UPS: Shipping & delivery: Horrible customer service and support experiences
Customers are experiencing significant dissatisfaction with the quality of customer service provided by shipping and delivery companies. Many express frustration with automated systems that fail to address their issues effectively.
26 different people have complained about this since 04 Oct 2025, most recently on 27 Oct 2026. 9 of them in the last 30 days.
- “Customer service was horrible, the AI automated loop is infuriating and of no help.”
- “Been working for shipt for a few months now no late orders no bad reviews and my account was deactivated with no warnings tried to appeal and it was denied customer service is useless when it comes to figuring out an…”
- “What makes this experience even more frustrating is that I have spent the last three days speaking with around 20 different customer service representatives, and almost every person has given me a different explanation.”
26 people in 26 posts across 2 sources · 9 in the last 30 days, 7 in the 30 before
The pain
shares of 26 peopleWhat goes wrong, and for whom
- Who
- 26 people using UPS, Drive and Shop with Shipt, Veho Driver and Rollo - Print Labels & Ship
- What goes wrong
- Drive and Shop with Shipt: Account deactivated without warning or explanation4 people · 15%
- Drive and Shop with Shipt: Support agents are unhelpful or unreachable3 people · 12%
- Veho Driver: Support is unreachable or unresponsive2 people · 8%
- UPS: Support bot loops without connecting to agent2 people · 8%
- Since
- 04 Oct 2025 → 27 Oct 2026
Is this a startup idea?
Not directly. These are complaints about a product or service people already use — the fix belongs first to that provider.
- Complaints are about
- UPS, Drive and Shop with Shipt, Veho Driver and Rollo - Print Labels & Ship
- Looking for something else
- 4% want an alternative · 0% ask the provider for a feature
- What the numbers say
- Almost nobody is looking for a different product — people want this provider to fix it, not a new option.
The pain — what people say
Their asks, who is writing, and the posts themselves
People are asking for
In their own words — asks pulled from the evidence, most-repeated first
“Saying my package to be delivered between 9:30am and 1:30pm and it’s 6:02pm now and still no package and no new updates - unreasonable customer service”
What people were doing
Every post behind this page, by what its author was doing — and when each one was written
- Complaint2596%
- Looking for an alternative14%
Sources
26 signals · 2 sources
Evidence
Raw public posts behind this opportunity — click through to the original. 2 posts were held back as off-topic; all 26 still count toward the score.
…ipped a replacement, because UPS shoes the original out for delivery. Customer service was horrible, the AI automated loop is infuriating and of no help. I guess they should stop asking us, “What can brown do for you?”
Strong complaintFrustratedDrive and Shop with Shipt — Bad customer service Been working for shipt for a few months now no late orders no bad reviews and my account was deactivated with no warnings tried to appeal and it was denied customer service is useless when it comes to figuring out an issue! And to say you violated the agreement and not…
Strong complaint…g the correct address, UPS now claims that the address is incorrect. What makes this experience even more frustrating is that I have spent the last three days speaking with around 20 different customer service representatives, and almost every person has given me a different explanation. There is no consistent…
Frustrated…pset customer I don’t know what’s going on with this company lately. I switched from the wired printer to wireless because I was very happy with the product, but since then I’ve had nothing be issues with this printer and with customer service trying to fix issues.
Switching away…ssword/username even though it works for the app. Then locks you out. Customer service is impossible to understand, and condescending when am able to. Signed up for premium membership, and was still charged an additional $12 to change delivery date. Unacceptable on every level.
Market and score
Products already there, how the score moved, and what it is made of
Existing solutions
Products people named in the evidence · high competition does not automatically mean a bad market
Opportunity history
Every score change is stored as a snapshot — click a sub-score to overlay it
Why did it move?
Score unchanged at 47.4 · 08 Nov 2026, 08:00 → 09:15 UTC
How the score was measured39 measured values behind the seven sub-scores · each shows the value, then the points it earned out of 100Show ↓Hide ↑
Questions about this idea
- Is Shipping & delivery: Horrible customer service and support experiences a startup idea?
- Not directly. These are complaints about a product or service people already use, and the fix belongs first to that provider. The page shows what is frustrating users and how badly — not an open market to start a company in.
- How many people have this problem?
- 26 different people described it independently, in 26 mentions, the earliest from 04 Oct 2025 and the most recent from 27 Oct 2026. The quotes, with dates and links to the originals, are in the Evidence section.
- Is this problem getting worse?
- Status: steady — no change the counts can show. 9 people raised it in the last 30 days and 7 in the 30 days before; the status compares its share of everything collected from the same source, so collecting more or less cannot create a trend.
Adjacent opportunities
Nearest neighbours by embedding similarity
Have you run into this?
Written by readers, except comments marked Team, which are ours. Not part of the evidence above and not counted in any score.
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UPS seems to have a recurring issue with packages being loaded onto trucks but never reaching their destination, as mentioned by 10 different people. This is causing a lot of frustration, especially when customer service can't provide clear answers. If you switched to another delivery service, did it handle your deliveries more reliably?