QuickBooks GoPayment POS: Unable to reach customer support
Users face extreme frustration with the QuickBooks GoPayment POS app and its terrible customer service, including discovering after hours of communication that the software is no longer supported. Furthermore, the application refuses to open transaction details, which renders the service useless for QuickBooks.
6 different people have complained about this since 14 Jun 2014, most recently on 02 Sept 2026.
No new posts for 63 days. This may have been fixed, or people stopped writing about it — the evidence below is from before 02 Sept 2026.
- “Talked to QuickBooks people for multiple hours just to find out that it no longer supports this app, frustrating is an understatement!!!”
- “QuickBooks GoPayment POS — So frustrated.”
- “QuickBooks GoPayment POS — Worst App & Service.”
6 people in 6 posts across 1 source · 0 in the last 30 days, 0 in the 30 before
The pain
shares of 6 peopleWhat goes wrong, and for whom
- Who
- 6 people using QuickBooks GoPayment POS
- What goes wrong
- Unable to reach effective customer support6 people · 100%
- Since
- 14 Jun 2014 → 02 Sept 2026
Is this a startup idea?
Not directly. These are complaints about a product or service people already use — the fix belongs first to that provider.
- Complaints are about
- QuickBooks GoPayment POS
- Looking for something else
- 0% want an alternative · 0% ask the provider for a feature
- What the numbers say
- Almost nobody is looking for a different product — people want this provider to fix it, not a new option.
The pain — what people say
Their asks, who is writing, and the posts themselves
What people were doing
Every post behind this page, by what its author was doing — and when each one was written
- Complaint6100%
Sources
6 signals · 1 sources
Evidence
Raw public posts behind this opportunity — click through to the original
…didn’t approve) trying to find any customer service is impossible!!! Talked to QuickBooks people for multiple hours just to find out that it no longer supports this app, frustrating is an understatement!!! However the last woman I talked to at QuickBooks was very helpful….
FrustratedQuickBooks GoPayment POS — So frustrated These guys are on automatic. As long as nothing goes wrong, excellent. It’s been my experience, customer service is a reflection of the company. Can’t get anyone to talk to me. “If" you can find a number to call. When you do talk to someone, the don’t give a crap. I guess when…
FrustratedQuickBooks GoPayment POS — Worst App & Service This APP, Quickbooks itself is honestly a business owner’s worst nightmare! I have had nothing but issues, broken systems, HORRIBLE customer service & hair pulling days just using their services. I don’t understand how they keep getting by! Don’t use this App and don’t…
QuickBooks GoPayment POS — Terrible customer service When the app works as expected its okay. Often there are issues and then woe is you! Terrible support. Long wait times (15 minutes just to start). Then barely competent. Last time they just hung up on me after nearly 30 minutes on the phone. I am trying to find…
QuickBooks GoPayment POS — Quirky Refused to open transaction details which makes it fairly useless for Quickbooks. Customer service for Quickbooks? Worst I have ever encountered in every way.
Market and score
Products already there, how the score moved, and what it is made of
Opportunity history
Every score change is stored as a snapshot — click a sub-score to overlay it
Why did it move?
Score 22.7 → 22.8 · 04 Nov 2026, 00:00 → 01:15 UTC
How the score was measured38 measured values behind the seven sub-scores · each shows the value, then the points it earned out of 100Show ↓Hide ↑
Questions about this idea
- Is Unable to reach customer support a startup idea?
- Not directly. These are complaints about a product or service people already use, and the fix belongs first to that provider. The page shows what is frustrating users and how badly — not an open market to start a company in.
- How many people have this problem?
- 6 different people described it independently, in 6 mentions, the earliest from 14 Jun 2014 and the most recent from 02 Sept 2026. The quotes, with dates and links to the originals, are in the Evidence section.
- Is this problem getting worse?
- Status: quiet — no new posts in the last 60 days. 0 people raised it in the last 30 days and 0 in the 30 days before; the status compares its share of everything collected from the same source, so collecting more or less cannot create a trend.
Adjacent opportunities
Nearest neighbours by embedding similarity
Have you run into this?
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