Payment: Poor and Delayed Customer Support
Customers are experiencing significant frustration due to inadequate and slow customer support services, with limited channels for assistance and unresponsive communication. This has led to unresolved issues, transaction failures, and a general lack of effective problem resolution, resulting in a poor overall user experience.
16 people in 16 posts across 2 sources · demand low, pain moderate, competition low
The pain
shares of 16 quoted postsWhat goes wrong, and for whom
- Who
- 16 people using VNPT Money, Payoo, Shopee Partner VN and ShopeePay
- What goes wrong
- Missing feature25% of posts
- Wastes time6% of posts
- Doesn't work6% of posts
- How bad
- 75% of posts are complaints · pain score moderate (48/100)
- Since
- 24 Feb 2020 → 20 Sept 2026
Is this a startup idea?
Not directly. These are complaints about a product or service people already use — the fix belongs first to that provider.
- Complaints are about
- VNPT Money, Payoo, Shopee Partner VN and ShopeePay
- Looking for something else
- 13% want an alternative · 13% ask the provider for a feature
- What the numbers say
- Almost nobody is looking for a different product — people want this provider to fix it, not a new option.
The pain — what people say
Their asks, who is writing, and the posts themselves
People are asking for
In their own words — asks pulled from the evidence, most-repeated first
“Mỗi việc t mất sđt cũ muốn đổi sang số mới mà gửi mail hỗ trợ 2 ngày vẫn chưa xong”
“Nhắn lên Fanpage thì bảo không hỗ trợ được.”
“Ứng dụng tệ, hình ảnh món đầy đủ 100% mà báo 0% rớt yêu thích, dàn saler thì không hổ trợ, cắt luôn đường dây nóng.”
What people were doing
Every post behind this page, by what its author was doing — and when each one was written
- Complaint1275%
- Looking for an alternative213%
- Request213%
Sources
16 signals · 2 sources
Evidence
Raw public posts behind this opportunity — click through to the original. 2 posts were held back as off-topic; all 16 still count toward the score.
VNPT Money — Dịch vụ khách hàng Dịch vụ CSKH quá tệ, nhờ hỗ trợ cập nhật thông tin từ cmnd sang cccd mà hỗ trợ quá chậm, nhắn tin cho tổng đài ko trả lời, rep qua loa cho có. Chuyển qua viettel pay mọi thứ ổn hơn mn ạ. Kbg dùng lại cái này!
Strong complaintSwitching awayShopeePay quá tệ chuyển tiền không vào tài khoản , đã liên hệ với bên chăm sóc khách hàng nhưng không được hoàn tiền , yêu cầu chiết xuất háo đơn này nọ nhưng không giải quyết vấn đề mà vòng vo rất khó chịu , nên xem lại cách làm biệc
Strong complaintFrustratedVNPAY Merchant — Thời Buổi 4.0 nhưng Làm Việc như 1.0 hỗ trở rất chậm, thường xuyên lỗi, khoá công nợ, tạo thêm nhiều rắc rối cho Người Dùng, Kênh Bán Hàng, rất Mất Thời Gian, Nhân Viên Hỗ Trợ cực kì kém gần như KO HỖ TRỢ ĐƯỢC GÌ
Wastes timeMissing featureShopee Partner VN Ứng dụng tệ, hình ảnh món đầy đủ 100% mà báo 0% rớt yêu thích, dàn saler thì không hổ trợ, cắt luôn đường dây nóng. Không cải thiện toàn thục lùi. Có đơn hàng không báo, shipper lại kêu chậm đơn. đơn không báo ai biết mà làm. Trainning cho shipper tệ, quy trình không chuẩn.
Missing featureVNPT Money — Đánh giá Cực kì thất vọng về dịch vụ, tôi mua gói cước xem phim sau đó thanh toán đầy đủ qua qr, báo giao dịch thất bại nhưng vẫn trừ tiền, đến nay tiền vẫn chưa hoàn đã 6 ngày rôi, dịch vụ phản hồi chăm sóc khách hàng cực tệ, phản hồi chậm qua loa. Xứng đáng app tệ, dịch vụ tệ
Problem clusters
Distinct problems aggregated into this opportunity
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Market and score
Products already there, how the score moved, and what it is made of
Opportunity history
Every score change is stored as a snapshot — click a sub-score to overlay it
Why did it move?
Score 45.9 → 49.6 · 23 Sept 2026, 15:00 → 16:15 UTC
How the score was measured36 measured values behind the seven sub-scores · each shows the value, then the points it earned out of 100Show ↓Hide ↑
Questions about this idea
- Is Payment: Poor and Delayed Customer Support a startup idea?
- Not directly. These are complaints about a product or service people already use, and the fix belongs first to that provider. The page shows what is frustrating users and how badly — not an open market to start a company in.
- How many people have this problem?
- 16 different people described it independently, in 16 mentions, the earliest from 24 Feb 2020 and the most recent from 20 Sept 2026. The quotes, with dates and links to the originals, are in the Evidence section.
- Is this problem getting worse?
- Current status: rising — mentioned more often than before. Momentum is 69/100, measured as how often it is mentioned recently compared with before.
Written up in
Reports covering this opportunity
Adjacent opportunities
Nearest neighbours by embedding similarity
Discussion
Written by readers. Not part of the evidence above and not counted in any score.
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