Payroll & HR: Lack of effective customer support across platforms
Customers are experiencing significant issues with the app's functionality and customer support, leading to frustration and inability to access their accounts. Many users report ineffective assistance from customer support, which fails to resolve their problems or provide satisfactory solutions.
14 different people have complained about this since 13 Oct 2021, most recently on 17 Oct 2026. 1 of them in the last 30 days.
- “The biggest problem is the lack of meaningful customer support for employees.”
- “I wish I can give it no stars and the customer service is terrible and they don’t have a clue about the app well here is my complaint I have a commercial cleaning business with site in Philadelphia Delaware and Florida…”
- “How can you have a app that handles millions of dollars crash every 10 minutes it wont stay up the app is horrible the customer service is horrible.”
14 people in 14 posts across 2 sources · 1 in the last 30 days, 2 in the 30 before
The pain
shares of 13 peopleWhat goes wrong, and for whom
- Who
- 14 people using QuickBooks Workforce, Homebase: Employee Scheduling, isolved People Cloud and ADP Mobile Solutions
- What goes wrong
- Verification codes not received or login fails2 people · 15%
- Since
- 13 Oct 2021 → 17 Oct 2026
Is this a startup idea?
Not directly. These are complaints about a product or service people already use — the fix belongs first to that provider.
- Complaints are about
- QuickBooks Workforce, Homebase: Employee Scheduling, isolved People Cloud and ADP Mobile Solutions
- Looking for something else
- 0% want an alternative · 7% ask the provider for a feature
- What the numbers say
- Almost nobody is looking for a different product — people want this provider to fix it, not a new option.
The pain — what people say
Their asks, who is writing, and the posts themselves
People are asking for
In their own words — asks pulled from the evidence, most-repeated first
“I wish I can give it no stars and the customer service is terrible and they don’t have a clue about the app well here is my complaint I have a commercial cleaning business with site in Philadelphia…”
“The biggest problem is the lack of meaningful customer support for employees.”
What people were doing
Every post behind this page, by what its author was doing — and when each one was written
- Complaint1393%
- Request17%
Sources
14 signals · 2 sources
Evidence
Raw public posts behind this opportunity — click through to the original
…additional approval without providing a clear status or resolution. The biggest problem is the lack of meaningful customer support for employees. When something is broken, inaccessible, or not working correctly, there does not appear to be a straightforward way to reach an actual representative who can investigate and…
Strong complaintFrustratedMissing featureQuickBooks Workforce — Trash I wish I can give it no stars and the customer service is terrible and they don’t have a clue about the app well here is my complaint I have a commercial cleaning business with site in Philadelphia Delaware and Florida well I was actually at of the location in delaware and the app told me…
Wishes it existedStrong complaintOpenforce — App Is Butt How can you have a app that handles millions of dollars crash every 10 minutes it wont stay up the app is horrible the customer service is horrible. A few reps speak proper English and a miracle if you get one of them other than that youll get someone from another country that speaking have…
Strong complaint…"security", but other programs/apps don't require constant sign-ins. Don't even bother trying to contact customer support, either, they will read off a script and then hang up on you if your problem isn't an easy fix. 0/5 Stars
…in it. Also, cant chat to customer service or support, only ‘sales’. App and customer support are useless.
Strong complaint
Market and score
Products already there, how the score moved, and what it is made of
Existing solutions
Products people named in the evidence · high competition does not automatically mean a bad market
Opportunity history
Every score change is stored as a snapshot — click a sub-score to overlay it
Why did it move?
Score unchanged at 38.4 · 09 Nov 2026, 09:00 → 10:15 UTC
How the score was measured38 measured values behind the seven sub-scores · each shows the value, then the points it earned out of 100Show ↓Hide ↑
Questions about this idea
- Is Payroll & HR: Lack of effective customer support across platforms a startup idea?
- Not directly. These are complaints about a product or service people already use, and the fix belongs first to that provider. The page shows what is frustrating users and how badly — not an open market to start a company in.
- How many people have this problem?
- 14 different people described it independently, in 14 mentions, the earliest from 13 Oct 2021 and the most recent from 17 Oct 2026. The quotes, with dates and links to the originals, are in the Evidence section.
- Is this problem getting worse?
- Status: steady — no change the counts can show. 1 people raised it in the last 30 days and 2 in the 30 days before; the status compares its share of everything collected from the same source, so collecting more or less cannot create a trend.
Adjacent opportunities
Nearest neighbours by embedding similarity
Have you run into this?
Written by readers, except comments marked Team, which are ours. Not part of the evidence above and not counted in any score.
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The QuickBooks Workforce app seems to be causing a lot of headaches, especially with the login process requiring a code that doesn't work. We've heard from 11 people about similar issues across different platforms. How do you manage to access your account when the app keeps you stuck on that screen?