Shipping & delivery: Horrible customer service and support experiences
Customers are experiencing significant dissatisfaction with the quality of customer service provided by shipping and delivery companies. Many express frustration with automated systems that fail to address their issues effectively.
4 people in 4 posts across 1 source · demand low, pain moderate, competition low
The pain
shares of 4 quoted postsWhat goes wrong, and for whom
- Who
- 4 people using Drive and Shop with Shipt and UPS
- What goes wrong
- Not classified into a failure type — read the posts below.
- How bad
- 100% of posts are complaints · pain score moderate (46/100)
- Since
- 12 Aug 2026 → 18 Sept 2026
Is this a startup idea?
Not directly. These are complaints about a product or service people already use — the fix belongs first to that provider.
- Complaints are about
- Drive and Shop with Shipt and UPS
- Looking for something else
- 0% want an alternative · 0% ask the provider for a feature
- What the numbers say
- Almost nobody is looking for a different product — people want this provider to fix it, not a new option.
The pain — what people say
Their asks, who is writing, and the posts themselves
What people were doing
Every post behind this page, by what its author was doing — and when each one was written
- Complaint4100%
Sources
4 signals · 1 sources
Evidence
Raw public posts behind this opportunity — click through to the original
…ipped a replacement, because UPS shoes the original out for delivery. Customer service was horrible, the AI automated loop is infuriating and of no help. I guess they should stop asking us, “What can brown do for you?”
Strong complaintFrustrated…ed up being told I can only wait until Monday to receive the package. I am so disappointed with the customer service. While on the phone with an agent I was rudely hanged up on. Delivery time frame is a lie being told they will deliver between 8 and 12 only to be super late and told I was not there to receive.
…nt still got deactivated. Let me tell you something about this place. Their customer service is horrible. There is no forgiveness. If you’re late, they put all the pressure on you even if a customer takes forever to answer about a replacement. What a horrible establishment why would you deactivate someone’s account a…
Strong complaint…been late; example: traffic, construction, pin not matching address. Shipt does not and has the worst customer support/service. Do not expect to talk to anyone after deactivation and expect low quality help while delivering. Orders can and will cancel on you too. I am still waiting to receive my pay from last week.
Problem clusters
Distinct problems aggregated into this opportunity
Market and score
Products already there, how the score moved, and what it is made of
Existing solutions
Products people named in the evidence · high competition does not automatically mean a bad market
Opportunity history
Every score change is stored as a snapshot — click a sub-score to overlay it
Why did it move?
Score unchanged at 48.1 · 23 Sept 2026, 20:00 → 21:15 UTC
How the score was measured39 measured values behind the seven sub-scores · each shows the value, then the points it earned out of 100Show ↓Hide ↑
Questions about this idea
- Is Shipping & delivery: Horrible customer service and support experiences a startup idea?
- Not directly. These are complaints about a product or service people already use, and the fix belongs first to that provider. The page shows what is frustrating users and how badly — not an open market to start a company in.
- How many people have this problem?
- 4 different people described it independently, in 4 mentions, the earliest from 12 Aug 2026 and the most recent from 18 Sept 2026. The quotes, with dates and links to the originals, are in the Evidence section.
- Is this problem getting worse?
- Current status: emerging — newly appearing in the evidence. Momentum is 80/100, measured as how often it is mentioned recently compared with before.
Adjacent opportunities
Nearest neighbours by embedding similarity
Discussion
Written by readers. Not part of the evidence above and not counted in any score.
No comments yet
If you have run into this problem, what did you try?