About Motive Fleet
Fleet & trucking: Worst customer support experiences in fleet services
Customers are experiencing significant dissatisfaction due to consistently poor customer service and support from the company. This includes issues such as unresponsive assistance, fraudulent transactions, and barriers to accessing real human help, leading to a frustrating overall experience.
6 different people have complained about this since 24 Apr 2021, most recently on 08 Sept 2026.
“Dealing with this company and the massive amount of technical issues and their terrible customer service and now add on an AI chat bot that gate keeps your ability to reach a real person and you have created the worst…”
“Do not pay a dollar for this company they have the worst service worst customer service everything is free till the unit burns down after a day I got my device and they want to charge you to replace a brand new unit…”
“Motive Driver — Horrible Customer Service.”
6 people in 6 posts across 1 source · demand low, pain moderate, competition low
The pain
shares of 6 quoted postsWhat goes wrong, and for whom
- Who
- 6 people using Motive Fleet, Ezlogz: ELD & Truck Navigation and Motive Driver
- What goes wrong
- Not classified into a failure type — read the posts below.
- How bad
- 100% of posts are complaints · pain score moderate (43/100)
- Since
- 24 Apr 2021 → 08 Sept 2026
Is this a startup idea?
Not directly. These are complaints about a product or service people already use — the fix belongs first to that provider.
- Complaints are about
- Motive Fleet, Ezlogz: ELD & Truck Navigation and Motive Driver
- Looking for something else
- 0% want an alternative · 0% ask the provider for a feature
- What the numbers say
- Almost nobody is looking for a different product — people want this provider to fix it, not a new option.
The pain — what people say
Their asks, who is writing, and the posts themselves
What people were doing
Every post behind this page, by what its author was doing — and when each one was written
- Complaint6100%
Sources
6 signals · 1 sources
Evidence
Raw public posts behind this opportunity — click through to the original
…bugs A lot of bugs, devise disconnects all the time almost everyday. Customer service is horrible. Rude and unprofessional.
Strong complaintMotive Fleet — Rather get a root canal Dealing with this company and the massive amount of technical issues and their terrible customer service and now add on an AI chat bot that gate keeps your ability to reach a real person and you have created the worst customer experience imaginable. Absolute hate this company on…
Motive Fleet — Bad customer service Do not pay a dollar for this company they have the worst service worst customer service everything is free till the unit burns down after a day I got my device and they want to charge you to replace a brand new unit they give for free use other company’s that have us based customer…
Motive Driver — Horrible Customer Service Switched our whole fleet to this back in the fall. Started out fine. But been having issues recording driving since the first week in January. Keep telling me they’re working on it - so far no solution or communication on a solution. Terrible terrible. Don’t switch to this if…
Motive Fleet — Awful customer service — I’ve been with motive for 5 years…. Each year constant growth. This year, I was forced to restructure. I had asked motive for a temporary assistance. According to motive, they value a contract more than a long term customer. That should tell you who you’re dealing with.…
Problem clusters
Distinct problems aggregated into this opportunity
Market and score
Products already there, how the score moved, and what it is made of
Existing solutions
Products people named in the evidence · high competition does not automatically mean a bad market
- Platformsciencefound by web search
- Dispatchtrackfound by web search
- Loconavfound by web search
Opportunity history
Every score change is stored as a snapshot — click a sub-score to overlay it
Why did it move?
Score unchanged at 39.6 · 27 Sept 2026, 06:00 → 07:15 UTC
How the score was measured37 measured values behind the seven sub-scores · each shows the value, then the points it earned out of 100Show ↓Hide ↑
Questions about this idea
- Is Fleet & trucking: Worst customer support experiences in fleet services a startup idea?
- Not directly. These are complaints about a product or service people already use, and the fix belongs first to that provider. The page shows what is frustrating users and how badly — not an open market to start a company in.
- How many people have this problem?
- 6 different people described it independently, in 6 mentions, the earliest from 24 Apr 2021 and the most recent from 08 Sept 2026. The quotes, with dates and links to the originals, are in the Evidence section.
- Is this problem getting worse?
- Current status: stable — mentioned at a steady rate. Momentum is 44/100, measured as how often it is mentioned recently compared with before.
Adjacent opportunities
Nearest neighbours by embedding similarity
Have you run into this?
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