Security & access: Confusing onboarding and hard to use
Users find the onboarding and usability of the security and access products to be confusing and overly complicated. This confusion leads to frustration and dissatisfaction, as many struggle to navigate the features and processes effectively.
9 different people have complained about this since 12 Nov 2024, most recently on 12 Sept 2026.
- “Using this product is very confusing, compared with version 7.”
- “This app makes no sense…it’s confusing and doesn’t give me the correct code on time … I don’t see the point and it’s a waste of time.”
- “Rubbish Subscribed, found it to be confusing.”
9 people in 9 posts across 1 source · demand low, pain low, competition moderate
The pain
shares of 9 quoted postsWhat goes wrong, and for whom
- Who
- 9 people using 1Password: Password Manager, Microsoft Authenticator, NordPass: Password Manager and LastPass Password Manager
- What goes wrong
- Wastes time11% of posts
- How bad
- 100% of posts are complaints · pain score low (34/100)
- Since
- 12 Nov 2024 → 12 Sept 2026
Is this a startup idea?
Not directly. These are complaints about a product or service people already use — the fix belongs first to that provider.
- Complaints are about
- 1Password: Password Manager, Microsoft Authenticator, NordPass: Password Manager and LastPass Password Manager
- Looking for something else
- 0% want an alternative · 0% ask the provider for a feature
- What the numbers say
- Almost nobody is looking for a different product — people want this provider to fix it, not a new option.
The pain — what people say
Their asks, who is writing, and the posts themselves
What people were doing
Every post behind this page, by what its author was doing — and when each one was written
- Complaint9100%
Sources
9 signals · 1 sources
Evidence
Raw public posts behind this opportunity — click through to the original
…lopers failed to retain the granular features available in version 7. Using this product is very confusing, compared with version 7. Unfortunately, AgileBits has announced that starting in early 2027, 1Password 7 will no longer sync changes for membership accounts. BAD DECISION!!
Microsoft Authenticator — Pointless This app makes no sense…it’s confusing and doesn’t give me the correct code on time … I don’t see the point and it’s a waste of time.
Wastes timeMicrosoft Authenticator — 3 day free trial — Rubbish Subscribed, found it to be confusing. Cancelled it same day. No refund yet and it says it is still active to one year from purchase. So what happened to free 3 day trial ?
LastPass Password Manager — Confusing — Setup very confusing- Authenticator gives a pathway in Lastpass Vault to activate MFA to enable cloud backup, but that pathway is not offered anywhere within the Lastpass app settings
NordPass: Password Manager — Hard to use and refund a joke Despite sending multiple messages about a refund as notepads did not work on the iOS system on my phone- nothing back. Stuck with a cumbersome app I suppose!
Problem clusters
Distinct problems aggregated into this opportunity
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Market and score
Products already there, how the score moved, and what it is made of
Opportunity history
Every score change is stored as a snapshot — click a sub-score to overlay it
Why did it move?
Score unchanged at 38.3 · 01 Oct 2026, 01:00 → 02:15 UTC
How the score was measured39 measured values behind the seven sub-scores · each shows the value, then the points it earned out of 100Show ↓Hide ↑
Questions about this idea
- Is Security & access: Confusing onboarding and hard to use a startup idea?
- Not directly. These are complaints about a product or service people already use, and the fix belongs first to that provider. The page shows what is frustrating users and how badly — not an open market to start a company in.
- How many people have this problem?
- 9 different people described it independently, in 9 mentions, the earliest from 12 Nov 2024 and the most recent from 12 Sept 2026. The quotes, with dates and links to the originals, are in the Evidence section.
- Is this problem getting worse?
- Current status: rising — mentioned more often than before. Momentum is 62/100, measured as how often it is mentioned recently compared with before.
Adjacent opportunities
Nearest neighbours by embedding similarity
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