Accounting & invoicing: Horrible customer service across multiple platforms
Customers consistently report experiencing poor customer service across various accounting and invoicing platforms. This dissatisfaction is compounded by rising subscription costs and issues with service accessibility.
39 different people have complained about this since 10 Oct 2018, most recently on 24 Oct 2026. 1 of them in the last 30 days.
- “Now I’m asking for a refund on my annual plan because the customer service is terrible.”
- “QuickBooks may work for some, but based on my experience, they lack proper customer support, flexibility, and empathy.”
- “Whilst the invoice/estimate and ease of payments is flawless….the customer support is a nightmare.”
39 people in 39 posts across 2 sources · 1 in the last 30 days, 1 in the 30 before
The pain
shares of 39 peopleWhat goes wrong, and for whom
- Who
- 39 people using Invoice2go: Easy Invoice Maker, Square Invoices: Invoice Maker, Intuit QuickBooks for Business and Invoice Maker ▸ Invoice Simple
- What goes wrong
- Invoice2go: Easy Invoice Maker: No phone support and unresponsive chat9 people · 23%
- Square Invoices: Invoice Maker: Customer support is unresponsive or unhelpful9 people · 23%
- Invoice Maker ▸ Invoice Simple: Unresponsive or non-existent customer support5 people · 13%
- Invoice2go: Easy Invoice Maker: Account deactivated and funds withheld without reason4 people · 10%
- Since
- 10 Oct 2018 → 24 Oct 2026
Is this a startup idea?
Not directly. These are complaints about a product or service people already use — the fix belongs first to that provider.
- Complaints are about
- Invoice2go: Easy Invoice Maker, Square Invoices: Invoice Maker, Intuit QuickBooks for Business and Invoice Maker ▸ Invoice Simple
- Looking for something else
- 0% want an alternative · 5% ask the provider for a feature
- What the numbers say
- Almost nobody is looking for a different product — people want this provider to fix it, not a new option.
The pain — what people say
Their asks, who is writing, and the posts themselves
What people were doing
Every post behind this page, by what its author was doing — and when each one was written
- Complaint3795%
- Request25%
Sources
39 signals · 2 sources
Evidence
Raw public posts behind this opportunity — click through to the original
…o many of my freelancer colleagues and telling everyone to stay away. Now I’m asking for a refund on my annual plan because the customer service is terrible. I’ve been a loyal customer since 2021 and they haven’t helped me out once. With only 10 invoices available per month. There is no mention that checking the…
Strong complaint…ution. I wasted three months of my time setting this up for nothing. QuickBooks may work for some, but based on my experience, they lack proper customer support, flexibility, and empathy. I do not recommend this service to anyone. There are better, more customer-friendly accounting tools out there.
Missing featureSquare Invoices: Invoice Maker — Pay limits stop customer payments! Whilst the invoice/estimate and ease of payments is flawless….the customer support is a nightmare. Square stop payments being processed if you exceed the payment cap within 30 days. This is only able to be changed by a review team every 3 months. It…
Strong complaint…ut a perfect wifi connection. Will NOT WORK AT ALL on cell service. Customer service is terrible. Take your business elsewhere or make invoices on your own. 0/10 would give minus stars if I could
Strong complaintDoesn't workIntuit QuickBooks for Business The phone app for some reason does not store all my expenses from years back and customer support couldn't find out the reason for this, had to redo it all manually to then see that everything is there when logging onto my laptop. Deleted and reinstalled the app back on my mobile device…
Manual work
Market and score
Products already there, how the score moved, and what it is made of
Existing solutions
Products people named in the evidence · high competition does not automatically mean a bad market
- Getharvestfound by web search
- Billfound by web search
Opportunity history
Every score change is stored as a snapshot — click a sub-score to overlay it
Why did it move?
Score unchanged at 35.9 · 08 Nov 2026, 08:00 → 09:15 UTC
How the score was measured38 measured values behind the seven sub-scores · each shows the value, then the points it earned out of 100Show ↓Hide ↑
Questions about this idea
- Is Accounting & invoicing: Horrible customer service across multiple platforms a startup idea?
- Not directly. These are complaints about a product or service people already use, and the fix belongs first to that provider. The page shows what is frustrating users and how badly — not an open market to start a company in.
- How many people have this problem?
- 39 different people described it independently, in 39 mentions, the earliest from 10 Oct 2018 and the most recent from 24 Oct 2026. The quotes, with dates and links to the originals, are in the Evidence section.
- Is this problem getting worse?
- Status: steady — no change the counts can show. 1 people raised it in the last 30 days and 1 in the 30 days before; the status compares its share of everything collected from the same source, so collecting more or less cannot create a trend.
Adjacent opportunities
Nearest neighbours by embedding similarity
Have you run into this?
Written by readers, except comments marked Team, which are ours. Not part of the evidence above and not counted in any score.
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The Square Invoices app seems to have a major issue with payment caps that can only be adjusted every three months, and 31 people have mentioned similar frustrations with customer service across different platforms. We're curious, at what point do you usually hit the payment cap, and how has the review process been for you?