Slow Delivery, Poor Service Quality
Customers are experiencing significant frustration due to delays in pickup services, with many reporting that no staff arrive to collect their packages even after multiple days. This poor service quality, coupled with high costs and unresponsive customer support, is leading to dissatisfaction and a loss of trust in the logistics providers.
8 people in 8 posts across 2 sources · demand low, pain moderate, competition moderate
The pain
shares of 8 quoted postsWhat goes wrong, and for whom
- Who
- 8 people using Viettel Post
- What goes wrong
- Wastes time13% of posts
- How bad
- 88% of posts are complaints · pain score moderate (51/100)
- Since
- 20 Aug 2026 → 18 Sept 2026
Is this a startup idea?
Not directly. These are complaints about a product or service people already use — the fix belongs first to that provider.
- Complaints are about
- Viettel Post
- Looking for something else
- 0% want an alternative · 0% ask the provider for a feature
- What the numbers say
- Almost nobody is looking for a different product — people want this provider to fix it, not a new option.
The pain — what people say
Their asks, who is writing, and the posts themselves
What people were doing
Every post behind this page, by what its author was doing — and when each one was written
- Complaint788%
- About price113%
Sources
8 signals · 2 sources
Evidence
Raw public posts behind this opportunity — click through to the original
Viettel Post — app như qq má ơi rất bực mình gửi hàng 5 ngày chưa có ai lấy huỷ đơn xong lại lấy mà 2 lần như vậy làm mất thời gian mình thật sự đừng ai đặt bên đây nữa
FrustratedWastes timeViettel Post — Dịch vụ quá tệ — Tạo đơn 3 ngày không ai liên hệ tới lấy hàng, không phải 1 lần mà rất nhiều lần. Gọi tổng đài hỗ trợ ngày này qua ngày khác giục qua lấy, bảo vâng vâng dạ dạ xong rồi vẫn không ai liên hệ lấy. Có lần không qua lấy hàng tự ý huỷ đơn không báo
Strong complaint…y đánh giá toàn bị 1* mà tổng đài ko xử lý dc. Cả 1 hệ thống yếu kém. Giá cước phí thì đắt, chất lượng dịch vụ quá kém, nếu có 0* thì tôi đã cho rồi.
…lý nhân viên Đợi cả tuần k lấy đơn nhân viên tự ý huỷ đơn không lấy. Chất lượng phục vụ quá kém, gây ức chế cho khách hàng thân ái
FrustratedViettel Post — Cách làm việc tệ Đặt đơn lấy tại địa chỉ mà 2 hôm không ai đến lấy, không thông báo 1 lời nào. Gọi điện theo số điện thoại của cả nhân viên lấy đơn và trưởng bưu cục đều máy bận. Đặt lại đơn mới lấy giao cấp tốc vì muộn rồi cũng không phản hồi, gọi không được nốt. Tối đến cho đúng 1 cái thông báo là…
Market and score
Products already there, how the score moved, and what it is made of
Opportunity history
Every score change is stored as a snapshot — click a sub-score to overlay it
Why did it move?
Score unchanged at 46.9 · 23 Sept 2026, 20:00 → 21:15 UTC
How the score was measured39 measured values behind the seven sub-scores · each shows the value, then the points it earned out of 100Show ↓Hide ↑
Questions about this idea
- Is Slow Delivery, Poor Service Quality a startup idea?
- Not directly. These are complaints about a product or service people already use, and the fix belongs first to that provider. The page shows what is frustrating users and how badly — not an open market to start a company in.
- How many people have this problem?
- 8 different people described it independently, in 8 mentions, the earliest from 20 Aug 2026 and the most recent from 18 Sept 2026. The quotes, with dates and links to the originals, are in the Evidence section.
- Is this problem getting worse?
- Current status: emerging — newly appearing in the evidence. Momentum is 62/100, measured as how often it is mentioned recently compared with before.
Adjacent opportunities
Nearest neighbours by embedding similarity
Discussion
Written by readers. Not part of the evidence above and not counted in any score.
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