Security & access: Lack of customer support when locked out
Customers face significant challenges with inadequate and unresponsive customer support, particularly when dealing with account access issues. This leads to frustration and prolonged difficulties in resolving problems, as users struggle to find effective assistance.
14 different people have complained about this since 04 Sept 2021, most recently on 20 Oct 2026. 1 of them in the last 30 days.
- “Still no reply despite me highlighting that it’s an urgent issue.”
- “I have had a problem with changing my password and I have been asking for urgent help for five days and have literally got one answer a day from customer support, each time coming back with a new question that they then…”
- “I sure hope no one with those glowing reviews of this app ever deals with being locked out of their account because their customer support (good luck trying to find it in the first place) is awful..”
14 people in 14 posts across 2 sources · 1 in the last 30 days, 2 in the 30 before
The pain
shares of 14 peopleWhat goes wrong, and for whom
- Who
- 14 people using LastPass Password Manager, NordPass: Password Manager, 1Password: Password Manager and Microsoft Authenticator
- What goes wrong
- LastPass Password Manager: No human customer support available5 people · 36%
- NordPass: Password Manager: Customer support is unresponsive or automated3 people · 21%
- 1Password: Password Manager: Customer support is unresponsive or absent2 people · 14%
- LastPass Password Manager: Account recovery process does not work2 people · 14%
- Since
- 04 Sept 2021 → 20 Oct 2026
Is this a startup idea?
Not directly. These are complaints about a product or service people already use — the fix belongs first to that provider.
- Complaints are about
- LastPass Password Manager, NordPass: Password Manager, 1Password: Password Manager and Microsoft Authenticator
- Looking for something else
- 0% want an alternative · 7% ask the provider for a feature
- What the numbers say
- Almost nobody is looking for a different product — people want this provider to fix it, not a new option.
The pain — what people say
Their asks, who is writing, and the posts themselves
What people were doing
Every post behind this page, by what its author was doing — and when each one was written
- Complaint1393%
- Request17%
Sources
14 signals · 2 sources
Evidence
Raw public posts behind this opportunity — click through to the original. 2 posts were held back as off-topic; all 14 still count toward the score.
…ontacted customer support 3 times over the course of over a week now. Still no reply despite me highlighting that it’s an urgent issue. I’d strongly advise against signing up with 1password as it’s impossible to get any support.
UrgentNordPass: Password Manager — Worst customer service ever I have had a problem with changing my password and I have been asking for urgent help for five days and have literally got one answer a day from customer support, each time coming back with a new question that they then don’t respond to for 24 hours. First time…
Urgent…upport person is saying there was never an account under that email?? I sure hope no one with those glowing reviews of this app ever deals with being locked out of their account because their customer support (good luck trying to find it in the first place) is awful.. one of the worst.
Strong complaint…son I could find. I tried to reset and everything but nothing worked. I then spent 2 hours going round in circles, calling customer service, and having AI tell me to go online and get help which I cant as I cant log in to be able to do this, as my authenticator is broken. I tried every choice on the phone to talk to a…
Strong complaintLastPass Password Manager — Trash customer support I’ve been using LastPass Premium Family for the past two years and recently — by mistake — signed up for the individual Premium plan through the App Store. Unfortunately, Apple wouldn’t refund the purchase so I could upgrade to the Family plan. I reached out to…
Market and score
Products already there, how the score moved, and what it is made of
Opportunity history
Every score change is stored as a snapshot — click a sub-score to overlay it
Why did it move?
Score unchanged at 38.4 · 09 Nov 2026, 09:00 → 10:15 UTC
How the score was measured40 measured values behind the seven sub-scores · each shows the value, then the points it earned out of 100Show ↓Hide ↑
Questions about this idea
- Is Security & access: Lack of customer support when locked out a startup idea?
- Not directly. These are complaints about a product or service people already use, and the fix belongs first to that provider. The page shows what is frustrating users and how badly — not an open market to start a company in.
- How many people have this problem?
- 14 different people described it independently, in 14 mentions, the earliest from 04 Sept 2021 and the most recent from 20 Oct 2026. The quotes, with dates and links to the originals, are in the Evidence section.
- Is this problem getting worse?
- Status: steady — no change the counts can show. 1 people raised it in the last 30 days and 2 in the 30 days before; the status compares its share of everything collected from the same source, so collecting more or less cannot create a trend.
Adjacent opportunities
Nearest neighbours by embedding similarity
Have you run into this?
Written by readers, except comments marked Team, which are ours. Not part of the evidence above and not counted in any score.
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The Microsoft Authenticator app seems to stop working unexpectedly, leaving people unable to log in and stuck in a loop with unhelpful customer service. We've heard from 10 people facing similar issues with different services. How long did it take you to resolve this, and what finally helped you get back into your account?