Security & access: Awful interface with lack of dark mode support
Users are frustrated with the poor interface and lack of essential features in the security and access tools, particularly highlighting issues like the absence of dark mode and difficulties in transferring data. These problems lead to a negative user experience, especially on mobile devices, causing dissatisfaction among existing customers.
6 different people have complained about this since 20 Sept 2024, most recently on 06 Aug 2026.
- “lack of dark mode support had teams message i wanted to check at 6am right after waking up.”
- “I used to love NordPass but the new interface is awful on my iPad.”
- “Still lacks basic features available thru the web interface.”
6 people in 6 posts across 2 sources · demand low, pain low, competition low
The pain
shares of 6 quoted postsWhat goes wrong, and for whom
- Who
- 6 people using Microsoft Authenticator, NordPass: Password Manager, 1Password: Password Manager and LastPass Password Manager
- What goes wrong
- Missing feature33% of posts
- How bad
- 83% of posts are complaints
- Since
- 20 Sept 2024 → 06 Aug 2026
Is this a startup idea?
Not directly. These are complaints about a product or service people already use — the fix belongs first to that provider.
- Complaints are about
- Microsoft Authenticator, NordPass: Password Manager, 1Password: Password Manager and LastPass Password Manager
- Looking for something else
- 0% want an alternative · 17% ask the provider for a feature
- What the numbers say
- Almost nobody is looking for a different product — people want this provider to fix it, not a new option.
The pain — what people say
Their asks, who is writing, and the posts themselves
People are asking for
In their own words — asks pulled from the evidence, most-repeated first
“lack of dark mode support had teams message i wanted to check at 6am right after waking up.”
“Still lacks basic features available thru the web interface.”
“Please add dark mode, it can’t be that hard to do.”
What people were doing
Every post behind this page, by what its author was doing — and when each one was written
- Complaint583%
- Request117%
Sources
6 signals · 2 sources
Evidence
Raw public posts behind this opportunity — click through to the original
Microsoft Authenticator — flashbang — lack of dark mode support had teams message i wanted to check at 6am right after waking up. had to authenticate. as its light mode only at 6am, its too bright to keep my eyes open and keep failing face id. had to keep failing until it gives a passcode option need to go…
Missing featureNordPass: Password Manager — Hate the new interface on iPad I used to love NordPass but the new interface is awful on my iPad. It works on my iPhone but what on earth is the search button doing in the bottom right corner? There is box in the top left corner on the Home Screen that looks like a search box but isn’t. It…
Strong complaint…problem. Ooooh! And doubled in price while doing all of these fails. Still lacks basic features available thru the web interface. Basically abandonware with a price tag.
Missing feature…hin and I can’t tell the difference between 6, 8 and 9, sometimes 0. Please add dark mode, it can’t be that hard to do.
NordPass: Password Manager — terrible interface not allowing transfers from other platforms Ridiculous interface / software that doesn’t allow you to transfer your passwords from other platforms like Last Pass
Problem clusters
Distinct problems aggregated into this opportunity
Market and score
Products already there, how the score moved, and what it is made of
Existing solutions
Products people named in the evidence · high competition does not automatically mean a bad market
- Paloaltonetworksfound by web search
Opportunity history
Every score change is stored as a snapshot — click a sub-score to overlay it
Why did it move?
Score 25.4 → 25.5 · 11 Oct 2026, 19:00 → 20:15 UTC
How the score was measured37 measured values behind the seven sub-scores · each shows the value, then the points it earned out of 100Show ↓Hide ↑
Questions about this idea
- Is Security & access: Awful interface with lack of dark mode support a startup idea?
- Not directly. These are complaints about a product or service people already use, and the fix belongs first to that provider. The page shows what is frustrating users and how badly — not an open market to start a company in.
- How many people have this problem?
- 6 different people described it independently, in 6 mentions, the earliest from 20 Sept 2024 and the most recent from 06 Aug 2026. The quotes, with dates and links to the originals, are in the Evidence section.
- Is this problem getting worse?
- Current status: quiet — no recent mentions. Momentum is 30/100, measured as how often it is mentioned recently compared with before.
Adjacent opportunities
Nearest neighbours by embedding similarity
Have you run into this?
Written by readers, except comments marked Team, which are ours. Not part of the evidence above and not counted in any score.
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