Other: what users complain about
Each page is a problem many people hit with a product they already use — a pain point, not a startup idea on its own. Ranked by score; pages that are ideas carry their own label.
Security & access: Frustrating login and authentication experiences
Users are experiencing significant frustration and dissatisfaction with the Microsoft Authenticator app due to its poor functionality and user experience. Many report being unable to access their accounts after restoring from a backup, leading to a frustrating cycle of login issues.
UPSShipping & delivery: Unable to change delivery options or upgrade service
Users are experiencing significant frustrations with the shipping and delivery services, particularly related to the inability to change delivery options and app functionality issues. These problems are compounded by poor service quality, including delays and inadequate information for accessing delivery locations.
Payroll & HR: Login and authentication failures in apps
Users are experiencing significant frustration with the login and authentication process of the payroll and HR app, often facing repeated failures and the need to reset passwords. This leads to inconvenience and a lack of access to essential features, impacting overall user satisfaction.
UPSShipping & delivery: Horrible customer service and support experiences
Customers are experiencing significant dissatisfaction with the quality of customer service provided by shipping and delivery companies. Many express frustration with automated systems that fail to address their issues effectively.
Payroll & HR: Booking and scheduling features are outdated and confusing
Scheduling programs are outdated and confusing, leading to significant user frustration. Additionally, issues such as poor performance, lack of timely notifications, and bugs contribute to a negative experience that can impact employee management.
Spark Mail: AI Email AssistantFrustration with Email Client Features
Users are experiencing frustration with Spark due to its increasing complexity and intrusive AI features, which detract from the core functionality of email management. This dissatisfaction has led some users to seek alternative email clients that offer a more streamlined and reliable experience.
Payroll & HR: Can't clock in and out properly
Users are frustrated with the app's poor performance, including slow loading times and frequent glitches that hinder their ability to clock in and out effectively. This leads to significant issues with attendance tracking and overall dissatisfaction with the payroll system.
CleansterPro: For Pro CleanersCleansterPro Trust Issues
CleansterPro is perceived as a scam by users, leading to significant frustration and dissatisfaction. Many users describe their experiences with CleansterPro as horrible and express strong negative sentiments towards the platform.
NordPass: Password ManagerAutofill Issues with Password Management Apps
Users are experiencing significant issues with the autofill functionality of the NordPass app, leading to frequent manual password lookups and copy-pasting. Additionally, there is a lack of accessible customer support to resolve these problems effectively.
StyleSeat - Salon AppointmentsBooking & appointments: Lack of customer support for appointment issues
Customers are experiencing significant frustration due to inadequate customer support when facing issues with the booking app. This lack of effective communication and assistance is leading to dissatisfaction with the service and a perceived lack of value in their subscriptions.
X-VPN: VPN Fast & SecureUnreliable VPN connection dropping frequently
Users experience unreliable service due to constant, frequent disconnections occurring every few minutes, combined with excessive advertisements. This persistent instability prevents the application from functioning properly and frustrates users attempting to maintain a connection.
UPSShipping & delivery: Login & authentication failures across multiple services
Users are experiencing significant difficulties with logging in and authenticating their accounts across various shipping and delivery platforms. Common issues include being unable to sign in, problems with password recovery, and consistently malfunctioning login systems.
Accounting & invoicing: Invoicing and tax features are frustratingly inadequate
Users are experiencing significant frustration with invoicing and payment systems due to incorrect categorization, unexpected fees, and limitations on features that were once straightforward. This has led to feelings of disappointment and aggravation, as the tools intended to simplify invoicing are now perceived as cumbersome and unreliable.
Accounting & invoicing: Horrible customer service across multiple platforms
Customers consistently report experiencing poor customer service across various accounting and invoicing platforms. This dissatisfaction is compounded by rising subscription costs and issues with service accessibility.
Accounting & invoicing: Too expensive pricing and plans for invoicing apps
Many users find the pricing of invoicing apps to be excessively high, especially when their invoicing needs are minimal. This has led to dissatisfaction and a consideration of switching to alternative solutions due to repeated price increases and limited features.
Payroll & HR: Confusing and hard to use onboarding experience
Users find the payroll and HR app frustratingly difficult to navigate, citing issues such as glitches, confusing interfaces, and slow performance. Many report that essential functions, like tracking hours and submitting time off, have become unnecessarily complicated since the switch to UKG Pro.
Record it! :: Screen RecorderUnreliable screen recording and frequent app crashes
Users frequently experience critical technical failures during the recording process, including unexpected app crashes, recording interruptions, and persistent errors that prevent files from saving correctly. These performance issues are compounded by specific functional glitches, such as distorted screen displays, missing audio, and orientation errors, which render the application unreliable for consistent use.
LastPass Password ManagerUser-friendly password management solution
Users find the platform extremely hard to use and not intuitive, leading to frustration and wasted time. This complexity results in a lack of effective support options, making it difficult for users to resolve issues when they arise.
Security & access: Confusing onboarding and hard to use
Users find the onboarding and usability of the security and access products to be confusing and overly complicated. This confusion leads to frustration and dissatisfaction, as many struggle to navigate the features and processes effectively.
Payroll & HR: Lack of effective customer support across platforms
Customers are experiencing significant issues with the app's functionality and customer support, leading to frustration and inability to access their accounts. Many users report ineffective assistance from customer support, which fails to resolve their problems or provide satisfactory solutions.
Security & access: Lack of customer support when locked out
Customers face significant challenges with inadequate and unresponsive customer support, particularly when dealing with account access issues. This leads to frustration and prolonged difficulties in resolving problems, as users struggle to find effective assistance.
SlackTeam chat: Confusing onboarding and usability experience
The problem is that users find team chat platforms like Slack and Microsoft Teams to be confusing and complicated, leading to a frustrating onboarding experience. The inconsistent user interfaces and unclear structures contribute to a lack of usability, making it difficult for users to navigate and effectively utilize these tools.
Rollo - Print Labels & ShipPrinter connection and reliability issues
Users are experiencing significant frustration with a printer that frequently malfunctions and fails to meet the needs of small businesses that rely on pre-orders. This issue is compounded by inadequate support and misleading product descriptions, leading to inefficiencies and operational disruptions.
Microsoft AuthenticatorMicrosoft Authenticator User Frustrations
Users find Microsoft Authenticator overly complicated and frustrating, leading to feelings of annoyance and overwhelm. The app's confusing and tedious interface creates a nightmare experience for those trying to navigate it.
Website builders: Login and authentication issues across platforms
Users are experiencing significant frustration with login and authentication issues across various website builder platforms. These problems include frequent re-logins, technical failures, and unreliable access methods, preventing users from accessing their websites effectively.
HelpDesk HostHelp desk & support: Customer support scams and fraud alerts
There is a pervasive issue with scams being associated with help desk and customer support services. Numerous reports indicate that individuals are being misled and defrauded by scammers posing as legitimate customer service representatives.
Team chat: Endless login loop and verification errors
Users are experiencing persistent login and authentication issues, including error messages and endless loops that prevent access to the app. These problems render the app ineffective, particularly when users need it for urgent tasks.
Mailing Label DesignerFrustration with Mailing Label Design Apps
Users are frustrated with the Mailing Label Designer due to its limitations and lack of clear instructions, leading to a perception that it is a waste of time and money. The presence of watermarks in the free version and the requirement to upgrade for basic functionality further exacerbate this issue.
Accounting & invoicing: Login and authentication issues across multiple apps
Users are experiencing significant difficulties with logging into and accessing the accounting and invoicing app, often facing issues such as being locked out, slow performance, and broken login features. These problems hinder their ability to effectively use the app for their business needs, leading to frustration and a lack of reliability.
StyleSeat - Salon AppointmentsBooking & appointments: Booking and scheduling issues across multiple platforms
Customers face issues with unexpected charges and a lack of pricing transparency when booking appointments, leading to frustration and dissatisfaction. Additionally, technical problems with booking systems hinder the scheduling process, causing missed opportunities for both service providers and clients.
StyleSeat - Salon AppointmentsFrustration with StyleSeat for Stylists
Users experience significant frustration with StyleSeat due to its slow messaging system, which leads to poor response times. Additionally, stylists find the platform ineffective for acquiring new clients and promoting their businesses.
Stripe DashboardPOS & payments: Lack of customer support and terrible service
Customer support is consistently described as inadequate, with long wait times and difficulty reaching live agents. Users express frustration with the overall quality of service, indicating a need for improvement in customer support systems.
TurboTax: File Your Tax ReturnAccounting & invoicing: Refund issues with payments
Users are facing challenges with payment processing and refund policies, leading to dissatisfaction and financial loss. Many report being charged full fees despite issues with service or refunds, creating frustration and a lack of trust in the platforms.
Team chat: Notification issues across multiple devices
Users are experiencing significant issues with notifications and overall app responsiveness, leading to frustration and dissatisfaction. Problems include unreliable notifications, difficulty viewing past conversations, and a poor notification process across devices.
Wix - Website BuilderWebsite builders: Lack of responsive customer support across platforms
Customer support for website builders is consistently reported as inadequate, with users experiencing difficulty in reaching representatives and receiving unhelpful responses. Many customers express frustration over the lack of accessible communication options and the challenges faced when trying to resolve issues.
Notes & documents: Too expensive and locked behind a paywall
Users are facing issues with high costs associated with accessing features and content in various scanning applications. Many report that essential functionalities and previously purchased items are now locked behind paywalls, making it difficult to access their notes and documents without upgrading to premium plans.
Workiz Field Service SoftwareField service: Customer support is terrible and unresponsive
Customer support is consistently reported as inadequate, with users experiencing long wait times and unhelpful responses. Complaints highlight rudeness, unprofessionalism, and difficulties in resolving issues, leading to significant frustration among customers.
Record it! :: Screen RecorderEndless Ads in Free Version
Users of the free version of the screen recorder experience persistent and intrusive ads that do not cease. This leads to frustration, as the ads fully take over the user experience and can be buggy.
Agoda: Cheap Flights & HotelsBooking rejections and delayed cancellation refunds
Agoda customers frequently face significant financial and logistical distress when the platform fails to honor bookings. This includes instances where payments are processed, but rooms are either unavailable or downgraded upon arrival. These issues are exacerbated by opaque fee structures, ineffective customer support that fails to resolve disputes, and lengthy delays in processing refunds for cancelled or unfulfilled reservations.
Google GeminiLag, crashes, and incorrect information
Users experience intense frustration with AI tools frequently generating incorrect information, exhibiting a lack of consistent opinions, and misunderstanding prompts or inventing details. Additionally, they encounter persistent technical glitches and display errors, especially after paying for professional subscriptions or experiencing unwanted automatic updates.
Character AI: Chat, Talk, TextConstant ads pop up while chatting
Users are overwhelmed by constant, immersion-breaking advertisements and high costs that make the platform frustrating and expensive to use. Additionally, intrusive app mechanics like typing vibrations prevent discreet usage, causing users to get caught and further alienating them from the service.
UKG ProUKG Pro Face ID authentication failures
Users are experiencing persistent, frustrating failures with the UKG Pro app's Face ID authentication, which frequently requires them to reboot their devices or authenticate multiple times daily. This ongoing technical instability renders the app unreliable and difficult to use for employees attempting to sign in.
ADP Mobile SolutionsPayroll & HR: Terrible user friendly layout and glitchy interface
Users consistently report frustration with the poor design, unintuitive layout, and overall lack of user-friendliness across these payroll and HR platforms. Additionally, the mobile experience is hindered by technical glitches, such as broken scrolling, and a lack of requested features like dark mode and functional widgets.
1Password: Password ManagerSecurity & access: Too expensive and ridiculous price increase on premium tier
Users are abandoning password management software because recent price increases have made paid tiers too expensive relative to the value offered. Additionally, they are encountering unreliability issues on desktop and Android interfaces, while free built-in alternatives with strong privacy policies are readily available on operating systems like iOS and macOS.
X-VPN: VPN Fast & SecureUnreliable VPN Connections
Users are experiencing frequent disconnections with the VPN, often connecting for only a brief moment before losing the connection. Many reviews express frustration over the poor performance and reliability of the service.
Security & access: Awful interface with lack of dark mode support
Users are frustrated with the poor interface and lack of essential features in the security and access tools, particularly highlighting issues like the absence of dark mode and difficulties in transferring data. These problems lead to a negative user experience, especially on mobile devices, causing dissatisfaction among existing customers.
SlackSlack Really Frustrating Poor Worst
I really cannot understand how a piece of software can be so cumbersome and unproductive. Worst messaging app I have the displeasure of using
Notability: AI Notes & PlannerFrustrated users demanding reliable note-taking app performance
Long-term users are experiencing intense frustration and broken functionality, including being locked out of exporting years of class notes following recent updates. Basic features no longer work properly, forcing daily users to struggle with an app they previously relied on for years.
UPSShipping & delivery: Confusing app and confusing options to use
Users frequently experience frustration and confusion when navigating the UPS application's interface and available service options. This lack of clarity extends to the data presented within the app, making it difficult for customers to understand or utilize the platform effectively.
Spark Mail: AI Email AssistantConfusing New Layout Update
The recent update to the app's layout has led to widespread confusion and dissatisfaction among users. Many express frustration with the new user interface, describing it as terrible and unnecessary.
RentRedi: Landlord & Rent AppRent payment processing issues and scams
Users are experiencing significant issues with the RentRedi app, including poor functionality and customer service. Many have reported receiving misleading communications, such as scam emails regarding rent payments, which further exacerbates their frustration.
Notability: AI Notes & PlannerNotes & documents: No manual sync and data becomes completely unusable
Notes and documents fail to synchronize reliably across different devices and platforms, resulting in data loss, inaccessible files, and forced reliance on cumbersome manual workarounds. Furthermore, users experience frustrating limitations and glitches with built-in sync features, such as restrictive usage caps and an inability to revert to stable backup systems.
Notability: AI Notes & PlannerDeleted notes and folders and AI bot customer support
Notability: AI Notes & Planner — Lost 2 years of notes after app pushed me to use its own backup feature (Notability Cloud). The notability tech support was utterly useless through countless mostly ignored emails and nearly impossible to get into touch with.
Fixing missing Vietnamese language support on devices
Users are unable to locate or access the Vietnamese language option on their Apple devices. Additionally, they are experiencing difficulties with setting up and using Siri in Vietnamese.
Looking for Better Alternatives to Zalo
Users are expressing dissatisfaction with Zalo due to concerns about security and the influence of Chinese ownership, prompting them to consider alternative messaging apps like WhatsApp and Viber for both personal and professional communication. There is a growing sentiment to abandon Zalo in favor of other platforms that are perceived as safer and more reliable.
SAP ConcurExpenses & receipts: Failure to export reports for tax records
Users are facing difficulties in exporting expense reports for tax records, leading to the need for manual log creation. Additionally, the automated camera function complicates the process, and the web version's limitations render the tool ineffective for reporting purposes.
Microsoft AuthenticatorFrustrating Microsoft Account Authentication Issues
Users face significant frustration and inconvenience with Microsoft account security measures, particularly due to the reliance on mobile authenticator apps for logging in. This reliance leads to confusion and inefficiency, especially when notifications fail or access to the phone is restricted.
Chatbot AI Assistant - GenieAI assistants: Refund requests ignored and automatic charges applied
Users are experiencing significant issues with obtaining refunds for AI assistant apps, often facing automated responses and unfulfilled requests. Additionally, there are frustrations regarding the lack of promised features, such as language options, and unexpected charges without proper trial periods.
SAP ConcurExpenses & receipts: Login and authentication failures across multiple apps
Users are experiencing significant challenges with login and authentication processes, including failures and inconsistencies that hinder their ability to access the app effectively. Additionally, issues with uploading receipts and app performance further complicate the user experience, leading to frustration and inefficiency in managing expenses.
Motive DriverFleet & trucking: Worst customer support experiences in fleet services
Customers are experiencing significant dissatisfaction due to consistently poor customer service and support from the company. This includes issues such as unresponsive assistance, fraudulent transactions, and barriers to accessing real human help, leading to a frustrating overall experience.
The rest of this category
Ranked by Opportunity Score, thinly evidenced pages last
- 61Missing audio recordings and file errors25.4
- 62Social media scheduling: Unable to sign in or login to account24.7
- 63Website Builder Scams and Frustrations27.4
- 64Social media scheduling: Bad customer support across multiple platforms24.5
- 65Premium Design and Foldable Display Experience25.1
- 66GroupMe Functionality Issues22.7
- 67Accounting & invoicing: Updates cause confusion and app crashes22.5
- 68Influencing Customer Psychology25.0
- 69POS & payments: Charged handling fees when refunding money to customers32.2
- 70Personal finance tools: Confusing onboarding and usability experience22.4
- 71Creator tools: Refund issues with payments25.1
- 72POS & payments: Frustrating Login and Authentication Issues21.4
- 73Email spam filtering issues23.0
- 74Course platforms: Refund issues and unauthorized charges24.9
- 75Frustration with Canva for Video Graphics26.9
- 76Poor user experience in GroupMe22.1
- 77Optimizing Paid Search for Lead Generation23.9
- 78Website builders: Refund issues and failed payment processing24.8
- 79More Prominent Pie/Crust Notes in Fragrances24.1
- 80Bloated redirect plugins with broken import features25.0
- 81AI Hardware Obsolescence Concerns20.4
- 82Frustration with Hover Measurement Service18.4
- 83Control over software updates22.8
- 84Security & access: Poor integration with autofill and connected apps25.3
- 85Mobile App Loading and Crashing Issues26.8
- 86Need for Better Channel Organization in Discord27.1
- 87Notes & documents: Cannot log in and all previous notes have disappeared28.6
- 88Unable to reach customer support22.8
- 89Paywall limits account to a single device24.6
- 90Intrusive WordPress plugin ads and poor support22.9
- 91E-commerce sellers: Login and authentication failures across multiple platforms28.0
- 92Laptop performance over weight and thinness21.9
Other categories
Every tracked market
Top score in this category: 45.9.