Customer Support: what users complain about
Each page is a problem many people hit with a product they already use — a pain point, not a startup idea on its own. Ranked by score; pages that are ideas carry their own label.
Wix - Website BuilderWix Renewal Scams and Poor Support
Customers are facing issues with Wix's automatic renewal policy, which often results in unexpectedly high charges without clear communication. Additionally, the company's customer service is perceived as unhelpful and unresponsive, leaving users frustrated and unable to resolve their concerns effectively.
Customer App - Zoho AssistZoho Assist Scam Warnings
There is a significant issue with scams associated with the Customer App - Zoho Assist, where users are being targeted by individuals attempting to access sensitive information. Reports indicate that scammers are using the app's screen sharing feature to hack into users' devices.
Square Invoices: Invoice MakerImproving Customer Service Quality
Customer service is consistently reported as inadequate, leading to frustration among users. Complaints highlight issues such as excessive fees and poor overall service quality.
Bluon HVACSubscription for Unlimited Tech Support Access
Users are frustrated by the limitations imposed on model number lookups, which restrict access to essential resources and make the app feel nearly useless. They express a desire for a subscription model that would allow for unlimited access to tech support and lookups, rather than having to rely on a points system tied to parts transactions.
ScanBizCardsFrustration with Ineffective SaaS Solutions
Users are frustrated with the product's lack of functionality and poor performance, often feeling that manual entry is more efficient than using the app. Additionally, there are significant complaints about customer service and perceived value, leading to requests for refunds.
Mailchimp Email MarketingEmail marketing app reliability issues
Users are experiencing significant frustration due to persistent glitches and failures in the app, particularly when attempting to send customer emails. This has led to perceptions of the app as unreliable and ineffective for its intended purpose.
VNPAY AppCustomers Struggle with Support Hotline Issues
Customers face significant frustration when trying to resolve issues through the support hotline, often incurring high costs for calls that result in unresolved problems and lengthy verification processes. The overall experience is marred by inefficiencies, such as long wait times, poor app performance, and inadequate support, leading to wasted time and resources.
Square Invoices: Invoice MakerHorrible Customer Support for Invoicing
Users are experiencing significant dissatisfaction with Square Invoices due to inadequate customer support and concerns over fraud protection. Many feel that the company's response to issues is unacceptable, leading to frustration and a lack of trust in the service.
LastPass Password ManagerAccount recovery frustrations and poor support
Users are experiencing significant difficulties in recovering their accounts due to an ineffective recovery system and poor customer support. This has led to frustration, prompting some to consider canceling their subscriptions and seeking alternative products.
Mailchimp Email MarketingAccess issues with app security settings
Users are experiencing significant frustration due to access issues with an application that is intended to simplify processes, particularly when they are unable to log in or use features without a computer. Despite implementing additional security measures, they continue to encounter unhelpful error messages and limitations, leading some to abandon the app entirely.
Hootsuite - Social Media ToolsDifficulties in Canceling Subscriptions
Users are experiencing significant frustration and difficulty in canceling their subscriptions to the app, leading to unexpected charges. Additionally, there is a lack of accessible customer support, making it challenging for users to resolve their issues.
Scentbird Perfume BoxScentbird Subscription Service Issues
Customers are experiencing significant dissatisfaction with Scentbird Perfume Box due to poor customer service and problematic business practices. Many users are frustrated by issues such as difficulties in unsubscribing from the membership.
Other categories
Every tracked market
Top score in this category: 44.5.