UPS: Shipping & delivery: Login & authentication failures across multiple services
Users are experiencing significant difficulties with logging in and authenticating their accounts across various shipping and delivery platforms. Common issues include being unable to sign in, problems with password recovery, and consistently malfunctioning login systems.
14 different people have complained about this since 06 Jan 2025, most recently on 14 Oct 2026. 2 of them in the last 30 days.
- “I tried to give instructions to driver & then it said wrong password.”
- “When I tried to sign in with the previous credentials, they keep saying Im unable to sign in, even after I reset my password.”
14 people in 14 posts across 1 source · 2 in the last 30 days, 9 in the 30 before
The pain
shares of 14 peopleWhat goes wrong, and for whom
- Who
- 14 people using UPS, Drive and Shop with Shipt, USPS Mobile® and Rollo - Print Labels & Ship
- What goes wrong
- UPS: App fails to log in existing account8 people · 57%
- Drive and Shop with Shipt: App crashes or loops on login2 people · 14%
- USPS Mobile®: App forces sign-in on every launch2 people · 14%
- Since
- 06 Jan 2025 → 14 Oct 2026
Is this a startup idea?
Not directly. These are complaints about a product or service people already use — the fix belongs first to that provider.
- Complaints are about
- UPS, Drive and Shop with Shipt, USPS Mobile® and Rollo - Print Labels & Ship
- Looking for something else
- 0% want an alternative · 14% ask the provider for a feature
- What the numbers say
- Almost nobody is looking for a different product — people want this provider to fix it, not a new option.
The pain — what people say
Their asks, who is writing, and the posts themselves
People are asking for
In their own words — asks pulled from the evidence, most-repeated first
“I’ve been waiting on a background check for 3 months now with a perfect clean record by the way and was told by support to wait for email (3 months ago) and today I try to login again and still no…”
What people were doing
Every post behind this page, by what its author was doing — and when each one was written
- Complaint1286%
- Request214%
Sources
14 signals · 1 sources
Evidence
Raw public posts behind this opportunity — click through to the original. 2 posts were held back as off-topic; all 14 still count toward the score.
UPS — Account FRUSTRATING! I tried to give instructions to driver & then it said wrong password. Then I tried to get reset password sent to email. Then that didn’t work. Then tried to sign up & that didn’t work either.
Frustrated…. I tried to sign up again but the app said I already had an account. When I tried to sign in with the previous credentials, they keep saying Im unable to sign in, even after I reset my password.
UPS — Login doesn't work — I installed the all and created the account and then encountered some login error
Doesn't workUSPS Mobile® — Erratic App. Unable to recover password — My App worked well for quite some time. But for the last 3 to 4 years, it always gives a password error with NO way to reset/recover password nor any customer service
UPS — Cannot log in.. — Cannot login existing account for 2022 follow the instructions to get information on old account. Just not getting information just repeatedly got instructions on how to get all the information
Market and score
Products already there, how the score moved, and what it is made of
Existing solutions
Products people named in the evidence · high competition does not automatically mean a bad market
- Shipsciencefound by web search
- Shipstationfound by web search
- Shipperhqfound by web search
Opportunity history
Every score change is stored as a snapshot — click a sub-score to overlay it
Why did it move?
Score unchanged at 38.3 · 09 Nov 2026, 09:00 → 10:15 UTC
How the score was measured38 measured values behind the seven sub-scores · each shows the value, then the points it earned out of 100Show ↓Hide ↑
Questions about this idea
- Is Shipping & delivery: Login & authentication failures across multiple services a startup idea?
- Not directly. These are complaints about a product or service people already use, and the fix belongs first to that provider. The page shows what is frustrating users and how badly — not an open market to start a company in.
- How many people have this problem?
- 14 different people described it independently, in 14 mentions, the earliest from 06 Jan 2025 and the most recent from 14 Oct 2026. The quotes, with dates and links to the originals, are in the Evidence section.
- Is this problem getting worse?
- Status: steady — no change the counts can show. 2 people raised it in the last 30 days and 9 in the 30 days before; the status compares its share of everything collected from the same source, so collecting more or less cannot create a trend.
Adjacent opportunities
Nearest neighbours by embedding similarity
Have you run into this?
Written by readers, except comments marked Team, which are ours. Not part of the evidence above and not counted in any score.
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UPS login issues seem to be a major headache, with people trying everything from password resets to creating new accounts, only to face constant failures. We've heard from 8 different people about this. How are you managing your deliveries if you can't access your UPS account?