Notability: Deleted notes and folders and AI bot customer support
Notability: AI Notes & Planner — Lost 2 years of notes after app pushed me to use its own backup feature (Notability Cloud). The notability tech support was utterly useless through countless mostly ignored emails and nearly impossible to get into touch with.
6 different people have complained about this since 23 May 2026, most recently on 29 Oct 2026. 1 of them in the last 30 days.
- “That loyalty makes what I’m about to say even more frustrating.”
- “Countless reviews stating they lost their data.”
- “Notability: AI Notes & Planner — Lost 2 years of notes after app pushed me to use its own backup feature (Notability Cloud).”
6 people in 6 posts across 1 source · 1 in the last 30 days, 2 in the 30 before
The pain
shares of 6 peopleWhat goes wrong, and for whom
- Who
- 6 people using Notability: AI Notes & Planner
- What goes wrong
- Notes and folders automatically deleted5 people · 83%
- Customer support replaced by unhelpful AI bot4 people · 67%
- Notes do not sync across devices2 people · 33%
- Since
- 23 May 2026 → 29 Oct 2026
Is this a startup idea?
Not directly. These are complaints about a product or service people already use — the fix belongs first to that provider.
- Complaints are about
- Notability: AI Notes & Planner
- Looking for something else
- 0% want an alternative · 0% ask the provider for a feature
- What the numbers say
- Almost nobody is looking for a different product — people want this provider to fix it, not a new option.
The pain — what people say
Their asks, who is writing, and the posts themselves
What people were doing
Every post behind this page, by what its author was doing — and when each one was written
- Complaint6100%
Sources
6 signals · 1 sources
Evidence
Raw public posts behind this opportunity — click through to the original
…recommending it to family, friends, and coworkers without hesitation. That loyalty makes what I’m about to say even more frustrating. After migrating to Notability Cloud, everything broke. Notes lost their formatting entirely — PDFs and handwriting are compressed and jumbled together. The app freezes constantly, lags…
Frustrated…bility: AI Notes & Planner — Years of notes gone Don't use this app. Countless reviews stating they lost their data. I did. You will too. Update: iCloud syncing returned my notes but ever since they added their own cloud service reliability has been spotty. I've had to wait to have it redownload my notes twice now.…
Notability: AI Notes & Planner — Lost 2 years of notes after app pushed me to use its own backup feature (Notability Cloud) I lost 75% of 2 years of vet school notes and lecture recordings on 4/29/26 after the app pushed me to enable Notability Cloud — a feature advertised to PREVENT data loss. The recordings are…
…witched back to iCloud sync I lost 45 days worth of important notes. Once again impossible to chat or contact an actual person. No explanation nor Resolution was offered even though I’m on the paid Pro version! So I will be moving to a new platform.
…ved losing all of your old notes and their organizational structure. Huge inconvenience to users with no or very poor disclosure.
Market and score
Products already there, how the score moved, and what it is made of
Opportunity history
Every score change is stored as a snapshot — click a sub-score to overlay it
Why did it move?
Score unchanged at 41.9 · 05 Nov 2026, 00:00 → 01:15 UTC
How the score was measured39 measured values behind the seven sub-scores · each shows the value, then the points it earned out of 100Show ↓Hide ↑
Questions about this idea
- Is Deleted notes and folders and AI bot customer support a startup idea?
- Not directly. These are complaints about a product or service people already use, and the fix belongs first to that provider. The page shows what is frustrating users and how badly — not an open market to start a company in.
- How many people have this problem?
- 6 different people described it independently, in 6 mentions, the earliest from 23 May 2026 and the most recent from 29 Oct 2026. The quotes, with dates and links to the originals, are in the Evidence section.
- Is this problem getting worse?
- Status: steady — no change the counts can show. 1 people raised it in the last 30 days and 2 in the 30 days before; the status compares its share of everything collected from the same source, so collecting more or less cannot create a trend.
Adjacent opportunities
Nearest neighbours by embedding similarity
Have you run into this?
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