Motive Driver: Fleet & trucking: Worst customer support experiences in fleet services
Customers are experiencing significant dissatisfaction due to consistently poor customer service and support from the company. This includes issues such as unresponsive assistance, fraudulent transactions, and barriers to accessing real human help, leading to a frustrating overall experience.
10 different people have complained about this since 24 Apr 2021, most recently on 08 Sept 2026.
No new posts for 65 days. This may have been fixed, or people stopped writing about it — the evidence below is from before 08 Sept 2026.
- “Motive Driver — Customer service is horrible.”
- “Never call back and support and customer service is awful please contact me 9317045878.”
- “Dealing with this company and the massive amount of technical issues and their terrible customer service and now add on an AI chat bot that gate keeps your ability to reach a real person and you have created the worst…”
10 people in 10 posts across 1 source · 0 in the last 30 days, 0 in the 30 before
The pain
shares of 10 peopleWhat goes wrong, and for whom
- Who
- 10 people using Motive Driver, Motive Fleet and Ezlogz: ELD & Truck Navigation
- What goes wrong
- Motive Fleet: Unhelpful customer service and support3 people · 30%
- Ezlogz: ELD & Truck Navigation: Customer support is unreachable2 people · 20%
- Motive Driver: Unable to cancel subscription or billing2 people · 20%
- Since
- 24 Apr 2021 → 08 Sept 2026
Is this a startup idea?
Not directly. These are complaints about a product or service people already use — the fix belongs first to that provider.
- Complaints are about
- Motive Driver, Motive Fleet and Ezlogz: ELD & Truck Navigation
- Looking for something else
- 0% want an alternative · 0% ask the provider for a feature
- What the numbers say
- Almost nobody is looking for a different product — people want this provider to fix it, not a new option.
The pain — what people say
Their asks, who is writing, and the posts themselves
What people were doing
Every post behind this page, by what its author was doing — and when each one was written
- Complaint10100%
Sources
10 signals · 1 sources
Evidence
Raw public posts behind this opportunity — click through to the original
Motive Driver — Customer service is horrible It took them a week to figure out their mistake and kept shuffling me from person to person promised me emails and call backs kept saying that my account was inactive and that I had 2 accounts but they didn't have a problem taking my $$ out of my account😡😡 finally a young…
Strong complaintMotive Driver — Customer service Never call back and support and customer service is awful please contact me 9317045878. Finally Called said they would look into it and never did pathetic. Update a representative finally called me today there were driving with no reception dropped call and never called back pathetic 😡
Strong complaint…bugs A lot of bugs, devise disconnects all the time almost everyday. Customer service is horrible. Rude and unprofessional.
Strong complaintMotive Fleet — Rather get a root canal Dealing with this company and the massive amount of technical issues and their terrible customer service and now add on an AI chat bot that gate keeps your ability to reach a real person and you have created the worst customer experience imaginable. Absolute hate this company on…
Motive Fleet — Bad customer service Do not pay a dollar for this company they have the worst service worst customer service everything is free till the unit burns down after a day I got my device and they want to charge you to replace a brand new unit they give for free use other company’s that have us based customer…
Market and score
Products already there, how the score moved, and what it is made of
Existing solutions
Products people named in the evidence · high competition does not automatically mean a bad market
- Platformsciencefound by web search
- Dispatchtrackfound by web search
- Loconavfound by web search
Opportunity history
Every score change is stored as a snapshot — click a sub-score to overlay it
Why did it move?
Score unchanged at 25.9 · 13 Nov 2026, 03:00 → 04:15 UTC
How the score was measured37 measured values behind the seven sub-scores · each shows the value, then the points it earned out of 100Show ↓Hide ↑
Questions about this idea
- Is Fleet & trucking: Worst customer support experiences in fleet services a startup idea?
- Not directly. These are complaints about a product or service people already use, and the fix belongs first to that provider. The page shows what is frustrating users and how badly — not an open market to start a company in.
- How many people have this problem?
- 10 different people described it independently, in 10 mentions, the earliest from 24 Apr 2021 and the most recent from 08 Sept 2026. The quotes, with dates and links to the originals, are in the Evidence section.
- Is this problem getting worse?
- Status: quiet — no new posts in the last 60 days. 0 people raised it in the last 30 days and 0 in the 30 days before; the status compares its share of everything collected from the same source, so collecting more or less cannot create a trend.
Adjacent opportunities
Nearest neighbours by embedding similarity
Have you run into this?
Written by readers, except comments marked Team, which are ours. Not part of the evidence above and not counted in any score.
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Motive Driver seems to have a recurring issue where calls drop due to poor reception, and they never call back, leaving people frustrated. We've heard from 8 people about similar experiences. If you've faced this, does the call drop at a specific location or time, or is it random?