Grab: Terrible customer support and unreliable ride booking
Users experience severe service failures, including long wait times for rides and food deliveries, inability to cancel orders, and unresponsive customer support. Additionally, users report worsening app performance, unhelpful updates, and unresolved complaints despite paying for membership packages.
11 different people have complained about this since 02 Nov 2026, most recently on 05 Nov 2026. 11 of them in the last 30 days.
- “Grab: Food Delivery, Taxi Ride — Hỗ trợ quá tệ.”
- “Mất thời gian của khách, trong khi khách còn mua gói thành viên.”
- “Grab: Food Delivery, Taxi Ride — 1 chiếc app quá tồi tệ, đặt đơn xong k thể huỷ dc nếu muốn thay đổi.”
11 people in 11 posts across 1 source · 11 in the last 30 days, 0 in the 30 before
The pain
shares of 11 peopleWhat goes wrong, and for whom
- Who
- 11 people using Grab: Food Delivery, Taxi Ride
- What goes wrong
- Constant order batching causes delivery delays2 people · 18%
- Support uses automated templates without resolving issues2 people · 18%
- Since
- 02 Nov 2026 → 05 Nov 2026
Is this a startup idea?
Not directly. These are complaints about a product or service people already use — the fix belongs first to that provider.
- Complaints are about
- Grab: Food Delivery, Taxi Ride
- Looking for something else
- 9% want an alternative · 18% ask the provider for a feature
- What the numbers say
- Almost nobody is looking for a different product — people want this provider to fix it, not a new option.
The pain — what people say
Their asks, who is writing, and the posts themselves
People are asking for
In their own words — asks pulled from the evidence, most-repeated first
“Càng ngày càng không hỗ trợ người dùng, toàn update dăm ba cái xàm xí, chất lượng trải nghiệm thì không quan tâm”
“Ship không giao đói quá nên lên vote 1 sao”
What people were doing
Every post behind this page, by what its author was doing — and when each one was written
- Complaint873%
- Looking for an alternative19%
- Request218%
Sources
11 signals · 1 sources
Evidence
Raw public posts behind this opportunity — click through to the original
Grab: Food Delivery, Taxi Ride — Hỗ trợ quá tệ Complain phản ánh chất lượng đồ ăn bẩn xử lý bằng cách ném lại số tiền đặt đồ ăn cho rồi không đả động gì tới khách hàng rẻ rách thì số 1
Strong complaint…ab: Food Delivery, Taxi Ride — Thời gian giao hàng Rất hay ghép đơn. Mất thời gian của khách, trong khi khách còn mua gói thành viên.
Wastes timeGrab: Food Delivery, Taxi Ride — 1 chiếc app quá tồi tệ, đặt đơn xong k thể huỷ dc nếu muốn thay đổi Quá tệ
Strong complaintGrab: Food Delivery, Taxi Ride — Gọi tài xế qua app Sử dụng app từ rất lâu nhưng app vẫn hoạt động cực kỳ tệ ở khoản gọi tài xế qua app. Mỗi lần gọi đều không nghe thấy tiếng tài xế trả lời và tài xế cũng không nghe được khách hàng nói gì qua app
Grab: Food Delivery, Taxi Ride — Tệ Ship không giao đói quá nên lên vote 1 sao
Switching away
Market and score
Products already there, how the score moved, and what it is made of
Opportunity history
Every score change is stored as a snapshot — click a sub-score to overlay it
Not enough history yet
Why did it move?
Needs at least two snapshots
No movement recorded yet
A second snapshot is needed to explain a change.
How the score was measured39 measured values behind the seven sub-scores · each shows the value, then the points it earned out of 100Show ↓Hide ↑
Questions about this idea
- Is Terrible customer support and unreliable ride booking a startup idea?
- Not directly. These are complaints about a product or service people already use, and the fix belongs first to that provider. The page shows what is frustrating users and how badly — not an open market to start a company in.
- How many people have this problem?
- 11 different people described it independently, in 11 mentions, the earliest from 02 Nov 2026 and the most recent from 05 Nov 2026. The quotes, with dates and links to the originals, are in the Evidence section.
- Is this problem getting worse?
- Status: steady — no change the counts can show. 11 people raised it in the last 30 days and 0 in the 30 days before; the status compares its share of everything collected from the same source, so collecting more or less cannot create a trend.
Adjacent opportunities
Nearest neighbours by embedding similarity
Have you run into this?
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