữ hàng tận 14 ngày???
Shopee Seller Center — ĂN CƯỚP TRẮNG TRỢN — Vấn nạn THHT vô tội vạ shop gánh hết Shopee kêu hạn chế cho trả hàng ngành hàng đồ lót Nhưng lại hạn chế bằng cách khi khách ấn trả hàng , shopee cho khách hoàn tiền mà không phải trả hàng , đúng là nực cười , bắt nạt người Việt chứ nước ngoài nó kiện cho ra đào luôn rồi Tệ…
Strong complaint…muốn làm ăn, kiếm được lời lãi, đây không phải là chỗ bạn tìm kiếm. Bạn muốn mất vốn làm ăn, mất tiền không lý do, mất sản phẩm tốn công làm ra, đây - chính là nơi dành cho bạn!
Wastes timeFahasa — Hệ thống thanh toán quá tệ — Mình áp dụng chương trình giảm 20K khi thanh toán qua Zalopay mà ko được giảm, còn ko thể huỷ được đơn hàng. Chán thật sự
Strong complaintFahasa — Lỗi thanh toán Cần kiểm tra lại cổng thanh toán qua momo, mỗi lần thanh toán xong đều bị lỗi, phải thanh toán lại vài lần mới thành công được, rất mất thời gian
Wastes timeDoesn't work
Problem clusters
Distinct problems aggregated into this opportunity
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Market and score
Products already there, how the score moved, and what it is made of
Opportunity history
Every score change is stored as a snapshot — click a sub-score to overlay it
Why did it move?
Score 47.2 → 47.1 · 22 Sept 2026, 01:00 → 02:15 UTC
How the score was measured38 measured values behind the seven sub-scores · each shows the value, then the points it earned out of 100Show ↓Hide ↑
Questions about this idea
- Is E-commerce: Non-refundable Payment Errors and Delays a startup idea?
- Not directly. These are complaints about a product or service people already use, and the fix belongs first to that provider. The page shows what is frustrating users and how badly — not an open market to start a company in.
- How many people have this problem?
- 16 different people described it independently, in 17 mentions, the earliest from 11 Aug 2019 and the most recent from 17 Sept 2026. The quotes, with dates and links to the originals, are in the Evidence section.
- Is this problem getting worse?
- Current status: rising — mentioned more often than before. Momentum is 61/100, measured as how often it is mentioned recently compared with before.
Written up in
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Discussion
Written by readers. Not part of the evidence above and not counted in any score.
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