Accounting & invoicing: Horrible customer service across multiple platforms
Customers consistently report experiencing poor customer service across various accounting and invoicing platforms. This dissatisfaction is compounded by rising subscription costs and issues with service accessibility.
10 people in 10 posts across 1 source · demand low, pain low, competition moderate
The pain
shares of 10 quoted postsWhat goes wrong, and for whom
- Who
- 10 people using Square Invoices: Invoice Maker, Invoice Maker ▸ Invoice Simple, Intuit QuickBooks for Business and Invoice2go: Easy Invoice Maker
- What goes wrong
- Not classified into a failure type — read the posts below.
- How bad
- 100% of posts are complaints · pain score low (30/100)
- Since
- 06 Oct 2025 → 19 Sept 2026
Is this a startup idea?
Not directly. These are complaints about a product or service people already use — the fix belongs first to that provider.
- Complaints are about
- Square Invoices: Invoice Maker, Invoice Maker ▸ Invoice Simple, Intuit QuickBooks for Business and Invoice2go: Easy Invoice Maker
- Looking for something else
- 0% want an alternative · 0% ask the provider for a feature
- What the numbers say
- Almost nobody is looking for a different product — people want this provider to fix it, not a new option.
The pain — what people say
Their asks, who is writing, and the posts themselves
What people were doing
Every post behind this page, by what its author was doing — and when each one was written
- Complaint10100%
Sources
10 signals · 1 sources
Evidence
Raw public posts behind this opportunity — click through to the original
Invoice Maker ▸ Invoice Simple — Customer service Love the app but customer service and support is terrible , I have subscribed since 2017 they’ve been steadily raising prices since that time I think we started at 4.99 and now we are at $20 per month which isn’t ha huge deal since they have made improvements to the…
Strong complaintIntuit QuickBooks for Business — Horrible customer support. Be careful I have been trying to get my Invoicing issues fixed for past 3 weeks. Whatever AI update they released it killed the Keyword filtering in invoicing and the invoices which used to take me 5-8 mins are now taking 30-35 mins. I was on numerous calls…
TurboTax: File Your Tax Return — HORRIBLE CUSTOMER SERVICE After months I still haven’t received my “accepted, and issued” state refund. Customer service is just ai and bots with preset questions and answers, called issuing company and they said it has to be the company holding it or having it stuck processing with…
Invoice Maker ▸ Invoice Simple — Horrible customer service They keep raising their prices every few months and forcing customers to upgrade or be left high and dry, even when we were on a supposed “unlimited annual plan” subscription. Customer service response is “sorry, but we are doing this to everyone, so you have…
Invoice Maker ▸ Invoice Simple — Terrible customer service I have used this app for years and also purchased the unlimited version. But as of 2 months ago I can no longer print or email any invoices/ estimates to my clients. All I get is an error message. I’ve deleted and reinstalled the app a dozen times now and it’s…
Problem clusters
Distinct problems aggregated into this opportunity
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Market and score
Products already there, how the score moved, and what it is made of
Existing solutions
Products people named in the evidence · high competition does not automatically mean a bad market
- Getharvestfound by web search
- Billfound by web search
Opportunity history
Every score change is stored as a snapshot — click a sub-score to overlay it
Why did it move?
Score unchanged at 36.7 · 23 Sept 2026, 20:00 → 21:15 UTC
How the score was measured38 measured values behind the seven sub-scores · each shows the value, then the points it earned out of 100Show ↓Hide ↑
Questions about this idea
- Is Accounting & invoicing: Horrible customer service across multiple platforms a startup idea?
- Not directly. These are complaints about a product or service people already use, and the fix belongs first to that provider. The page shows what is frustrating users and how badly — not an open market to start a company in.
- How many people have this problem?
- 10 different people described it independently, in 10 mentions, the earliest from 06 Oct 2025 and the most recent from 19 Sept 2026. The quotes, with dates and links to the originals, are in the Evidence section.
- Is this problem getting worse?
- Current status: stable — mentioned at a steady rate. Momentum is 53/100, measured as how often it is mentioned recently compared with before.
Adjacent opportunities
Nearest neighbours by embedding similarity
Discussion
Written by readers. Not part of the evidence above and not counted in any score.
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If you have run into this problem, what did you try?