Udemy Online Video Courses: Course platforms: Refund issues and unauthorized charges
Users are experiencing issues with unauthorized charges and difficulties in obtaining refunds after cancellations or errors during transactions. This has led to frustration and a perception of unfair practices by course platforms.
7 different people have complained about this since 15 Apr 2024, most recently on 04 Oct 2026.
- “Even after cancelling my subscription, they have the audacity to keep charging me, and when I asked a refund, they started playing their infuriating denial game!”
- “You get courses taken off you because the person who created the corse broken the rules and you have to contact support for a refund for someone else breaking rules.”
- “I purchased 2 courses on February 14, one for $14.99 and one for $16.99, there was a glitch in the app during the checkout and, when the transaction was finally processed I was charged $16.99 twice, and the money still…”
7 people in 7 posts across 1 source · demand low, pain low, competition moderate
The pain
shares of 7 quoted postsWhat goes wrong, and for whom
- Who
- 7 people using Udemy Online Video Courses and Mimo: Learn Coding/Programming
- What goes wrong
- Not classified into a failure type — read the posts below.
- How bad
- 100% of posts are complaints · pain score low (39/100)
- Since
- 15 Apr 2024 → 04 Oct 2026
Is this a startup idea?
Not directly. These are complaints about a product or service people already use — the fix belongs first to that provider.
- Complaints are about
- Udemy Online Video Courses and Mimo: Learn Coding/Programming
- Looking for something else
- 0% want an alternative · 0% ask the provider for a feature
- What the numbers say
- Almost nobody is looking for a different product — people want this provider to fix it, not a new option.
The pain — what people say
Their asks, who is writing, and the posts themselves
What people were doing
Every post behind this page, by what its author was doing — and when each one was written
- Complaint7100%
Sources
7 signals · 1 sources
Evidence
Raw public posts behind this opportunity — click through to the original
Udemy Online Video Courses — Sophisticated theifs I am furious! Even after cancelling my subscription, they have the audacity to keep charging me, and when I asked a refund, they started playing their infuriating denial game! Their customer service is beyond hopeless!
FrustratedUdemy Online Video Courses — Thieves! Charged double, refused to refund! — I bought a course on the mobile app and the price displayed at checkout was $17.99. I checked out and the app charged me $36.98. I immediately contacted support, sent screenshots and they refused a refund. This is their default method of…
Udemy Online Video Courses — Udemy I would not recommend to anyone. You get courses taken off you because the person who created the corse broken the rules and you have to contact support for a refund for someone else breaking rules. This should be done automatically. Not anyone’s fault other than person who created…
…Online Video Courses — The app charged me twice for the same course I purchased 2 courses on February 14, one for $14.99 and one for $16.99, there was a glitch in the app during the checkout and, when the transaction was finally processed I was charged $16.99 twice, and the money still has not been returned to me.
…Do not trust the app that tells you your trial will come to the end. I set it to remind me and it did not £68 gone and no refund due to be been eligible.
Problem clusters
Distinct problems aggregated into this opportunity
Market and score
Products already there, how the score moved, and what it is made of
Opportunity history
Every score change is stored as a snapshot — click a sub-score to overlay it
Why did it move?
Score 37.0 → 36.9 · 09 Oct 2026, 04:00 → 05:15 UTC
How the score was measured38 measured values behind the seven sub-scores · each shows the value, then the points it earned out of 100Show ↓Hide ↑
Questions about this idea
- Is Course platforms: Refund issues and unauthorized charges a startup idea?
- Not directly. These are complaints about a product or service people already use, and the fix belongs first to that provider. The page shows what is frustrating users and how badly — not an open market to start a company in.
- How many people have this problem?
- 7 different people described it independently, in 7 mentions, the earliest from 15 Apr 2024 and the most recent from 04 Oct 2026. The quotes, with dates and links to the originals, are in the Evidence section.
- Is this problem getting worse?
- Current status: rising — mentioned more often than before. Momentum is 61/100, measured as how often it is mentioned recently compared with before.
Adjacent opportunities
Nearest neighbours by embedding similarity
Have you run into this?
Written by readers, except comments marked Team, which are ours. Not part of the evidence above and not counted in any score.
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