E-commerce & Seller Platforms: what users complain about
Each page is a problem many people hit with a product they already use — a pain point, not a startup idea on its own. Ranked by score; pages that are ideas carry their own label.
Shopee Seller CenterShopee Seller Center app lag and errors
The shared underlying problem is that the Shopee Seller Center app is plagued by numerous technical issues, including lag, frequent errors, and a lack of essential functions, making it frustrating for sellers to use. Despite being required to transition to this new app, sellers are dissatisfied with its performance and the overall user experience.
Shopee Seller CenterCustomer Message Display Issue
The problem is that messages from customers are not displaying properly in the Shopee Seller Center, leading to delays in response and support. Sellers are experiencing issues such as notifications not showing new messages, missing chat features, and inability to send icons, which hampers effective communication with customers.
E-commerce: Missing Notifications and Delayed Updates
Users are experiencing significant issues with notifications in various applications, including missing alerts for messages and orders, as well as persistent error messages and slow loading times. This lack of reliable notification functionality is causing frustration and dissatisfaction among users.
E-commerce: Slow Delivery and Lack of Order Information
Customers experience significant delays in delivery and lack of order information, leading to frustration and dissatisfaction. Issues include orders being automatically canceled without reason, incorrect items being delivered, and poor customer support from the platform.
TikTok Shop Seller CenterTikTok Shop Seller Center User Experience Issues
The TikTok Shop Seller Center suffers from a severely poor user experience, characterized by ineffective management, slow processing times, and a lack of customer support. Sellers face unfair policies and high costs, leading to frustration and inefficiency in their operations.
Redbubble - Shop original artApp crashes during shopping experience
The app is experiencing significant functionality issues, as it crashes when users attempt to access their cart. This has led to frustration among users who are unable to complete their purchases.
E-commerce: Login & Authentication Failures
Users are experiencing significant issues with login and authentication processes across various e-commerce platforms, leading to frustration and inefficiency. Common problems include failure to receive verification emails, persistent login errors, and server issues that require repeated attempts to access accounts.
E-commerce: Poor and Ineffective Customer Support
Customers are experiencing a lack of support services, with slow and ineffective responses from staff, resulting in a negative experience. Many have complained about the absence of multi-platform support and the reliance on AI that fails to meet their actual needs.
E-commerce: Update Issues Causing Errors and Inconvenience
Users are experiencing significant issues with system updates, including persistent errors, loss of data, and degraded user experience. Despite updates being implemented, many features are malfunctioning or missing, leading to frustration and dissatisfaction among users.
FahasaE-commerce: Non-refundable Payment Errors and Delays
E-commerce platforms are facing significant issues with their payment systems, leading to frequent transaction failures, delayed refunds, and poor customer service. These problems result in customer frustration, lost sales opportunities, and a lack of trust in the platforms.
Redbubble - Shop original artImproved features for creators and sellers
Creators and sellers on Redbubble face significant limitations due to missing website features and inadequate app functionality. This results in frustration, as they are unable to easily access their sales history or upload artwork directly from the app, forcing them to rely on a problematic browser experience.
Redbubble - Shop original artPoor customer service and order delays
Customers are experiencing significant dissatisfaction due to poor organization and communication from Redbubble, leading to delayed orders and inadequate customer service. This has resulted in a negative perception of the brand and frustration among users.
Tiki SellerLow-Quality E-Commerce App
The app suffers from severe functionality issues, rendering it largely useless for users. Frequent complaints highlight problems such as lag, crashes, and a lack of useful features, leading to frustration and dissatisfaction with the platform.
Sales channels: Lack of customer support and service availability
There is a significant issue with poor customer service and support across the platform, leading to frustration among users. Many customers struggle to find contact information for assistance, exacerbating their negative experiences.
TikTok Shop Seller CenterE-commerce app performance lags
Users experience severe performance issues such as lagging, freezing, crashing, and poor connectivity when trying to perform basic tasks on the mobile application. Additionally, the app lacks essential features, has a confusing interface, and creates unnecessary clutter, severely hindering sellers' ability to manage operations and communicate with customers despite high fees.
Orders and shipping: Delivery and shipping failures across multiple services
There are significant frustrations with the returns and shipping processes, including persistent errors in setup, limitations on basic features without additional costs, and inadequate customer support when issues arise. Additionally, there are concerns about the reliability of order fulfillment, with instances of orders being returned without customer action, leading to inefficiencies and dissatisfaction.
Selling products: Horrible customer service and unhelpful support experience
Customer support is consistently described as unhelpful, rude, and ineffective, often relying on inadequate AI chatbots that fail to resolve specific user issues. This poor service experience is compounded by language barriers, time zone conflicts, and difficulty in managing account cancellations or technical troubleshooting.
Orders and shipping: Customer support is terrible and unhelpful
Customers are experiencing significant frustration with poor customer service and support in the ecommerce sector. Issues include slow response times, unhelpful interactions, and a lack of effective communication, leading to a negative overall experience.
Shopee Seller CenterRandom logouts and slow loading
Users are experiencing severe technical instability on the seller platform, frequently failing to log in, authenticate, or complete email verification. Additionally, the application suffers from extreme lag and unexpected crashes when users attempt to navigate between shops or message customer support.
Amazon SellerAmazon Seller App Needs Improvement
The Amazon Seller app is perceived as inadequate and frustrating due to its lack of essential features and poor usability. Users consistently describe their experience with the app as terrible and unhelpful.
Marketing and conversion: Terrible customer service and zero customer support
Users consistently report that the platform provides inadequate or non-existent customer support, leaving them unable to resolve urgent issues or navigate account suspensions. This lack of assistance is compounded by a difficult setup process and a confusing interface, which many users find frustrating and ineffective.
Ecommerce: Difficult Interface and Numerous Errors
Ecommerce platforms are facing significant usability issues, including slow product search, unclear layouts, and frequent technical errors that hinder the shopping experience. Users express frustration over the lack of essential information and functionality, leading to dissatisfaction with the overall interface.
Redbubble - Shop original artPoorly Designed Redbubble App Experience
The app and website for Redbubble provide a poor user experience, making it difficult for users to search for artists or view their collections. Despite having beautiful products, the app's performance issues render it largely ineffective and frustrating for customers.
TikTok Shop Seller CenterPersistent TikTok Shop Login Issues
Users are experiencing persistent login issues with TikTok, where attempts to access the platform often redirect them to download the app or face verification errors. This includes problems with captcha verification, missing image prompts, and a cumbersome multi-step login process that remains unresolved.
Tiki SellerTiki Seller Poor Quality Application
Tiki Seller faces significant usability issues, including difficulties in account creation and product listing, which waste users' time. The application is criticized for being slow, error-prone, and lacking intelligent features, leading to a negative overall experience for sellers.
Displaying Products on Facebook
The shared underlying problem is that users are experiencing difficulties in displaying their products correctly on Facebook, as they are only seeing links or missing images instead of the intended product visuals. Additionally, there is confusion regarding how to track purchases made through these links.
Frustrating customer experience with ecommerce platform
Customers are frustrated with the ecommerce platform due to its high cost and limited functionality, leading to a negative perception of the company. This dissatisfaction is compounded by complaints about the overall user experience and a decline in sales performance.
Redbubble - Shop original artRedbubble account creation issues
Users are experiencing significant frustration with Redbubble due to issues such as account creation failures and perceived scams related to the app. Additionally, there are complaints about misleading practices and unfulfilled promises regarding discounts and services.
Orders and shipping: Inventory showing wrong numbers and out of stock
Inventory management is plagued by inaccuracies, with systems displaying incorrect stock levels and failing to reflect actual availability. This leads to significant frustration and inefficiency, as users face complications in tracking inventory and experience disruptions when attempting to manage or uninstall inventory-related functions.
Other categories
Every tracked market
Top score in this category: 49.0.