UPS: Shipping & delivery: Unable to change delivery options or upgrade service
Users are experiencing significant frustrations with the shipping and delivery services, particularly related to the inability to change delivery options and app functionality issues. These problems are compounded by poor service quality, including delays and inadequate information for accessing delivery locations.
133 different people have complained about this since 22 Feb 2021, most recently on 05 Nov 2026. 34 of them in the last 30 days.
- “I tried changing my delivery the last few days it would not let me in app or outside of the app the options were blocked out out all three day I tried to get my package but missed it and now it’s being returned to…”
- “Shipping Printer — Several annoying issues.”
- “It’s very frustrating for a recipient to b flocked out from modifying delivery options “set by shipper” when these are not disclosed to purchaser at time of transaction.”
133 people in 133 posts across 2 sources · 34 in the last 30 days, 35 in the 30 before
The pain
shares of 133 peopleWhat goes wrong, and for whom
- Who
- 133 people using UPS, USPS Mobile®, Shipping Printer and Veho Driver
- What goes wrong
- Cannot change delivery date or reroute package19 people · 14%
- Delivers packages to the wrong address13 people · 10%
- Drivers falsely mark delivery as attempted12 people · 9%
- App fails when updating delivery address9 people · 7%
- Since
- 22 Feb 2021 → 05 Nov 2026
Is this a startup idea?
Not directly. These are complaints about a product or service people already use — the fix belongs first to that provider.
- Complaints are about
- UPS, USPS Mobile®, Shipping Printer and Veho Driver
- Looking for something else
- 1% want an alternative · 8% ask the provider for a feature
- What the numbers say
- Almost nobody is looking for a different product — people want this provider to fix it, not a new option.
The pain — what people say
Their asks, who is writing, and the posts themselves
People are asking for
In their own words — asks pulled from the evidence, most-repeated first
“And the delivery window still does not work for me.”
“But when I try to hold my mail or report missing mail it says informed delivery isn’t available for my address.”
“My parcel is missing and has been for 3 wks I ordered it over 1 month ago!”
“Now six hours later and still no delivery.”
“Over a week and still no delivery… ordered through Amazon and delivery time is extended every day.”
“Some pure basic features missing like “leave in a location” any ability to instructed the delivery driver how to deliver the parcel, or even understanding when they’re close to arrival.”
“These parts are important & the lack of communication & uncertainty surrounding the delivery have been frustrating.”
“they sure are happy to take my money to schedule delivery for a different day, though.”
What people were doing
Every post behind this page, by what its author was doing — and when each one was written
- Complaint12191%
- Looking for an alternative11%
- Request118%
Sources
133 signals · 2 sources
Evidence
Raw public posts behind this opportunity — click through to the original
UPS — This app is horrible I tried changing my delivery the last few days it would not let me in app or outside of the app the options were blocked out out all three day I tried to get my package but missed it and now it’s being returned to sender with still no other available options oh and the call center is useless
Strong complaintShipping Printer — Several annoying issues v1.0.17 says “fix can not share to app”, but it’s still broken. Have to manually save every file to Files, then open in the app. The list of nearby Bluetooth devices can’t be scrolled. So if the Label Printer is too far down the list, there’s no way to connect to it.
FrustratedManual workUPS — Delivery option changes locked out It’s very frustrating for a recipient to b flocked out from modifying delivery options “set by shipper” when these are not disclosed to purchaser at time of transaction. Pick up from local UPS should always be an option rather than “ship back to sender”. This is a wasteful…
FrustratedUPS — Useless app Useless app - prompts for the same information over & over - my delivery date was missed, no contact - the item now says awaiting custom or taxes, no contact - the app says to register for notifications, did that days ago & still no contact - I’m not providing my bank details until someone contacts…
…f you chose to have different delivery instructions per location. Super frustrating as I have different delivery situations based on the delivery locations. I’ll rewrite this rewrite this review if I can reach someone to get his resolved. Other than this, the app is good.
Frustrated
Market and score
Products already there, how the score moved, and what it is made of
Existing solutions
Products people named in the evidence · high competition does not automatically mean a bad market
- Shipsciencefound by web search
- USPSnamed in 2 posts
- Upsfound by web search
- Fedexfound by web search
Opportunity history
Every score change is stored as a snapshot — click a sub-score to overlay it
Why did it move?
Score unchanged at 46.9 · 08 Nov 2026, 08:00 → 09:36 UTC
How the score was measured39 measured values behind the seven sub-scores · each shows the value, then the points it earned out of 100Show ↓Hide ↑
Questions about this idea
- Is Shipping & delivery: Unable to change delivery options or upgrade service a startup idea?
- Not directly. These are complaints about a product or service people already use, and the fix belongs first to that provider. The page shows what is frustrating users and how badly — not an open market to start a company in.
- How many people have this problem?
- 133 different people described it independently, in 133 mentions, the earliest from 22 Feb 2021 and the most recent from 05 Nov 2026. The quotes, with dates and links to the originals, are in the Evidence section.
- Is this problem getting worse?
- Status: steady — no change the counts can show. 34 people raised it in the last 30 days and 35 in the 30 days before; the status compares its share of everything collected from the same source, so collecting more or less cannot create a trend.
Adjacent opportunities
Nearest neighbours by embedding similarity
Have you run into this?
Written by readers, except comments marked Team, which are ours. Not part of the evidence above and not counted in any score.
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UPS app users are having a tough time changing delivery options, even after paying for premium services. We've heard from 41 people about missed deliveries and blocked options, leading to packages being returned or stuck in customs. If you switched to another service for better delivery management, did it actually solve these issues?