SaaS: what users complain about
Each page is a problem many people hit with a product they already use — a pain point, not a startup idea on its own. Ranked by score; pages that are ideas carry their own label.
Evernote: AI Notes & NotebookNegative Reviews of Subscription Packages
There is a significant dissatisfaction with recent updates and pricing strategies for packages, leading to negative reviews. Users are frustrated by the perceived decline in quality and the presence of annoying ads, which diminishes the value of free offerings.
Evernote: AI Notes & NotebookFrustration with Evernote's Pricing and Features
Evernote is perceived as outdated and inadequate, failing to meet user expectations while charging a high subscription fee. Users are frustrated with the limited functionality of the free version and the poor quality of the paid service.
DU Recorder - Screen RecorderFrustration with Paid App Features
Users express frustration over the app's monetization strategy, feeling overwhelmed by the number of paid features. This dissatisfaction leads to a desire for alternatives or a complete abandonment of the app.
Evernote: AI Notes & NotebookUnreliable and Overpriced Software Solutions
Users are experiencing significant dissatisfaction due to the platform's clunky performance, slow speed, and high costs. The introduction of intrusive marketing ads has rendered the free version nearly unusable, leading to a decline in perceived value and prompting users to abandon the service.
Square Appointments: SchedulerFrustration with Square Appointments Scheduler
Users are frustrated with the frequent changes to the app's interface and the persistent bugs that disrupt their experience. This dissatisfaction is compounded by negative sentiments towards the overall functionality and reliability of Square's services.
Hootsuite - Social Media ToolsUnusable Social Media Management App
The app is confusing, disorganized, and lacks essential features like scheduling posts, making it unusable for users. Additionally, frequent glitches and poor customer service further exacerbate the frustrations experienced by customers.
Wix - Website BuilderWix Website Builder Performance Issues
Users are experiencing significant performance issues with the Wix website builder, describing it as slow, laggy, and prone to freezing. This leads to frustration, especially for those paying for premium plans, as the app often requires multiple refreshes to function properly.
MenuFit - Healthy Eating OutFrustration with Subscription-Based Scams
Users are frustrated with apps that promise valuable information but instead lock content behind paywalls after requiring extensive personal information. This leads to feelings of wasted time and dissatisfaction due to poor functionality and deceptive advertising practices.
SalesforceCRM: Clunky login and authentication experience
Users are experiencing significant frustration with the login and authentication processes of CRM applications, citing issues such as clunky interfaces, frequent redirects, and the need for additional security measures that complicate access. This leads to a poor user experience, with many users reporting difficulties in signing in and the need to reinstall apps to regain access.
Scan to PDF－Document ScannerDifficulties with Subscription Cancellation
Users are experiencing significant difficulties in canceling their subscriptions to the Scan to PDF - Document Scanner service. Despite attempts to terminate their subscriptions, they are met with obstacles and unresponsive customer support.
Smartsheet: Projects & TeamsDifficult cancellation process for subscriptions
Users are frustrated with the cancellation process for Smartsheet: Projects & Teams, describing it as impossible and terrible. This dissatisfaction has led to negative sentiments, including feelings of anger and a desire to downgrade their service.
Squarespace: Run your businessApp crashing and error messages
The app frequently crashes and presents users with error messages, leading to a frustrating experience. Many users report being stuck in reload loops and describe the app as unusable.
Hootsuite - Social Media ToolsHootsuite Crashes and Unusable Experience
Hootsuite's social media tools are plagued by frequent crashes, rendering the platform largely unusable for users. Many report that the application fails to load, misses scheduled posts, and becomes completely non-functional after updates.
GlofoxCancel Glofox Gym Membership
Users are facing significant challenges in canceling their gym memberships through the Glofox app. The app's misleading descriptions and lack of clear options for cancellation contribute to user frustration and confusion.
Getting First 10 Paying Customers
The shared underlying problem is the challenge of converting a significant number of downloads and registered users into paying customers. Additionally, there is a concern about sustaining growth and ensuring that initial success is not a temporary occurrence.
Universe Website BuilderBasic features locked behind paywalls
Users are frustrated by recent updates that restrict core functionality behind a paywall, rendering the free version insufficient for practical use. This aggressive monetization strategy limits access to essential features, leading long-time supporters to view the service as overpriced and unusable without a subscription.
Smart Receipts: Expenses & TaxUnusable app due to intrusive ads
Users are frustrated with the intrusive ads in apps they have paid for, which significantly degrade usability and functionality. This issue is compounded by the loss of important data, leading to a sense of wasted investment and dissatisfaction with the service.
Poor customer support and confusing software documentation
Customers face significant frustration due to inadequate, unhelpful support teams that lack product knowledge and repeatedly deflect inquiries between departments. This poor service is compounded by confusing, insufficient documentation and high subscription costs that users feel do not align with the software's actual value or functionality.
LastPass Password ManagerPaywall limits account to a single device
Users are frustrated by recent policy changes that restrict essential syncing features and limit free accounts to a single device type unless they upgrade to a paid premium plan. This sudden monetization strategy has rendered the free version effectively useless and alienated long-term customers.
Chatbot AI Assistant - GenieDifficult subscription cancellation and refund process
Users face misleading tactics and significant obstacles when attempting to cancel subscriptions or free trials. Customers repeatedly report that it is difficult to unsubscribe from services, leaving them wanting to get their money back.
Other categories
Every tracked market
Top score in this category: 40.6.