Stripe Dashboard: POS & payments: Lack of customer support and terrible service
Customer support is consistently described as inadequate, with long wait times and difficulty reaching live agents. Users express frustration with the overall quality of service, indicating a need for improvement in customer support systems.
18 different people have complained about this since 13 Nov 2024, most recently on 08 Oct 2026.
- “CUSTOMER SERVICE IS USELESS, THEY KEEP SENDING YOU TO DIFFERENT DEPARTMENTS, UNTIL THE CALL END BY ITSELF AUTOMATICALLY.”
- “The lack of communication and customer service is completely unacceptable.”
- “Customer support is horrible and takes forever just to contact a life agent when the estimated times are like 3 minutes, also takes money forever to hit your account , I would recommend using a different app”
18 people in 18 posts across 1 source · 0 in the last 30 days, 2 in the 30 before
The pain
shares of 17 peopleWhat goes wrong, and for whom
- Who
- 18 people using Stripe Dashboard, Clover Go - Dashboard & POS, QuickBooks GoPayment POS and Square Point of Sale (POS)
- What goes wrong
- Stripe Dashboard: No phone number or human customer support11 people · 65%
- Stripe Dashboard: Accounts locked and funds frozen without reason4 people · 24%
- Clover Go - Dashboard & POS: Unresponsive or unavailable customer support3 people · 18%
- QuickBooks GoPayment POS: Unable to reach effective customer support3 people · 18%
- Since
- 13 Nov 2024 → 08 Oct 2026
Is this a startup idea?
Not directly. These are complaints about a product or service people already use — the fix belongs first to that provider.
- Complaints are about
- Stripe Dashboard, Clover Go - Dashboard & POS, QuickBooks GoPayment POS and Square Point of Sale (POS)
- Looking for something else
- 0% want an alternative · 17% ask the provider for a feature
- What the numbers say
- Almost nobody is looking for a different product — people want this provider to fix it, not a new option.
The pain — what people say
Their asks, who is writing, and the posts themselves
What people were doing
Every post behind this page, by what its author was doing — and when each one was written
- Complaint1583%
- Request317%
Sources
18 signals · 1 sources
Evidence
Raw public posts behind this opportunity — click through to the original
…over they will either email me or call me back and no one ever does. Customer service is terrible. After being with Square for years I’m ready to cancel my account over this terrible customer service.
Strong complaint…OT GO WITH THEM, THEY ROB BUSINESSES IN ANY POSSIBLE WAY THEY CAN!!! CUSTOMER SERVICE IS USELESS, THEY KEEP SENDING YOU TO DIFFERENT DEPARTMENTS, UNTIL THE CALL END BY ITSELF AUTOMATICALLY. BE AWARE OF THEM.
Strong complaint…ssues and I’ve reached out to support five+ times with zero response. The lack of communication and customer service is completely unacceptable. DO NOT USE STRIPE AS YOUR PAYMENT PROCESSOR!!!
Missing featureStripe Dashboard — Bad service Customer support is horrible and takes forever just to contact a life agent when the estimated times are like 3 minutes, also takes money forever to hit your account , I would recommend using a different app
Strong complaintStripe Dashboard — Tap to pay I use tap to pay for my business and since I had an iPhone update it hasn’t worked and so far the customer service I have received from stripe is awful they don’t care your just another no to them
Strong complaint
Market and score
Products already there, how the score moved, and what it is made of
Opportunity history
Every score change is stored as a snapshot — click a sub-score to overlay it
Why did it move?
Score unchanged at 22.2 · 09 Nov 2026, 09:00 → 10:15 UTC
How the score was measured39 measured values behind the seven sub-scores · each shows the value, then the points it earned out of 100Show ↓Hide ↑
Questions about this idea
- Is POS & payments: Lack of customer support and terrible service a startup idea?
- Not directly. These are complaints about a product or service people already use, and the fix belongs first to that provider. The page shows what is frustrating users and how badly — not an open market to start a company in.
- How many people have this problem?
- 18 different people described it independently, in 18 mentions, the earliest from 13 Nov 2024 and the most recent from 08 Oct 2026. The quotes, with dates and links to the originals, are in the Evidence section.
- Is this problem getting worse?
- Status: steady — no change the counts can show. 0 people raised it in the last 30 days and 2 in the 30 days before; the status compares its share of everything collected from the same source, so collecting more or less cannot create a trend.
Adjacent opportunities
Nearest neighbours by embedding similarity
Have you run into this?
Written by readers, except comments marked Team, which are ours. Not part of the evidence above and not counted in any score.
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