About Workiz Field Service Software
Field service: Customer support is terrible and unresponsive
Customer support is consistently reported as inadequate, with users experiencing long wait times and unhelpful responses. Complaints highlight rudeness, unprofessionalism, and difficulties in resolving issues, leading to significant frustration among customers.
8 different people have complained about this since 28 May 2024, most recently on 12 May 2026.
“Support and customer service is terrible.”
“Workiz Field Service Software — Bad customer service.”
“Hover: Measure Design Estimate — APP NOT WORKING, poor customer service.”
8 people in 8 posts across 1 source · demand low, pain low, competition low
The pain
shares of 8 quoted postsWhat goes wrong, and for whom
- Who
- 8 people using Workiz Field Service Software and Hover: Measure Design Estimate
- What goes wrong
- Doesn't work13% of posts
- How bad
- 75% of posts are complaints
- Since
- 28 May 2024 → 12 May 2026
Is this a startup idea?
Not directly. These are complaints about a product or service people already use — the fix belongs first to that provider.
- Complaints are about
- Workiz Field Service Software and Hover: Measure Design Estimate
- Looking for something else
- 0% want an alternative · 25% ask the provider for a feature
- What the numbers say
- Almost nobody is looking for a different product — people want this provider to fix it, not a new option.
The pain — what people say
Their asks, who is writing, and the posts themselves
What people were doing
Every post behind this page, by what its author was doing — and when each one was written
- Complaint675%
- Request225%
Sources
8 signals · 1 sources
Evidence
Raw public posts behind this opportunity — click through to the original
…l them to cancel your subscription, they confirm it and never cancel. Their customer support is awful. It takes forever to receive any response from them when there is any problem. They have multiple negative feedbacks on BBB from people having the same problem
Strong complaint…glitchy and causes interruptions to our daily operations constantly. Support and customer service is terrible.
Strong complaintWorkiz Field Service Software — Bad customer service Bad customer service they wanna charge you upfront, but don’t give you customer service. They also lie about the things that you can get the Services. That I needed to have contracts and I needed to have the functionality to have lawn items with additional items so…
Hover: Measure Design Estimate — APP NOT WORKING, poor customer service I have been having issues with any of my photos uploading to jobs. The issue has been going on for a month now, and no one can seem to resolve the issue. As a contractor, this has a huge impact on how timely I am getting customers estimates.
…before. The IT developers team don’t do any pre test and bugs fixing. If you try to chatting wit customer support about the system bug or mobile app problem it may takes a few weeks to get your request done or they will transfer you to ‘new feature request’ option Absolutely disappointed.
Doesn't work
Problem clusters
Distinct problems aggregated into this opportunity
Show 2 more ↓Show fewer ↑
Market and score
Products already there, how the score moved, and what it is made of
Opportunity history
Every score change is stored as a snapshot — click a sub-score to overlay it
Why did it move?
Needs at least two snapshots
No movement recorded yet
A second snapshot is needed to explain a change.
How the score was measured39 measured values behind the seven sub-scores · each shows the value, then the points it earned out of 100Show ↓Hide ↑
Questions about this idea
- Is Field service: Customer support is terrible and unresponsive a startup idea?
- Not directly. These are complaints about a product or service people already use, and the fix belongs first to that provider. The page shows what is frustrating users and how badly — not an open market to start a company in.
- How many people have this problem?
- 8 different people described it independently, in 8 mentions, the earliest from 28 May 2024 and the most recent from 12 May 2026. The quotes, with dates and links to the originals, are in the Evidence section.
- Is this problem getting worse?
- Current status: stable — mentioned at a steady rate. Momentum is 43/100, measured as how often it is mentioned recently compared with before.
Adjacent opportunities
Nearest neighbours by embedding similarity
Have you run into this?
Written by readers. Not part of the evidence above and not counted in any score.
Create a free account to answer — it takes a few seconds and brings you back here. Already have one? Sign in
No comments yet
If you have run into this problem, what did you try?