POS & Retail: Complex and Difficult to Use
Users face significant challenges with complex and confusing software updates that hinder usability and efficiency in retail operations. The lack of adequate post-sale support and guidance exacerbates these issues, leading to frustration and wasted time for employees.
9 people in 9 posts across 1 source · demand low, pain low, competition low
The pain
shares of 9 quoted postsWhat goes wrong, and for whom
- Who
- 9 people using KiotViet, KiotViet Quản lý Nhà hàng and Sapo
- What goes wrong
- Wastes time22% of posts
- Missing feature11% of posts
- How bad
- 100% of posts are complaints
- Since
- 17 Jun 2023 → 04 Jul 2026
Is this a startup idea?
Not directly. These are complaints about a product or service people already use — the fix belongs first to that provider.
- Complaints are about
- KiotViet, KiotViet Quản lý Nhà hàng and Sapo
- Looking for something else
- 0% want an alternative · 0% ask the provider for a feature
- What the numbers say
- Almost nobody is looking for a different product — people want this provider to fix it, not a new option.
The pain — what people say
Their asks, who is writing, and the posts themselves
People are asking for
In their own words — asks pulled from the evidence, most-repeated first
“Bán xong phần mềm không hỗ trợ hướng dẫn sau bán hàng.”
What people were doing
Every post behind this page, by what its author was doing — and when each one was written
- Complaint9100%
Sources
9 signals · 1 sources
Evidence
Raw public posts behind this opportunity — click through to the original. 2 posts were held back as off-topic; all 9 still count toward the score.
…ng — Một trong những phần mềm không nên cài đặt nhất Đem con bỏ chợ. Bán xong phần mềm không hỗ trợ hướng dẫn sau bán hàng. Từ nhân viên sale cho đến tổng đài chăm sóc khách hàng. Đã bỏ tiền mua ba năm và cực kì thất vọng
Missing featureKiotViet — App quá nhiều lỗi Càng cập nhật càng khó sử dụng, càng phát sinh thêm lỗi, hỗ trợ chậm trễ, ko xử lý dứt điểm được tình trạng lỗi, ảnh hưởng đến công việc. Quá tệ
Strong complaintKiotViet — Không kết nối panpage được Dở tệ, nhân viên tư vấn lòng vòng, app thì chẳng thể hiện như nhân viên hướng dẫn, mất thời gian ko đc gì
Wastes timeKiotViet Quản lý Nhà hàng — Ứng dụng tệ Cập nhật hay không cập nhật do người thuê PM chọn đừng ép buộc và đừng làm phiền ' hướng dẫn phần mềm ' như cái quần ấy
Strong complaintKiotViet — Update rối rắm ngu ngục — Update thêm những cái không cần thiết Xoá luôn phần scan text rất hữu dụng
Problem clusters
Distinct problems aggregated into this opportunity
Show 3 more ↓Show fewer ↑
Market and score
Products already there, how the score moved, and what it is made of
Opportunity history
Every score change is stored as a snapshot — click a sub-score to overlay it
Why did it move?
Needs at least two snapshots
No movement recorded yet
A second snapshot is needed to explain a change.
How the score was measured36 measured values behind the seven sub-scores · each shows the value, then the points it earned out of 100Show ↓Hide ↑
Questions about this idea
- Is POS & Retail: Complex and Difficult to Use a startup idea?
- Not directly. These are complaints about a product or service people already use, and the fix belongs first to that provider. The page shows what is frustrating users and how badly — not an open market to start a company in.
- How many people have this problem?
- 9 different people described it independently, in 9 mentions, the earliest from 17 Jun 2023 and the most recent from 04 Jul 2026. The quotes, with dates and links to the originals, are in the Evidence section.
- Is this problem getting worse?
- Current status: declining — mentioned less often than before. Momentum is 30/100, measured as how often it is mentioned recently compared with before.
Adjacent opportunities
Nearest neighbours by embedding similarity
Discussion
Written by readers. Not part of the evidence above and not counted in any score.
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If you have run into this problem, what did you try?