Planoly: Social media scheduling: Bad customer support across multiple platforms
There is a significant issue with poor customer service across various social media scheduling platforms. Users consistently report a lack of communication, updates, and overall incompetence in handling their support needs.
6 different people have complained about this since 24 Sept 2019, most recently on 09 Apr 2025.
- “Customer service is AWFUL with zero communication or updates regarding when the bug is expected to be fixed.”
- “Literally some of the worst customer service I have ever received.”
- “Apphi: Social Media Scheduler — Bad customer service.”
6 people in 6 posts across 2 sources · demand low, pain low, competition moderate
The pain
shares of 6 quoted postsWhat goes wrong, and for whom
- Who
- 6 people using Planoly: Social Media Planner, Hootsuite - Social Media Tools and Apphi: Social Media Scheduler
- What goes wrong
- Not classified into a failure type — read the posts below.
- How bad
- 100% of posts are complaints
- Since
- 24 Sept 2019 → 09 Apr 2025
Is this a startup idea?
Not directly. These are complaints about a product or service people already use — the fix belongs first to that provider.
- Complaints are about
- Planoly: Social Media Planner, Hootsuite - Social Media Tools and Apphi: Social Media Scheduler
- Looking for something else
- 0% want an alternative · 0% ask the provider for a feature
- What the numbers say
- Almost nobody is looking for a different product — people want this provider to fix it, not a new option.
The pain — what people say
Their asks, who is writing, and the posts themselves
What people were doing
Every post behind this page, by what its author was doing — and when each one was written
- Complaint6100%
Sources
6 signals · 2 sources
Evidence
Raw public posts behind this opportunity — click through to the original
…over 3 months and this week Instagram auto post is also unavailable. Customer service is AWFUL with zero communication or updates regarding when the bug is expected to be fixed. They told us they had comped 2 months to make up for it, however we were still charged and not refunded. We have today cancelled our…
Strong complaintPlanoly: Social Media Planner — Shocking customer service Literally some of the worst customer service I have ever received. For a company that is trying to take your money, their service is shocking. Having used the app for several years I was stunned when they removed a key feature with no warning or notification…
Hootsuite - Social Media Tools Incompetent customer service. My account was charged but something glitched and all I can access is the free account attributes. Been in an endless email exchange just trying to get access to the services I paid for. Looking to switch to a competitor but can't even get my money back.…
Apphi: Social Media Scheduler — Bad customer service I was on the paid plan last year bery happy with it and recommended to many friends but out of the blue they decided to shut down all of sudden. I already had 50 posts+ captions carefully made scheduled to post and BAM! All the drafts, gone. (And i was also charged…
…ched out to customer support 6 days ago and still haven’t heard back. This company has terrible customer support.
Problem clusters
Distinct problems aggregated into this opportunity
Market and score
Products already there, how the score moved, and what it is made of
Existing solutions
Products people named in the evidence · high competition does not automatically mean a bad market
- Zendeskfound by web search
- Sproutsocialfound by web search
- Helpscoutfound by web search
- Kustomerfound by web search
Opportunity history
Every score change is stored as a snapshot — click a sub-score to overlay it
Why did it move?
Score unchanged at 24.3 · 08 Oct 2026, 17:00 → 18:15 UTC
How the score was measured37 measured values behind the seven sub-scores · each shows the value, then the points it earned out of 100Show ↓Hide ↑
Questions about this idea
- Is Social media scheduling: Bad customer support across multiple platforms a startup idea?
- Not directly. These are complaints about a product or service people already use, and the fix belongs first to that provider. The page shows what is frustrating users and how badly — not an open market to start a company in.
- How many people have this problem?
- 6 different people described it independently, in 6 mentions, the earliest from 24 Sept 2019 and the most recent from 09 Apr 2025. The quotes, with dates and links to the originals, are in the Evidence section.
- Is this problem getting worse?
- Current status: stable — mentioned at a steady rate. Momentum is 43/100, measured as how often it is mentioned recently compared with before.
Adjacent opportunities
Nearest neighbours by embedding similarity
Have you run into this?
Written by readers, except comments marked Team, which are ours. Not part of the evidence above and not counted in any score.
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