Poor Delivery Service Quality
The problem is the consistently poor quality of service and employee attitude at J&T Express, leading to significant customer dissatisfaction. Customers report issues such as delayed deliveries, mishandling of packages, and inadequate customer support.
52 people in 52 posts across 2 sources · demand low, pain moderate, competition low
The pain
shares of 52 quoted postsWhat goes wrong, and for whom
- Who
- 52 people using J&T Express and J&T Express VN Pro
- What goes wrong
- Wastes time10% of posts
- Missing feature2% of posts
- How bad
- 92% of posts are complaints · pain score moderate (49/100)
- Since
- 22 Nov 2025 → 11 Sept 2026
Is this a startup idea?
Not directly. These are complaints about a product or service people already use — the fix belongs first to that provider.
- Complaints are about
- J&T Express and J&T Express VN Pro
- Looking for something else
- 0% want an alternative · 6% ask the provider for a feature
- What the numbers say
- Almost nobody is looking for a different product — people want this provider to fix it, not a new option.
The pain — what people say
Their asks, who is writing, and the posts themselves
What people were doing
Every post behind this page, by what its author was doing — and when each one was written
- Complaint4892%
- Request36%
- About price12%
Sources
52 signals · 2 sources
Evidence
Raw public posts behind this opportunity — click through to the original
…thao tác gửi ra tận Nghệ An, sau đợi thêm mất mấy ngày mới gửi lại . Quá tốn thời gian.
Wastes timeJ&T Express — Nv lấy hàng & Giao hàng quá tệ App này tuyển nhân viên toàn khôn lõi , hàng thì đi pát chứ đơn nhận thì ko thèm đi lấy, ship thì hàng quăn ném trước mặt khách như đồ rác, đùn đẩy hàng to ko ship giao, tôi khu vực củ chi gặp toàn mấy thằng ship tào lao
Strong complaintJ&T Express — làm ăn chán,vô trách nhiệm,nhân viên mất dạy làm ăn thiếu trách nhiệm,shipper mãi ko chịu đến nhà để lấy hàng,nhân viên nói chuyện rất thái độ và matday,giao hàng làm vỡ hàng của ngta mà ko chịu đền hay bồi thường gì cả ngay cả 1 câu xin lỗi cũng không có,mình có cung cấp đầy đủ hình ảnh và vid gói hàng…
…cầu khách phải chờ shipper về nhận hàng thay vì tiếp nhận trực tiếp. Khách hàng đã chủ động mang hàng đến mà vẫn bị làm khó, mất thời gian và không nhận được hướng dẫn rõ ràng. Đề nghị J&T chấn chỉnh thái độ và cách làm việc của nhân viên tại điểm này.
Wastes time…hông lấy hàng , tự ye chuyển hoàn , không có người chịu trách nhiệm ! Quá tệ 0,01 sao cho ứng dụng !
Strong complaint
Problem clusters
Distinct problems aggregated into this opportunity
Market and score
Products already there, how the score moved, and what it is made of
Opportunity history
Every score change is stored as a snapshot — click a sub-score to overlay it
Why did it move?
Score 29.6 → 50.8 · 24 Sept 2026, 04:00 → 05:15 UTC
How the score was measured37 measured values behind the seven sub-scores · each shows the value, then the points it earned out of 100Show ↓Hide ↑
Questions about this idea
- Is Poor Delivery Service Quality a startup idea?
- Not directly. These are complaints about a product or service people already use, and the fix belongs first to that provider. The page shows what is frustrating users and how badly — not an open market to start a company in.
- How many people have this problem?
- 52 different people described it independently, in 52 mentions, the earliest from 22 Nov 2025 and the most recent from 11 Sept 2026. The quotes, with dates and links to the originals, are in the Evidence section.
- Is this problem getting worse?
- Current status: stable — mentioned at a steady rate. Momentum is 50/100, measured as how often it is mentioned recently compared with before.
Adjacent opportunities
Nearest neighbours by embedding similarity
Discussion
Written by readers. Not part of the evidence above and not counted in any score.
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