J&T Express: J&T Express app quality issues
J&T Express faces significant user dissatisfaction due to its poorly functioning app, which is frequently described as slow, difficult to navigate, and prone to errors. Users express frustration over issues such as login failures, lack of essential features, and the overall quality of the app, leading to a negative perception of the service.
17 different people have complained about this since 01 Oct 2024, most recently on 24 Jul 2026.
No new posts for 108 days. This may have been fixed, or people stopped writing about it — the evidence below is from before 24 Jul 2026.
- “Check đơn trên web quá cùi ko check nổi nên tải app để đánh giá chất lượng tệ quá tệ lêu lêu làm ăn chánnnn”
17 people in 17 posts across 2 sources · 0 in the last 30 days, 0 in the 30 before
The pain
shares of 16 peopleWhat goes wrong, and for whom
- Who
- 17 people using J&T Express and J&T Express VN Pro
- What goes wrong
- New app interface is confusing and hard6 people · 38%
- App login errors and frequent crashing5 people · 31%
- Since
- 01 Oct 2024 → 24 Jul 2026
Is this a startup idea?
Not directly. These are complaints about a product or service people already use — the fix belongs first to that provider.
- Complaints are about
- J&T Express and J&T Express VN Pro
- Looking for something else
- 0% want an alternative · 0% ask the provider for a feature
- What the numbers say
- Almost nobody is looking for a different product — people want this provider to fix it, not a new option.
The pain — what people say
Their asks, who is writing, and the posts themselves
What people were doing
Every post behind this page, by what its author was doing — and when each one was written
- Complaint1694%
- About price16%
Sources
17 signals · 2 sources
Evidence
Raw public posts behind this opportunity — click through to the original. 2 posts were held back as off-topic; all 17 still count toward the score.
J&T Express — App mới quá tệ — Phức tạo rối ren không trực quan, lỗi liên tục trong cách tính năng cơ bản, bày vẻ hình thức rườm rà mà thua xa cái app cũ. App cũ tuy ít tính năng nhưng thực tế dễ quản lý, app mới chẳng tính năng nào ok mà còn gây khó chịu cho khách hàng. Cần đuổi cổ hết bọn developer hiện tại, tệ hại!
Strong complaintFrustratedDoesn't workJ&T Express — App và web quá rởm Check đơn trên web quá cùi ko check nổi nên tải app để đánh giá chất lượng tệ quá tệ lêu lêu làm ăn chánnnn
Strong complaintJ&T Express — App quá tệ — App lag ngay mỗi khi ấn vô tra cứu bưu cục Đơn hàng giao quá lâu so với ngày đã nói trước
Strong complaintJ&T Express VN Pro App tệ ko chịu được. đăng nhập ko được, quên mật khẩu cũng ko xong.
J&T Express — Quá tệ — App update xong giao diện, chức năng tệ
Strong complaint
Market and score
Products already there, how the score moved, and what it is made of
Opportunity history
Every score change is stored as a snapshot — click a sub-score to overlay it
Why did it move?
Score 24.4 → 26.4 · 16 Oct 2026, 03:00 → 04:15 UTC
How the score was measured38 measured values behind the seven sub-scores · each shows the value, then the points it earned out of 100Show ↓Hide ↑
Questions about this idea
- Is J&T Express app quality issues a startup idea?
- Not directly. These are complaints about a product or service people already use, and the fix belongs first to that provider. The page shows what is frustrating users and how badly — not an open market to start a company in.
- How many people have this problem?
- 17 different people described it independently, in 17 mentions, the earliest from 01 Oct 2024 and the most recent from 24 Jul 2026. The quotes, with dates and links to the originals, are in the Evidence section.
- Is this problem getting worse?
- Status: quiet — no new posts in the last 60 days. 0 people raised it in the last 30 days and 0 in the 30 days before; the status compares its share of everything collected from the same source, so collecting more or less cannot create a trend.
Adjacent opportunities
Nearest neighbours by embedding similarity
Have you run into this?
Written by readers, except comments marked Team, which are ours. Not part of the evidence above and not counted in any score.
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Ứng dụng J&T Express mới cứ mỗi lần cập nhật là lại gặp vấn đề, từ giao diện đến chức năng đều bị chê bai. Có đến 17 người đã phàn nàn về việc không đăng nhập được dù thông tin chính xác. Mọi người có ai đã thử liên hệ hỗ trợ chưa, và họ có giải thích gì về vấn đề đăng nhập không?