Payment: Frequent login & authentication errors
Users face significant challenges with the login and authentication processes, which are often complicated, error-prone, and lacking essential features like account registration and password recovery. This results in frustration and a negative user experience, leading to difficulties in accessing services and managing accounts effectively.
16 people in 16 posts across 2 sources · demand low, pain low, competition low
The pain
shares of 16 quoted postsWhat goes wrong, and for whom
- Who
- 16 people using VNPT Money, Payoo, VNPAY Merchant and ShopeePay
- What goes wrong
- Doesn't work25% of posts
- Wastes time13% of posts
- How bad
- 81% of posts are complaints · pain score low (27/100)
- Since
- 09 Jan 2020 → 19 Sept 2026
Is this a startup idea?
Not directly. These are complaints about a product or service people already use — the fix belongs first to that provider.
- Complaints are about
- VNPT Money, Payoo, VNPAY Merchant and ShopeePay
- Looking for something else
- 0% want an alternative · 19% ask the provider for a feature
- What the numbers say
- Almost nobody is looking for a different product — people want this provider to fix it, not a new option.
The pain — what people say
Their asks, who is writing, and the posts themselves
What people were doing
Every post behind this page, by what its author was doing — and when each one was written
- Complaint1381%
- Request319%
Sources
16 signals · 2 sources
Evidence
Raw public posts behind this opportunity — click through to the original
VNPT Money — VNPTPAY quá tồi Phần mềm này quá kém, luôn luôn báo lỗi khi đăng nhập, làm người dùng rất bực mình. Đề nghị bỏ ra khỏi App Store.
FrustratedDoesn't workVNPT Money — Lỗi Đánh mật khẩu xong mà không hiện ra phím đăng nhập để ấn đăng nhập vào. Ấn enter mỏi tay không được. Ức chế!
FrustratedVNPT Money — Xác thực lỗi trên ios Xác thực tk báo lỗi "chụp hình phải chụp trực tiếp...." mặc dù đã chụp 3 lần thẻ cccd bấm next next -> xác thực lại thông tin -> lỗi 3 lần báo mai làm lại :)
Doesn't workShopeePay cứ đến lúc xác minh tài khoản là tự động thoát , k đăng nhập đc
VNPT Money — Quá nhiều thủ tục Nếu người dùng quên mật khẩu đăng nhập sẽ phải gọi lên tổng đài xác nhận lại các thông tin cá nhân, sau đó lại phải chụp ảnh chứng minh thư, màn hình thông tin cá nhân và ảnh chân dung cầm chứng minh thư rồi gửi mail tới bộ phận cskh của Vnpt và cuối cùng là chờ đợi 2-3 ngày sau mới nhận…
Problem clusters
Distinct problems aggregated into this opportunity
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Market and score
Products already there, how the score moved, and what it is made of
Existing solutions
Products people named in the evidence · high competition does not automatically mean a bad market
- Moffound by web search
- Saveinvoicefound by web search
- Googlefound by web search
- Microsoftfound by web search
Opportunity history
Every score change is stored as a snapshot — click a sub-score to overlay it
Why did it move?
Score 42.9 → 43.4 · 23 Sept 2026, 20:00 → 21:15 UTC
How the score was measured38 measured values behind the seven sub-scores · each shows the value, then the points it earned out of 100Show ↓Hide ↑
Questions about this idea
- Is Payment: Frequent login & authentication errors a startup idea?
- Not directly. These are complaints about a product or service people already use, and the fix belongs first to that provider. The page shows what is frustrating users and how badly — not an open market to start a company in.
- How many people have this problem?
- 16 different people described it independently, in 16 mentions, the earliest from 09 Jan 2020 and the most recent from 19 Sept 2026. The quotes, with dates and links to the originals, are in the Evidence section.
- Is this problem getting worse?
- Current status: rising — mentioned more often than before. Momentum is 80/100, measured as how often it is mentioned recently compared with before.
Adjacent opportunities
Nearest neighbours by embedding similarity
Discussion
Written by readers. Not part of the evidence above and not counted in any score.
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