Slow Delivery and Lack of Customer Support
Logistics apps are facing significant issues with slow delivery times and poor customer service, leading to frustration among users. Customers are often left without support and experience delays that exceed a week, which negatively impacts their overall satisfaction.
8 people in 8 posts across 2 sources · demand low, pain low, competition low
The pain
shares of 8 quoted postsWhat goes wrong, and for whom
- Who
- 8 people using GHTK
- What goes wrong
- Not classified into a failure type — read the posts below.
- How bad
- 75% of posts are complaints · pain score low (29/100)
- Since
- 25 Aug 2026 → 22 Sept 2026
Is this a startup idea?
Not directly. These are complaints about a product or service people already use — the fix belongs first to that provider.
- Complaints are about
- GHTK
- Looking for something else
- 13% want an alternative · 13% ask the provider for a feature
- What the numbers say
- Almost nobody is looking for a different product — people want this provider to fix it, not a new option.
The pain — what people say
Their asks, who is writing, and the posts themselves
What people were doing
Every post behind this page, by what its author was doing — and when each one was written
- Complaint675%
- Looking for an alternative113%
- Request113%
Sources
8 signals · 2 sources
Evidence
Raw public posts behind this opportunity — click through to the original
…giao cho khách . Ngày nào shop cũng giục giao nhưng vẫn trơ trơ ra . Cạch luôn chuyển qua J&T ok hơn
Switching awayGHTK — Dịch vụ quá tệ — Phí rất cao giao hàng và làm việc vô cùng chậm khuyên mng ko nên gửi hàng
Strong complaintGHTK điều hành kém, không hợp lý. Giao hàng từ tphcm đến bình dương mà đơn hàng đi 9 ngày chưa tới. Giục giao hàng thì delay giao hàng của khách
GHTK — thời gian giao hàng lâu giao rất lâu, delay k qua lấy 1 tuần lễ, điện k ai giải quyết dc, yếu kém
…TK — Lấy hàng và giao hàng Thường xuyên delay lấy hàng và giao hàng. Không có họi cho khách mà đổ lại lại cho khách
Market and score
Products already there, how the score moved, and what it is made of
Opportunity history
Every score change is stored as a snapshot — click a sub-score to overlay it
Why did it move?
Score 50.2 → 45.6 · 24 Sept 2026, 05:00 → 06:15 UTC
How the score was measured36 measured values behind the seven sub-scores · each shows the value, then the points it earned out of 100Show ↓Hide ↑
Questions about this idea
- Is Slow Delivery and Lack of Customer Support a startup idea?
- Not directly. These are complaints about a product or service people already use, and the fix belongs first to that provider. The page shows what is frustrating users and how badly — not an open market to start a company in.
- How many people have this problem?
- 8 different people described it independently, in 8 mentions, the earliest from 25 Aug 2026 and the most recent from 22 Sept 2026. The quotes, with dates and links to the originals, are in the Evidence section.
- Is this problem getting worse?
- Current status: emerging — newly appearing in the evidence. Momentum is 81/100, measured as how often it is mentioned recently compared with before.
Adjacent opportunities
Nearest neighbours by embedding similarity
Discussion
Written by readers. Not part of the evidence above and not counted in any score.
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