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Delivery & Logistics Apps opportunities·tracked since 24 Sept 2026·evidence from 27 Mar 2024·latest post 02 Nov 2026

J&T Express: Poor Delivery Service Quality

The problem is the consistently poor quality of service and employee attitude at J&T Express, leading to significant customer dissatisfaction. Customers report issues such as delayed deliveries, mishandling of packages, and inadequate customer support.

100 different people have complained about this since 27 Mar 2024, most recently on 02 Nov 2026. 3 of them in the last 30 days.

  • user·c474· App Store· 09 Nov 2025original ↗
    “Quá tệ, shop mất hàng công ty giải quyết không rõ ràng chuyển trách nhiệm cho bưu cục, bưu cục chuyển trách nhiệm cho cod rồi không ai giải quyết cho shop, mất trắng”
  • user·f1e0· App Store· 26 Apr 2026original ↗
    “Chưa có 1 đơn đơn vị vận chuyển nào mà tồi tệ như vậy .”
  • user·f16a· Google Play· 09 Sept 2026original ↗
    “Khách hàng đã chủ động mang hàng đến mà vẫn bị làm khó, mất thời gian và không nhận được hướng dẫn rõ ràng.”
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100 people in 100 posts across 2 sources · 3 in the last 30 days, 1 in the 30 before

Pain pointStable
People in the last 30 days
3
1 in the 30 days before · 100 in all
Posts per week, last 16 weeks · 3 in the past 4 · the last 2 weeks are still coming in

The pain

shares of 97 people

What goes wrong, and for whom

Who
100 people using J&T Express and J&T Express VN Pro
What goes wrong
  • Lost or damaged goods with no compensation27 people · 28%
  • Extremely slow delivery and prolonged storage21 people · 22%
  • Shipper marks fake delivery failures without calling17 people · 18%
  • Shippers fail to pick up created orders9 people · 9%
Every J&T Express issue, with trends →
Since
27 Mar 2024 → 02 Nov 2026

Is this a startup idea?

Not directly. These are complaints about a product or service people already use — the fix belongs first to that provider.

Complaints are about
J&T Express and J&T Express VN Pro
Looking for something else
0% want an alternative · 7% ask the provider for a feature
What the numbers say
Almost nobody is looking for a different product — people want this provider to fix it, not a new option.
Build a prototype from thisA landing page written from these 40 complaints by 100 people.50 credits · sign in →
1

The pain — what people say

Their asks, who is writing, and the posts themselves

What people were doing

Every post behind this page, by what its author was doing — and when each one was written

100posts
  • Complaint8888%
  • Request77%
  • About price55%
27 Mar 2024100 posts02 Nov 2026

Sources

100 signals · 2 sources

App Store94
Google Play6
Only public content is collected, author names are stored as one-way hashes, and every excerpt links back to its original post.

Evidence

Raw public posts behind this opportunity — click through to the original

  • user·c474App StoreApp Store VN/Giao vận·09 Nov 2025·About pricesource ↗

    J&T Express — Mất hàng Quá tệ, shop mất hàng công ty giải quyết không rõ ràng chuyển trách nhiệm cho bưu cục, bưu cục chuyển trách nhiệm cho cod rồi không ai giải quyết cho shop, mất trắng

    Strong complaint
  • user·f1e0App StoreApp Store VN/Giao vận·26 Apr 2026·Complaintsource ↗

    J&T Express — Làm mất hàng khách Chưa có 1 đơn đơn vị vận chuyển nào mà tồi tệ như vậy . Nhận hàng của khách mà không có trách nhiệm trong cái việc vận chuyển làm mất hàng mà đòi hỏi shop phải có video đồng kiểm. Hoàn hàng sai mà còn đòi để cho shop chịu trách nhiệm. Quá tệ

    Strong complaint
  • user·f953App StoreApp Store VN/Giao vận·27 Feb 2026·Complaintsource ↗

    …thao tác gửi ra tận Nghệ An, sau đợi thêm mất mấy ngày mới gửi lại . Quá tốn thời gian.

    Wastes time
  • user·f16aGoogle PlayGoogle Play VN/Giao vận·09 Sept 2026·Complaintsource ↗

    …cầu khách phải chờ shipper về nhận hàng thay vì tiếp nhận trực tiếp. Khách hàng đã chủ động mang hàng đến mà vẫn bị làm khó, mất thời gian và không nhận được hướng dẫn rõ ràng. Đề nghị J&T chấn chỉnh thái độ và cách làm việc của nhân viên tại điểm này.

    Wastes time
  • user·8eb4App StoreApp Store VN/Giao vận·09 Jun 2026·About pricesource ↗

    …huyển làm vỡ rất nhiều nhưng thiếu trách nhiệm, đùn đẩy qua cách bên. Nói chung đụng chuyện là khách hàng mất trắng.

    Strong complaint
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2

Market and score

Products already there, how the score moved, and what it is made of

Opportunity history

Every score change is stored as a snapshot — click a sub-score to overlay it

Why did it move?

Score unchanged at 42.7 · 08 Nov 2026, 08:00 → 09:15 UTC

Score attributionSign in — it's free
How the score was measured
39 measured values behind the seven sub-scores · each shows the value, then the points it earned out of 100
Show ↓
Market size
Distinct people affected100 → 61
Distinct communities2 → 27
Distinct sources2 → 55
Adjacent categories1 → 32
Regions / languages1 → 28
Competition
Existing products5 → 50
New entrants (90d)0 → 0
Funded players0 → 0
Market maturity0.3 → 17
Incumbent activity88.5 → 89
Momentum
Period-over-period growth-25 → 23
Latest period growth-50 → 11
Sustained trend-0.2 → 43
Acceleration28.1 → 80
Monetization
Stated willingness to pay5 → 5
Existing paid products2 → 30
Pricing complaints0 → 0
Business context0 → 0
Pain
Complaint intensity42.3 → 42
Complaint frequency100 → 100
Negative sentiment-63.3 → 63
Willingness to switch0 → 0
Willingness to pay5 → 5
Urgency5.8 → 6
Repeat complaints0 → 0
Demand
Mention volume3 → 19
Explicit requests1 → 13
Distinct people3 → 21
Questions asked0 → 0
Alternative searches0 → 0
Feature requests0 → 0
Discussion growth200 → 100
Evidence
Evidence volume100 → 57
Source diversity2 → 55
Source credibility71.9 → 72
Extraction confidence32.8 → 33
Duplicate rate0 → 100
Freshness6.3 → 74
Cluster cohesion94 → 94

Questions about this idea

Is Poor Delivery Service Quality a startup idea?
Not directly. These are complaints about a product or service people already use, and the fix belongs first to that provider. The page shows what is frustrating users and how badly — not an open market to start a company in.
How many people have this problem?
100 different people described it independently, in 100 mentions, the earliest from 27 Mar 2024 and the most recent from 02 Nov 2026. The quotes, with dates and links to the originals, are in the Evidence section.
Is this problem getting worse?
Status: steady — no change the counts can show. 3 people raised it in the last 30 days and 1 in the 30 days before; the status compares its share of everything collected from the same source, so collecting more or less cannot create a trend.

Adjacent opportunities

Nearest neighbours by embedding similarity

Have you run into this?

Written by readers, except comments marked Team, which are ours. Not part of the evidence above and not counted in any score.

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  • Opportunity MarketTeam

    J&T Express thường xuyên bị mất hàng và không ai chịu trách nhiệm, khiến nhiều người bức xúc. Đã có 97 người gặp phải vấn đề này và cảm thấy không hài lòng với cách xử lý của công ty. Mọi người đã từng liên hệ hỗ trợ khách hàng của J&T Express chưa, và họ có đưa ra giải pháp gì không?