Payroll & HR: Login and authentication failures in apps
Users are experiencing significant frustration with the login and authentication process of the payroll and HR app, often facing repeated failures and the need to reset passwords. This leads to inconvenience and a lack of access to essential features, impacting overall user satisfaction.
116 different people have complained about this since 15 Feb 2020, most recently on 30 Oct 2026. 14 of them in the last 30 days.
- “I cannot log in to my account to see my payslip so infuriating, can’t call anybody for help in Melbourne just a bunch of machines talking to me wasting my time .”
- “Even worse, I have now been unable to log in properly for two months, which is extremely frustrating when this app is directly connected to recording my working hours and ultimately my pay.”
- “It now makes me log in with a text or email verified code every time I use the app, which is constantly wasting my time.”
116 people in 116 posts across 2 sources · 14 in the last 30 days, 21 in the 30 before
The pain
shares of 116 peopleWhat goes wrong, and for whom
- Who
- 116 people using ADP Mobile Solutions, UKG Pro, Workday and UKG Workforce Central
- What goes wrong
- ADP Mobile Solutions: Saved login or biometrics fail repeatedly17 people · 15%
- Workday: Sign in fails with processing errors12 people · 10%
- UKG Pro: Forced full login on every launch11 people · 9%
- UKG Pro: Face ID fails and forces password login9 people · 8%
- Since
- 15 Feb 2020 → 30 Oct 2026
Is this a startup idea?
Not directly. These are complaints about a product or service people already use — the fix belongs first to that provider.
- Complaints are about
- ADP Mobile Solutions, UKG Pro, Workday and UKG Workforce Central
- Looking for something else
- 0% want an alternative · 8% ask the provider for a feature
- What the numbers say
- Almost nobody is looking for a different product — people want this provider to fix it, not a new option.
The pain — what people say
Their asks, who is writing, and the posts themselves
People are asking for
In their own words — asks pulled from the evidence, most-repeated first
“It would be nice if I didn’t have a BS error message every other time I go to log in… been 4 days now and nothing but spinning”
“Still wont login properly after each update still cant use face key”
“Would be nice if the face recognition sign in worked.”
What people were doing
Every post behind this page, by what its author was doing — and when each one was written
- Complaint10792%
- Request98%
Sources
116 signals · 2 sources
Evidence
Raw public posts behind this opportunity — click through to the original
…eps shutting down , upgrading but I can’t log not see any difference. I cannot log in to my account to see my payslip so infuriating, can’t call anybody for help in Melbourne just a bunch of machines talking to me wasting my time . If I can give this app a -10000 I would so off ,the worst app ever , give me heart…
FrustratedWastes time…ID to log in, so I am repeatedly forced to enter my details manually. Even worse, I have now been unable to log in properly for two months, which is extremely frustrating when this app is directly connected to recording my working hours and ultimately my pay. My manager advised me to delete the app and reinstall it…
FrustratedManual workHomebase: Employee Scheduling It now makes me log in with a text or email verified code every time I use the app, which is constantly wasting my time. If you have this issue or any other account problems you can't talk to a person, it's trash ai only even if you request a human. You can't even reset your password with…
Wastes time…force Central — Needs Face ID sign in Basic app. Easy enough to use. Except sign in on iOS & manually entering password for every punch is SO painful. Please add Face ID sign in and would rate 5 stars
Strong complaintManual work…It doesn’t work. Your sign in whether right or wrong doesn’t work. All the days people requested for me to cover was useless because I was unable to login and make a swap. Once finally in I can see that Another thing it does is that it holds on to old dates that were offered. I cannot make those work for me because…
Strong complaint
Market and score
Products already there, how the score moved, and what it is made of
Opportunity history
Every score change is stored as a snapshot — click a sub-score to overlay it
Why did it move?
Score 41.3 → 41.6 · 08 Nov 2026, 08:00 → 09:15 UTC
How the score was measured39 measured values behind the seven sub-scores · each shows the value, then the points it earned out of 100Show ↓Hide ↑
Questions about this idea
- Is Payroll & HR: Login and authentication failures in apps a startup idea?
- Not directly. These are complaints about a product or service people already use, and the fix belongs first to that provider. The page shows what is frustrating users and how badly — not an open market to start a company in.
- How many people have this problem?
- 116 different people described it independently, in 116 mentions, the earliest from 15 Feb 2020 and the most recent from 30 Oct 2026. The quotes, with dates and links to the originals, are in the Evidence section.
- Is this problem getting worse?
- Status: steady — no change the counts can show. 14 people raised it in the last 30 days and 21 in the 30 days before; the status compares its share of everything collected from the same source, so collecting more or less cannot create a trend.
Adjacent opportunities
Nearest neighbours by embedding similarity
Have you run into this?
Written by readers, except comments marked Team, which are ours. Not part of the evidence above and not counted in any score.
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The Homebase app requiring a text or email verified code every time you log in seems to be a real time-waster for many. We've heard from 73 people about similar login frustrations across different apps. If you've contacted support about this, did they offer any solutions or just direct you to automated responses?