MEDPRO: Healthcare: Poor call center support and bad staff attitude
MEDPRO — Terrible service, constantly encountering errors both online and at the clinic, and customer service staff have bad attitudes. Unable to book appointments, forcing users to call the hotline, and call charges drain your account balance.
8 different people have complained about this since 24 Aug 2023, most recently on 23 Oct 2026. 3 of them in the last 30 days.
- “Nhân viên tổng đài khó chịu khi người dùng hỏi về vấn đề huỷ phiếu khám”
- “Nhi Đồng 1 — Tổng đài hỗ trợ kém, không gọi được.”
- “Đặt lịch k dc phải gọi tổng đài.tiền cước gọi muốn cháy tài khoản”
8 people in 8 posts across 1 source · 3 in the last 30 days, 0 in the 30 before
The pain
shares of 8 peopleWhat goes wrong, and for whom
- Who
- 8 people using MEDPRO, Nhi Đồng 1 and UMC Care
- Since
- 24 Aug 2023 → 23 Oct 2026
Is this a startup idea?
Not directly. These are complaints about a product or service people already use — the fix belongs first to that provider.
- Complaints are about
- MEDPRO, Nhi Đồng 1 and UMC Care
- Looking for something else
- 0% want an alternative · 0% ask the provider for a feature
- What the numbers say
- Almost nobody is looking for a different product — people want this provider to fix it, not a new option.
The pain — what people say
Their asks, who is writing, and the posts themselves
People are asking for
In their own words — asks pulled from the evidence, most-repeated first
“Gọi tổng đài không hỗ trợ còn chặn số.”
What people were doing
Every post behind this page, by what its author was doing — and when each one was written
- Complaint8100%
Sources
8 signals · 1 sources
Evidence
Raw public posts behind this opportunity — click through to the original. 1 post was held back as off-topic; all 8 still count toward the score.
…Tôi đặt lịch khám, đã thanh toán nhưng cần huỷ vì đặt nhầm gói khám. Gọi tổng đài không hỗ trợ còn chặn số.
Missing featureMEDPRO — tổng đài hỗ trợ Nhân viên tổng đài khó chịu khi người dùng hỏi về vấn đề huỷ phiếu khám
FrustratedMEDPRO — Không hỗ trợ khách hàng — Điện thoại hotline liên tục ko gọi được. Thông tin khách hàng bị sai mặc dù đã gọi điện thoại hỗ trợ rất nhiều lần
Missing featureNhi Đồng 1 — Tổng đài hỗ trợ kém, không gọi được Tổng đài gọi không bao giờ được
MEDPRO — Tệ Đặt lịch k dc phải gọi tổng đài.tiền cước gọi muốn cháy tài khoản
Market and score
Products already there, how the score moved, and what it is made of
Opportunity history
Every score change is stored as a snapshot — click a sub-score to overlay it
Why did it move?
Needs at least two snapshots
No movement recorded yet
A second snapshot is needed to explain a change.
How the score was measured36 measured values behind the seven sub-scores · each shows the value, then the points it earned out of 100Show ↓Hide ↑
Questions about this idea
- Is Healthcare: Poor call center support and bad staff attitude a startup idea?
- Not directly. These are complaints about a product or service people already use, and the fix belongs first to that provider. The page shows what is frustrating users and how badly — not an open market to start a company in.
- How many people have this problem?
- 8 different people described it independently, in 8 mentions, the earliest from 24 Aug 2023 and the most recent from 23 Oct 2026. The quotes, with dates and links to the originals, are in the Evidence section.
- Is this problem getting worse?
- Status: steady — no change the counts can show. 3 people raised it in the last 30 days and 0 in the 30 days before; the status compares its share of everything collected from the same source, so collecting more or less cannot create a trend.
Adjacent opportunities
Nearest neighbours by embedding similarity
Have you run into this?
Written by readers, except comments marked Team, which are ours. Not part of the evidence above and not counted in any score.
Create a free account to answer — it takes a few seconds and brings you back here. Already have one? Sign in
No comments yet
If you have run into this problem, what did you try?