POS & Retail Software: what users complain about
Each page is a problem many people hit with a product they already use — a pain point, not a startup idea on its own. Ranked by score; pages that are ideas carry their own label.
POS & Retail: Poor Customer Support and Challenges
There is a significant lack of effective customer support for software products, leading to unresolved issues and frustration among users. Customers frequently experience software malfunctions and delays in assistance, compounded by unprofessional behavior from support staff who often shift blame onto the users.
POS & Retail: Update Causes Bugs and Inconveniences
The updates to the application have resulted in numerous performance issues, including lag, errors, and connectivity problems. Users express frustration with the new version, describing it as inconvenient and a significant downgrade from previous iterations.
KiotViet Nhân viênApp lag and frequent connectivity errors
Users experience significant lag and frequent connectivity errors with the app, making it nearly unusable. This results in frustration and dissatisfaction as they struggle with slow performance and persistent issues.
POS & Retail: Complicated Login and Authentication
Users are experiencing significant difficulties with the login and authentication processes, including frequent login errors, lack of password recovery options, and the need to repeatedly enter passwords. This leads to frustration and a negative user experience, as many users are unable to access the app or are forced to delete it due to these issues.
POS & Retail: Payment Errors and Unstable Connections
Many users experience significant issues with payment processing and app functionality, leading to frustration and inefficiency in sales transactions. These problems include frequent errors in order creation, payment failures, and poor customer service, which collectively hinder the overall user experience and trust in the platforms.
SapoPOS & Retail: Delayed Deliveries and Lack of Updates
There are significant issues with the order management and delivery features, including the absence of a sharing button, slow app performance, and inadequate order status updates. Users also face challenges with order customization, delays in pickup, and a lack of historical order data, leading to frustration and inefficiency in the process.
Clover Go - Dashboard & POSFrustration with Clover Go Update
Users are frustrated with the recent update to the Clover Go Dashboard and POS, citing a loss of essential features, lagging performance, and a confusing design. Many express a desire to revert to the previous version, indicating that the new update has made the app difficult to use and has negatively impacted their business operations.
KiotVietPOS & Retail: Lack of Important Notifications in Applications
Users are experiencing significant issues with notifications in various retail software applications, leading to frustration and inefficiency. The problems include excessive irrelevant advertisements, failure to receive important updates, and a lack of professional communication regarding order statuses.
KiotVietPOS & Retail: Difficult and Inconvenient Interface
Users are experiencing significant frustration with the new interface of the POS system, citing issues such as lag, difficulty in navigation, and a lack of essential features. Many are requesting a return to the previous interface due to its perceived simplicity and efficiency compared to the current version.
POS & Retail: Poor Synchronization and Customer Data Loss
There is a significant issue with data synchronization and application reliability in the POS retail sector, leading to frequent errors and loss of information. Additionally, concerns about data security and unauthorized sharing of customer information further exacerbate the problem.
POS & Retail: Poor Connectivity & Integration Hinders Users
The shared underlying problem is the poor connectivity and integration of the POS systems, leading to significant delays and operational inefficiencies for retail staff. Users express frustration over the inability to access essential features, create products, and manage orders effectively, resulting in a negative impact on customer service and overall business performance.
POS & Retail: Poor Inventory Control and Management Issues
The shared underlying problem is the poor performance and functionality of inventory management systems in retail, leading to significant inefficiencies and frustrations for users. Issues include slow loading times, inadequate support for decimal quantities, and a lack of proper organization and updates, which hinder effective stock control and sales support.
KiotVietPOS & Retail: Complex and Difficult to Use
Users face significant challenges with complex and confusing software updates that hinder usability and efficiency in retail operations. The lack of adequate post-sale support and guidance exacerbates these issues, leading to frustration and wasted time for employees.
Clover Go - Dashboard & POSTerrible dashboard and missing reporting features
Users experience severe frustration with the Clover Go app due to a major lack of reporting features and no visible support. Additionally, customers find the company overpriced regarding forced card charges and consider the service useless.
QuickBooks GoPayment POSApp reliability and performance issues
Users are experiencing significant issues with the app, including frequent crashes, syncing problems, and inability to access essential features. This has led to frustration and a loss of trust, with some users feeling compelled to seek alternatives.
KiotVietPOS & Retail: Ineffective Product Search and Filtering
Users are experiencing significant difficulties with product organization and search functionality within the retail management system. The lack of effective sorting options and a poor search feature leads to inefficiencies and frustration, making it challenging to manage inventory and locate products quickly.
Clover Go - Dashboard & POSUnknown error logging in from Canada or EU
Users are unable to log into the Clover Go Dashboard and POS system due to persistent "unknown error" messages. Additionally, merchants experience a lack of access to Canadian customers.
Other categories
Every tracked market
Top score in this category: 41.5.