GHTK: Slow Delivery and Lack of Customer Support
Logistics apps are facing significant issues with slow delivery times and poor customer service, leading to frustration among users. Customers are often left without support and experience delays that exceed a week, which negatively impacts their overall satisfaction.
14 different people have complained about this since 21 Mar 2026, most recently on 20 Oct 2026. 1 of them in the last 30 days.
- “Tệ vô cùng , lấy hàng thì delay liên tục , lấy xong hẹn giao thì 5 ngày mà còn ở kho quài , liên lạc qua chăm sóc khách hàng giục giao thì k ai phản hồi , gọi số tổng đài thì k nhân viên nào rảnh”
- “GHTK — Thời gian giao hàng rất chậm, bị delay so với hẹn giao hàng nhiều ngày sau.”
14 people in 14 posts across 2 sources · 1 in the last 30 days, 4 in the 30 before
The pain
shares of 14 peopleWhat goes wrong, and for whom
- Who
- 14 people using GHTK
- What goes wrong
- Orders take too long to deliver14 people · 100%
- Couriers delay or skip package pickup7 people · 50%
- Cannot contact customer support or agent hotline3 people · 21%
- Excessive shipping, fuel, or hidden fees2 people · 14%
- Since
- 21 Mar 2026 → 20 Oct 2026
Is this a startup idea?
Not directly. These are complaints about a product or service people already use — the fix belongs first to that provider.
- Complaints are about
- GHTK
- Looking for something else
- 7% want an alternative · 7% ask the provider for a feature
- What the numbers say
- Almost nobody is looking for a different product — people want this provider to fix it, not a new option.
The pain — what people say
Their asks, who is writing, and the posts themselves
What people were doing
Every post behind this page, by what its author was doing — and when each one was written
- Complaint1286%
- Looking for an alternative17%
- Request17%
Sources
14 signals · 2 sources
Evidence
Raw public posts behind this opportunity — click through to the original
…giao cho khách . Ngày nào shop cũng giục giao nhưng vẫn trơ trơ ra . Cạch luôn chuyển qua J&T ok hơn
Switching awayGHTK — Giục giao hàng Tệ vô cùng , lấy hàng thì delay liên tục , lấy xong hẹn giao thì 5 ngày mà còn ở kho quài , liên lạc qua chăm sóc khách hàng giục giao thì k ai phản hồi , gọi số tổng đài thì k nhân viên nào rảnh
GHTK — Dịch vụ quá tệ — Phí rất cao giao hàng và làm việc vô cùng chậm khuyên mng ko nên gửi hàng
Strong complaintGHTK điều hành kém, không hợp lý. Giao hàng từ tphcm đến bình dương mà đơn hàng đi 9 ngày chưa tới. Giục giao hàng thì delay giao hàng của khách
GHTK — Thời gian giao hàng rất chậm, bị delay so với hẹn giao hàng nhiều ngày sau Thời gian giao hàng rất chậm, bị delay so với hẹn giao hàng nhiều ngày sau
Market and score
Products already there, how the score moved, and what it is made of
Opportunity history
Every score change is stored as a snapshot — click a sub-score to overlay it
Why did it move?
Score unchanged at 37.4 · 08 Nov 2026, 08:00 → 09:15 UTC
How the score was measured37 measured values behind the seven sub-scores · each shows the value, then the points it earned out of 100Show ↓Hide ↑
Questions about this idea
- Is Slow Delivery and Lack of Customer Support a startup idea?
- Not directly. These are complaints about a product or service people already use, and the fix belongs first to that provider. The page shows what is frustrating users and how badly — not an open market to start a company in.
- How many people have this problem?
- 14 different people described it independently, in 14 mentions, the earliest from 21 Mar 2026 and the most recent from 20 Oct 2026. The quotes, with dates and links to the originals, are in the Evidence section.
- Is this problem getting worse?
- Status: steady — no change the counts can show. 1 people raised it in the last 30 days and 4 in the 30 days before; the status compares its share of everything collected from the same source, so collecting more or less cannot create a trend.
Adjacent opportunities
Nearest neighbours by embedding similarity
Have you run into this?
Written by readers, except comments marked Team, which are ours. Not part of the evidence above and not counted in any score.
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GHTK thường xuyên bị chậm trễ trong việc giao hàng, có khi hàng nằm ở kho cả tuần mà không ai xử lý. Đã có 13 người chia sẻ về việc này, và nhiều người còn phải trả phí cao mà không nhận được hỗ trợ từ dịch vụ khách hàng. Mọi người thường gặp vấn đề này ở bước nào nhất, khi lấy hàng hay khi giao hàng?