Workiz Field Service Software: Field service: Customer support is terrible and unresponsive
Customer support is consistently reported as inadequate, with users experiencing long wait times and unhelpful responses. Complaints highlight rudeness, unprofessionalism, and difficulties in resolving issues, leading to significant frustration among customers.
13 different people have complained about this since 24 Sept 2018, most recently on 12 May 2026.
No new posts for 184 days. This may have been fixed, or people stopped writing about it — the evidence below is from before 12 May 2026.
- “Customer service is horrible they don’t answer.”
- “The so-called customer service is terrible—they never respond.”
- “Support and customer service is terrible.”
13 people in 13 posts across 1 source · 0 in the last 30 days, 0 in the 30 before
The pain
shares of 13 peopleWhat goes wrong, and for whom
- Who
- 13 people using Workiz Field Service Software, Hover: Measure Design Estimate and CleansterPro: For Pro Cleaners
- What goes wrong
- Workiz Field Service Software: Customer support ignores messages and calls7 people · 54%
- Hover: Measure Design Estimate: Customer support is unresponsive4 people · 31%
- CleansterPro: For Pro Cleaners: Customer support does not answer calls or messages2 people · 15%
- Workiz Field Service Software: App freezes and crashes constantly2 people · 15%
- Since
- 24 Sept 2018 → 12 May 2026
Is this a startup idea?
Not directly. These are complaints about a product or service people already use — the fix belongs first to that provider.
- Complaints are about
- Workiz Field Service Software, Hover: Measure Design Estimate and CleansterPro: For Pro Cleaners
- Looking for something else
- 0% want an alternative · 15% ask the provider for a feature
- What the numbers say
- Almost nobody is looking for a different product — people want this provider to fix it, not a new option.
The pain — what people say
Their asks, who is writing, and the posts themselves
What people were doing
Every post behind this page, by what its author was doing — and when each one was written
- Complaint1185%
- Request215%
Sources
13 signals · 1 sources
Evidence
Raw public posts behind this opportunity — click through to the original. 4 posts were held back as off-topic; all 13 still count toward the score.
…you join. There was absolutely no jobs in the 4 weeks I had this app. Customer service is horrible they don’t answer. I felt like I was getting ripped off my 14.99 I paid that for what? There wasn’t one job offer and they put a price on my service which completely set me off I didn’t realize they set the price so low…
Strong complaintWastes time…ject and then want to cancel, they say they can charge you up to $30. The so-called customer service is terrible—they never respond. One time they asked me if I was available for any project, and when I replied asking about the pay, I never heard back.
Strong complaint…und us for a service we asked them not to provide and didn’t receive. The customer service is terrible. We would just get completely ignored and still are 6 months later. They said they could only issue a credit but since we cancelled Workiz all together we can’t use it so it’s tough luck. Why do we have to pay for…
Strong complaint…l them to cancel your subscription, they confirm it and never cancel. Their customer support is awful. It takes forever to receive any response from them when there is any problem. They have multiple negative feedbacks on BBB from people having the same problem
Strong complaint…glitchy and causes interruptions to our daily operations constantly. Support and customer service is terrible.
Strong complaint
Market and score
Products already there, how the score moved, and what it is made of
Opportunity history
Every score change is stored as a snapshot — click a sub-score to overlay it
Why did it move?
Score 26.5 → 26.7 · 16 Oct 2026, 03:00 → 04:15 UTC
How the score was measured39 measured values behind the seven sub-scores · each shows the value, then the points it earned out of 100Show ↓Hide ↑
Questions about this idea
- Is Field service: Customer support is terrible and unresponsive a startup idea?
- Not directly. These are complaints about a product or service people already use, and the fix belongs first to that provider. The page shows what is frustrating users and how badly — not an open market to start a company in.
- How many people have this problem?
- 13 different people described it independently, in 13 mentions, the earliest from 24 Sept 2018 and the most recent from 12 May 2026. The quotes, with dates and links to the originals, are in the Evidence section.
- Is this problem getting worse?
- Status: quiet — no new posts in the last 60 days. 0 people raised it in the last 30 days and 0 in the 30 days before; the status compares its share of everything collected from the same source, so collecting more or less cannot create a trend.
Adjacent opportunities
Nearest neighbours by embedding similarity
Have you run into this?
Written by readers, except comments marked Team, which are ours. Not part of the evidence above and not counted in any score.
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Workiz Field Service Software seems to have a major issue with subscription cancellations, as 8 people mentioned needing to call customer support to cancel, only to find it never gets done. How long did it take you to finally get your subscription canceled, and what steps did you have to take to make it happen?