Healthcare & Appointment Scheduling: Inability to Book Appointments via App
Users are experiencing significant issues with the appointment scheduling app, leading them to prefer calling customer service instead. Common complaints include the app's inability to accurately reflect available services, difficulties in canceling appointments, and failures in processing bookings, resulting in frustration and inefficiency.
13 people in 13 posts across 2 sources · demand low, pain low, competition low
The pain
shares of 13 quoted postsWhat goes wrong, and for whom
- Who
- 13 people using YouMed, Medpro, NDGĐ Đặt lịch khám and BV Mắt - Đặt lịch khám
- What goes wrong
- Wastes time15% of posts
- Doesn't work8% of posts
- How bad
- 92% of posts are complaints · pain score low (32/100)
- Since
- 05 Sept 2023 → 20 Sept 2026
Is this a startup idea?
Not directly. These are complaints about a product or service people already use — the fix belongs first to that provider.
- Complaints are about
- YouMed, Medpro, NDGĐ Đặt lịch khám and BV Mắt - Đặt lịch khám
- Looking for something else
- 0% want an alternative · 0% ask the provider for a feature
- What the numbers say
- Almost nobody is looking for a different product — people want this provider to fix it, not a new option.
The pain — what people say
Their asks, who is writing, and the posts themselves
People are asking for
In their own words — asks pulled from the evidence, most-repeated first
“app bị ngu, nên gọi tổng đài trực tiếp, không nên đặt qua app, 18/09 mình muốn đặt app thì không đặt được, nhưng gọi tổng đài thì đặt được, làm mình ỷ y để cử trưa đặt thì số thứ tự đã quá xa”
What people were doing
Every post behind this page, by what its author was doing — and when each one was written
- Complaint1292%
- About price18%
Sources
13 signals · 2 sources
Evidence
Raw public posts behind this opportunity — click through to the original. 1 post was held back as off-topic; all 13 still count toward the score.
YouMed — Lỗi Ứng dụng gì lỗi hoài vô đặt khám ko được
Doesn't workMedpro Quá tệ, mình đặt khám khoa dinh dưỡng ở bv 115 trên app nhưng tới bv thì k có khoa dinh dưỡng. App cũng k có hướng dẫn chi tiết cho người đặt lịch khám online. Nguyên cái bv to chà bá mà app k có hướng dẫn nộp phiếu đăng ký khám ở khu nào hay ở khu vực nào. Nhắn tin hỏi thì cũng không nhận được câu trả lời hợp…
Strong complaintWastes timeNDGĐ Đặt lịch khám — Bug quá nhiều Không thể đặt lịch khám với cái ứng dụng tồi tệ như thế này.
Strong complaintNDGĐ Đặt lịch khám — Dịch vụ tệ Đặt lịch rồi muốn huỷ thì lại không duyệt, không như app medpro, trải nghiệm tệ thật sự
Strong complaintMedpro app bị ngu, nên gọi tổng đài trực tiếp, không nên đặt qua app, 18/09 mình muốn đặt app thì không đặt được, nhưng gọi tổng đài thì đặt được, làm mình ỷ y để cử trưa đặt thì số thứ tự đã quá xa
Problem clusters
Distinct problems aggregated into this opportunity
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Market and score
Products already there, how the score moved, and what it is made of
Opportunity history
Every score change is stored as a snapshot — click a sub-score to overlay it
Why did it move?
Score unchanged at 44.2 · 23 Sept 2026, 20:00 → 21:15 UTC
How the score was measured39 measured values behind the seven sub-scores · each shows the value, then the points it earned out of 100Show ↓Hide ↑
Questions about this idea
- Is Healthcare & Appointment Scheduling: Inability to Book Appointments via App a startup idea?
- Not directly. These are complaints about a product or service people already use, and the fix belongs first to that provider. The page shows what is frustrating users and how badly — not an open market to start a company in.
- How many people have this problem?
- 13 different people described it independently, in 13 mentions, the earliest from 05 Sept 2023 and the most recent from 20 Sept 2026. The quotes, with dates and links to the originals, are in the Evidence section.
- Is this problem getting worse?
- Current status: rising — mentioned more often than before. Momentum is 70/100, measured as how often it is mentioned recently compared with before.
Written up in
Reports covering this opportunity
Adjacent opportunities
Nearest neighbours by embedding similarity
Discussion
Written by readers. Not part of the evidence above and not counted in any score.
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