POS & Retail: Complicated Login and Authentication
Users are experiencing significant difficulties with the login and authentication processes, including frequent login errors, lack of password recovery options, and the need to repeatedly enter passwords. This leads to frustration and a negative user experience, as many users are unable to access the app or are forced to delete it due to these issues.
17 people in 17 posts across 1 source · demand low, pain low, competition low
The pain
shares of 17 quoted postsWhat goes wrong, and for whom
- Who
- 17 people using KiotViet, Sapo, Sổ Bán Hàng and KiotViet Nhân viên
- What goes wrong
- Wastes time18% of posts
- Doesn't work12% of posts
- How bad
- 76% of posts are complaints
- Since
- 29 Mar 2018 → 25 Jul 2026
Is this a startup idea?
Not directly. These are complaints about a product or service people already use — the fix belongs first to that provider.
- Complaints are about
- KiotViet, Sapo, Sổ Bán Hàng and KiotViet Nhân viên
- Looking for something else
- 6% want an alternative · 18% ask the provider for a feature
- What the numbers say
- Almost nobody is looking for a different product — people want this provider to fix it, not a new option.
The pain — what people say
Their asks, who is writing, and the posts themselves
What people were doing
Every post behind this page, by what its author was doing — and when each one was written
- Complaint1376%
- Looking for an alternative16%
- Request318%
Sources
17 signals · 1 sources
Evidence
Raw public posts behind this opportunity — click through to the original. 4 posts were held back as off-topic; all 17 still count toward the score.
Sổ Bán Hàng — App ko bảo mật thông tin khách hàng Chỉ vừa đăng nhập thử app, rất nhiều cuộc gọi về số đt để chèo kéo tư vấn mua gói….số đt công việc bán hàng mà để lộ ra ngoài như vậy thật bực mình..
FrustratedPOS365 BOSS — Nhận xét Hay bị lỗi.bị đẩy ra phải đăng nhập lại mặc dù vẫn truy cập hằng ngày.và ko xem được hình ảnh mặt hàng vừa ván được.chung quy lại thua kiotviet
Doesn't workKiotViet — Đơn giản hoá quá trình đăng nhập lại và pass Đơn giản hoá quá trình đăng nhập và password đừng yêu cầu rườm rà. Tôi nhiều lúc login vào bán hàng nó đá ra rồi phải làm một mớ việc để đăng nhập cho xong chắc khách bỏ về hết. Đơn giản ngắn gọn. Cho login bằng mã Pin càng tốt. Bấm cho lẹ khỏi xác minh nhìu bước…
Sapo — Chán Mới tải về trên iphone để dùng thử mới đăng ký tuy nhiên khi quên mật khẩu cho link nhập mật khẩu mới nhưng lại báo lỗi cập nhập.
Doesn't workSổ Bán Hàng — Tệ Đăng nhập có đc méo đâu mất thời gian
Wastes time
Problem clusters
Distinct problems aggregated into this opportunity
Show 11 more ↓Show fewer ↑
Market and score
Products already there, how the score moved, and what it is made of
Opportunity history
Every score change is stored as a snapshot — click a sub-score to overlay it
Why did it move?
Score unchanged at 26.5 · 23 Sept 2026, 09:00 → 10:15 UTC
How the score was measured36 measured values behind the seven sub-scores · each shows the value, then the points it earned out of 100Show ↓Hide ↑
Questions about this idea
- Is POS & Retail: Complicated Login and Authentication a startup idea?
- Not directly. These are complaints about a product or service people already use, and the fix belongs first to that provider. The page shows what is frustrating users and how badly — not an open market to start a company in.
- How many people have this problem?
- 17 different people described it independently, in 17 mentions, the earliest from 29 Mar 2018 and the most recent from 25 Jul 2026. The quotes, with dates and links to the originals, are in the Evidence section.
- Is this problem getting worse?
- Current status: declining — mentioned less often than before. Momentum is 29/100, measured as how often it is mentioned recently compared with before.
Written up in
Reports covering this opportunity
Adjacent opportunities
Nearest neighbours by embedding similarity
Discussion
Written by readers. Not part of the evidence above and not counted in any score.
No comments yet
If you have run into this problem, what did you try?