POS & payments: Lack of customer support and terrible service
Customer support is consistently described as inadequate, with long wait times and difficulty reaching live agents. Users express frustration with the overall quality of service, indicating a need for improvement in customer support systems.
4 people in 4 posts across 1 source · demand low, pain moderate, competition moderate
The pain
shares of 4 quoted postsWhat goes wrong, and for whom
- Who
- 4 people using Stripe Dashboard and Square Point of Sale (POS)
- What goes wrong
- Not classified into a failure type — read the posts below.
- How bad
- 75% of posts are complaints · pain score moderate (44/100)
- Since
- 21 Jul 2026 → 11 Sept 2026
Is this a startup idea?
Not directly. These are complaints about a product or service people already use — the fix belongs first to that provider.
- Complaints are about
- Stripe Dashboard and Square Point of Sale (POS)
- Looking for something else
- 0% want an alternative · 25% ask the provider for a feature
- What the numbers say
- Almost nobody is looking for a different product — people want this provider to fix it, not a new option.
The pain — what people say
Their asks, who is writing, and the posts themselves
What people were doing
Every post behind this page, by what its author was doing — and when each one was written
- Complaint375%
- Request125%
Sources
4 signals · 1 sources
Evidence
Raw public posts behind this opportunity — click through to the original
…over they will either email me or call me back and no one ever does. Customer service is terrible. After being with Square for years I’m ready to cancel my account over this terrible customer service.
Strong complaintStripe Dashboard — Bad service Customer support is horrible and takes forever just to contact a life agent when the estimated times are like 3 minutes, also takes money forever to hit your account , I would recommend using a different app
Strong complaintStripe Dashboard — If I could rate zero I would The absolute worst customer support and internal support 🤮🤮 -trying to get ahold of an agent on the phone F. -putting the merchant first F. -holding your money that you add to your account to cover charge backs and refunds is about the only thing they are good at. They…
…. It placed a lien on the account without communication with company. Poor customer service.
Problem clusters
Distinct problems aggregated into this opportunity
Market and score
Products already there, how the score moved, and what it is made of
Opportunity history
Every score change is stored as a snapshot — click a sub-score to overlay it
Not enough history yet
Why did it move?
Needs at least two snapshots
No movement recorded yet
A second snapshot is needed to explain a change.
How the score was measured38 measured values behind the seven sub-scores · each shows the value, then the points it earned out of 100Show ↓Hide ↑
Questions about this idea
- Is POS & payments: Lack of customer support and terrible service a startup idea?
- Not directly. These are complaints about a product or service people already use, and the fix belongs first to that provider. The page shows what is frustrating users and how badly — not an open market to start a company in.
- How many people have this problem?
- 4 different people described it independently, in 4 mentions, the earliest from 21 Jul 2026 and the most recent from 11 Sept 2026. The quotes, with dates and links to the originals, are in the Evidence section.
- Is this problem getting worse?
- Current status: stable — mentioned at a steady rate. Momentum is 54/100, measured as how often it is mentioned recently compared with before.
Adjacent opportunities
Nearest neighbours by embedding similarity
Discussion
Written by readers. Not part of the evidence above and not counted in any score.
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