UPS: Shipping & delivery: Confusing app and confusing options to use
Users frequently experience frustration and confusion when navigating the UPS application's interface and available service options. This lack of clarity extends to the data presented within the app, making it difficult for customers to understand or utilize the platform effectively.
6 different people have complained about this since 17 May 2023, most recently on 17 Oct 2026. 2 of them in the last 30 days.
- “So confusing to do this I’m completely upset.”
- “I don’t know what happened but now it’s got confusing data.”
6 people in 6 posts across 1 source · 2 in the last 30 days, 0 in the 30 before
The pain
shares of 6 peopleWhat goes wrong, and for whom
- Who
- 6 people using UPS and Shipping Printer
- Since
- 17 May 2023 → 17 Oct 2026
Is this a startup idea?
Not directly. These are complaints about a product or service people already use — the fix belongs first to that provider.
- Complaints are about
- UPS and Shipping Printer
- Looking for something else
- 0% want an alternative · 0% ask the provider for a feature
- What the numbers say
- Almost nobody is looking for a different product — people want this provider to fix it, not a new option.
The pain — what people say
Their asks, who is writing, and the posts themselves
What people were doing
Every post behind this page, by what its author was doing — and when each one was written
- Complaint6100%
Sources
6 signals · 1 sources
Evidence
Raw public posts behind this opportunity — click through to the original. 1 post was held back as off-topic; all 6 still count toward the score.
UPS — Confusing options to me — It seemed very confusing trying to figure out when the package was going to come, and when I redirected to the store, I was trying to figure out could I still get the package or what would happen. And then when I was trying to reach out to somebody all I could get with the chat and I’m…
…facility in past I’d pick it up; they left a ticket. Now have to pay. So confusing to do this I’m completely upset. It’s an important package.
…racking of it since this morning and it said it was out for delivery. I don’t know what happened but now it’s got confusing data. Did the driver get lost? I don’t know. Because I can’t even find a phone number to call you people.
UPS — Confusing App — Very hard to get correct tracking info.
UPS — I’m lost ( not helpful at all) This ap is confusing
Market and score
Products already there, how the score moved, and what it is made of
Opportunity history
Every score change is stored as a snapshot — click a sub-score to overlay it
Why did it move?
Score 33.8 → 33.7 · 07 Nov 2026, 23:00 → 00:15 UTC
How the score was measured38 measured values behind the seven sub-scores · each shows the value, then the points it earned out of 100Show ↓Hide ↑
Questions about this idea
- Is Shipping & delivery: Confusing app and confusing options to use a startup idea?
- Not directly. These are complaints about a product or service people already use, and the fix belongs first to that provider. The page shows what is frustrating users and how badly — not an open market to start a company in.
- How many people have this problem?
- 6 different people described it independently, in 6 mentions, the earliest from 17 May 2023 and the most recent from 17 Oct 2026. The quotes, with dates and links to the originals, are in the Evidence section.
- Is this problem getting worse?
- Status: steady — no change the counts can show. 2 people raised it in the last 30 days and 0 in the 30 days before; the status compares its share of everything collected from the same source, so collecting more or less cannot create a trend.
Adjacent opportunities
Nearest neighbours by embedding similarity
Have you run into this?
Written by readers, except comments marked Team, which are ours. Not part of the evidence above and not counted in any score.
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