POS & Retail: Difficult and Inconvenient Interface
Users are experiencing significant frustration with the new interface of the POS system, citing issues such as lag, difficulty in navigation, and a lack of essential features. Many are requesting a return to the previous interface due to its perceived simplicity and efficiency compared to the current version.
11 people in 11 posts across 1 source · demand low, pain moderate, competition low
The pain
shares of 11 quoted postsWhat goes wrong, and for whom
- Who
- 11 people using KiotViet, KiotViet Quản lý Nhà hàng, Sapo and Sapo Restaurant
- What goes wrong
- Doesn't work9% of posts
- How bad
- 73% of posts are complaints · pain score moderate (43/100)
- Since
- 19 Jan 2019 → 05 Sept 2026
Is this a startup idea?
Not directly. These are complaints about a product or service people already use — the fix belongs first to that provider.
- Complaints are about
- KiotViet, KiotViet Quản lý Nhà hàng, Sapo and Sapo Restaurant
- Looking for something else
- 18% want an alternative · 9% ask the provider for a feature
- What the numbers say
- 18% are looking for an alternative — if there is an opening, it is with them.
The pain — what people say
Their asks, who is writing, and the posts themselves
What people were doing
Every post behind this page, by what its author was doing — and when each one was written
- Complaint873%
- Looking for an alternative218%
- Request19%
Sources
11 signals · 1 sources
Evidence
Raw public posts behind this opportunity — click through to the original. 1 post was held back as off-topic; all 11 still count toward the score.
KiotViet — Tệ Đang dùng 2 app rất tốt tự dưng gộp chung quá tệ, lag, in bill mất time, ko có tiếng khi quét mã vạch, ko được thay đổi tên hàng hoá trong khi tính, giao diện cực khó nhìn, nút mã vạch quá bé, dễ chạm sang nút thêm hàng. Chờ hết hđ mình sẽ chuyển sang app khác.
Strong complaintSwitching awayKiotViet Quản lý Nhà hàng — . Kiotviet càng cập nhật càng ngu không biết đầu bùi đi làm giao diện mới hả, yêu cầu đổi lại cũng không được, từ 1 pm đơn giản đến khó chịu không chấp nhận đc
FrustratedKiotViet Quản lý Nhà hàng — Giao diện cho vay phiền toái Mỗi lần vào app là lại xuật hiện cái giao diện quảng cáo cho vay, phiền phức quá, mình chỉ muốn vào coi doanh thu nhanh chóng mà phải thêm 1 bước rất bực mình
FrustratedKiotViet — Giao diện mới quá tồi tệ — Giao diện cũ tiện dùng tối giản, cập nhật lên bản mới quá nhiều chi tiết thừa phức tạp. Ko cho quay về giao diện cũ
Strong complaintSapo Restaurant — Chán Cập nhật mới chán quá, giao diện khó dùng, ko xem đc doanh thu theo giờ
Problem clusters
Distinct problems aggregated into this opportunity
Show 4 more ↓Show fewer ↑
Market and score
Products already there, how the score moved, and what it is made of
Opportunity history
Every score change is stored as a snapshot — click a sub-score to overlay it
Why did it move?
Needs at least two snapshots
No movement recorded yet
A second snapshot is needed to explain a change.
How the score was measured36 measured values behind the seven sub-scores · each shows the value, then the points it earned out of 100Show ↓Hide ↑
Questions about this idea
- Is POS & Retail: Difficult and Inconvenient Interface a startup idea?
- Not directly. These are complaints about a product or service people already use, and the fix belongs first to that provider. The page shows what is frustrating users and how badly — not an open market to start a company in.
- How many people have this problem?
- 11 different people described it independently, in 11 mentions, the earliest from 19 Jan 2019 and the most recent from 05 Sept 2026. The quotes, with dates and links to the originals, are in the Evidence section.
- Is this problem getting worse?
- Current status: rising — mentioned more often than before. Momentum is 63/100, measured as how often it is mentioned recently compared with before.
Adjacent opportunities
Nearest neighbours by embedding similarity
Discussion
Written by readers. Not part of the evidence above and not counted in any score.
No comments yet
If you have run into this problem, what did you try?