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Delivery & Logistics Apps opportunities·tracked since 24 Sept 2026·evidence from 22 Nov 2025·scored 55m ago

Poor Delivery Service Quality

The problem is the consistently poor quality of service and employee attitude at J&T Express, leading to significant customer dissatisfaction. Customers report issues such as delayed deliveries, mishandling of packages, and inadequate customer support.

52 people in 52 posts across 2 sources · demand low, pain moderate, competition low

Pain pointStableEvidence: medium
Index score
50.8
ahead of 91% of the rest of this market
100.0%signals / 7d
Demand
14.8low
Momentum
50.0moderate
Pain
48.6moderate
Competition
0.0low
lower is better
Monetization
2.0low
Market size
35.8low
Evidence
59.0moderate

The pain

shares of 52 quoted posts

What goes wrong, and for whom

Who
52 people using J&T Express and J&T Express VN Pro
What goes wrong
  • Wastes time10% of posts
  • Missing feature2% of posts
How bad
92% of posts are complaints · pain score moderate (49/100)
Since
22 Nov 2025 → 11 Sept 2026

Is this a startup idea?

Not directly. These are complaints about a product or service people already use — the fix belongs first to that provider.

Complaints are about
J&T Express and J&T Express VN Pro
Looking for something else
0% want an alternative · 6% ask the provider for a feature
What the numbers say
Almost nobody is looking for a different product — people want this provider to fix it, not a new option.
Build a prototype from thisA landing page written from these 40 complaints by 52 people.50 credits · sign in →
1

The pain — what people say

Their asks, who is writing, and the posts themselves

What people were doing

Every post behind this page, by what its author was doing — and when each one was written

52posts
  • Complaint4892%
  • Request36%
  • About price12%
27 Mar 202452 posts11 Sept 2026

Sources

52 signals · 2 sources

App Store47
Google Play5
Only public content is collected, author names are stored as one-way hashes, and every excerpt links back to its original post.

Evidence

Raw public posts behind this opportunity — click through to the original

  • App StoreApp Store VN/Giao vận·27 Feb 2026·Complaintsource ↗

    …thao tác gửi ra tận Nghệ An, sau đợi thêm mất mấy ngày mới gửi lại . Quá tốn thời gian.

    Wastes time
  • App StoreApp Store VN/Giao vận·19 Aug 2026·Complaintsource ↗

    J&T Express — Nv lấy hàng & Giao hàng quá tệ App này tuyển nhân viên toàn khôn lõi , hàng thì đi pát chứ đơn nhận thì ko thèm đi lấy, ship thì hàng quăn ném trước mặt khách như đồ rác, đùn đẩy hàng to ko ship giao, tôi khu vực củ chi gặp toàn mấy thằng ship tào lao

    Strong complaint
  • App StoreApp Store VN/Giao vận·17 Dec 2025·Complaintsource ↗

    J&T Express — làm ăn chán,vô trách nhiệm,nhân viên mất dạy làm ăn thiếu trách nhiệm,shipper mãi ko chịu đến nhà để lấy hàng,nhân viên nói chuyện rất thái độ và matday,giao hàng làm vỡ hàng của ngta mà ko chịu đền hay bồi thường gì cả ngay cả 1 câu xin lỗi cũng không có,mình có cung cấp đầy đủ hình ảnh và vid gói hàng…

  • Google PlayGoogle Play VN/Giao vận·15d ago·Complaintsource ↗

    …cầu khách phải chờ shipper về nhận hàng thay vì tiếp nhận trực tiếp. Khách hàng đã chủ động mang hàng đến mà vẫn bị làm khó, mất thời gian và không nhận được hướng dẫn rõ ràng. Đề nghị J&T chấn chỉnh thái độ và cách làm việc của nhân viên tại điểm này.

    Wastes time
  • App StoreApp Store VN/Giao vận·14 Jan 2026·Complaintsource ↗

    …hông lấy hàng , tự ye chuyển hoàn , không có người chịu trách nhiệm ! Quá tệ 0,01 sao cho ứng dụng !

    Strong complaint
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Problem clusters

Distinct problems aggregated into this opportunity

Thái độ nhân viên, chất lượng dịch vụ rất chậm và tệ
34 mentions · 34 people
J&T Express — Làm việc thiếu trách nhiệm.
12 mentions · 12 people
Khách hàng đã chủ động mang hàng đến mà vẫn bị làm khó, mất thời gian và không nhận được…
10 mentions · 10 people
Khách hàng nhận ko có phần theo dõi đơn hàng nhận của mình
8 mentions · 8 people
2

Market and score

Products already there, how the score moved, and what it is made of

Opportunity history

Every score change is stored as a snapshot — click a sub-score to overlay it

Why did it move?

Score 29.6 → 50.8 · 24 Sept 2026, 04:00 → 05:15 UTC

Score attributionSign in — it's free
How the score was measured
37 measured values behind the seven sub-scores · each shows the value, then the points it earned out of 100
Show ↓
Market size
Distinct people affected52 53
Distinct communities1 17
Distinct sources1 35
Adjacent categories1 32
Regions / languages1 28
Monetization
Stated willingness to pay5 5
Existing paid products0 0
Pricing complaints0 0
Business context0 0
Momentum
Period-over-period growth100 95
Latest period growth-100 2
Sustained trend2.2 47
Acceleration-0.8 49
Competition
Existing products0 0
New entrants (90d)0 0
Funded players0 0
Pain
Complaint intensity55 55
Complaint frequency100 100
Negative sentiment-100 100
Willingness to switch0 0
Willingness to pay5 5
Urgency7 7
Repeat complaints0 0
Evidence
Evidence volume52 49
Source diversity2 55
Extraction confidence31.1 31
Source credibility71.8 72
Duplicate rate0 100
Freshness12.8 54
Cluster cohesion93 93
Demand
Mention volume3 19
Explicit requests1 13
Distinct people3 21
Questions asked0 0
Alternative searches0 0
Feature requests0 0
Discussion growth50 83

Questions about this idea

Is Poor Delivery Service Quality a startup idea?
Not directly. These are complaints about a product or service people already use, and the fix belongs first to that provider. The page shows what is frustrating users and how badly — not an open market to start a company in.
How many people have this problem?
52 different people described it independently, in 52 mentions, the earliest from 22 Nov 2025 and the most recent from 11 Sept 2026. The quotes, with dates and links to the originals, are in the Evidence section.
Is this problem getting worse?
Current status: stable — mentioned at a steady rate. Momentum is 50/100, measured as how often it is mentioned recently compared with before.

Adjacent opportunities

Nearest neighbours by embedding similarity

Discussion

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