UKG Pro: UKG Pro Face ID authentication failures
Users are experiencing persistent, frustrating failures with the UKG Pro app's Face ID authentication, which frequently requires them to reboot their devices or authenticate multiple times daily. This ongoing technical instability renders the app unreliable and difficult to use for employees attempting to sign in.
8 different people have complained about this since 18 Jul 2026, most recently on 22 Oct 2026. 4 of them in the last 30 days.
- “I’m having to reboot my phone every time I need to sign into the app because it comes up with an error message every time I go to do Face ID This issue has been going on for months and needs to be fixed as other…”
- “please fix this it’s extremely frustrating having to do authentication multiple times a day.”
- “This app is so frustrating and consistently NOT WORKING”
8 people in 8 posts across 1 source · 4 in the last 30 days, 1 in the 30 before
The pain
shares of 8 peopleWhat goes wrong, and for whom
- Who
- 8 people using UKG Pro
- What goes wrong
- Face ID fails and forces password login8 people · 100%
- Infinite loading circle and slow startup2 people · 25%
- Forced full login on every launch2 people · 25%
- Since
- 18 Jul 2026 → 22 Oct 2026
Is this a startup idea?
Not directly. These are complaints about a product or service people already use — the fix belongs first to that provider.
- Complaints are about
- UKG Pro
- Looking for something else
- 0% want an alternative · 13% ask the provider for a feature
- What the numbers say
- Almost nobody is looking for a different product — people want this provider to fix it, not a new option.
The pain — what people say
Their asks, who is writing, and the posts themselves
What people were doing
Every post behind this page, by what its author was doing — and when each one was written
- Complaint788%
- Request113%
Sources
8 signals · 1 sources
Evidence
Raw public posts behind this opportunity — click through to the original
UKG Pro — Doesn’t sign in I’m having to reboot my phone every time I need to sign into the app because it comes up with an error message every time I go to do Face ID This issue has been going on for months and needs to be fixed as other employees are having the same issues and it makes it very frustrating trying to…
Frustrated…rkers have been having to log in manually as face id no longer works. please fix this it’s extremely frustrating having to do authentication multiple times a day.
FrustratedManual work…. Ask for log in info. Spins forever!!! May or may not actually open. This app is so frustrating and consistently NOT WORKING
FrustratedUKG Pro — Broken App — The latest update broke the app. Every few days after using Face ID, the app loading screen will indefinitely spin. Force closing the app doesn’t even help. You need to completely delete the app and reinstall it. It will work again for a few days before breaking again.
UKG Pro — Useless — Another update. And yet again it’s made this app worse. At this point I can’t actually even log in to check my rota. Face ID doesn’t work. No notifications when your rota is changed. Please sort it out.
Market and score
Products already there, how the score moved, and what it is made of
Opportunity history
Every score change is stored as a snapshot — click a sub-score to overlay it
Why did it move?
Score 55.2 → 45.8 · 26 Oct 2026, 00:00 → 01:15 UTC
How the score was measured39 measured values behind the seven sub-scores · each shows the value, then the points it earned out of 100Show ↓Hide ↑
Questions about this idea
- Is UKG Pro Face ID authentication failures a startup idea?
- Not directly. These are complaints about a product or service people already use, and the fix belongs first to that provider. The page shows what is frustrating users and how badly — not an open market to start a company in.
- How many people have this problem?
- 8 different people described it independently, in 8 mentions, the earliest from 18 Jul 2026 and the most recent from 22 Oct 2026. The quotes, with dates and links to the originals, are in the Evidence section.
- Is this problem getting worse?
- Status: steady — no change the counts can show. 4 people raised it in the last 30 days and 1 in the 30 days before; the status compares its share of everything collected from the same source, so collecting more or less cannot create a trend.
Adjacent opportunities
Nearest neighbours by embedding similarity
Have you run into this?
Written by readers, except comments marked Team, which are ours. Not part of the evidence above and not counted in any score.
Create a free account to answer — it takes a few seconds and brings you back here. Already have one? Sign in
No comments yet
If you have run into this problem, what did you try?