Payroll & HR: Confusing and hard to use onboarding experience
Users find the payroll and HR app frustratingly difficult to navigate, citing issues such as glitches, confusing interfaces, and slow performance. Many report that essential functions, like tracking hours and submitting time off, have become unnecessarily complicated since the switch to UKG Pro.
21 different people have complained about this since 04 Mar 2021, most recently on 25 Oct 2026. 1 of them in the last 30 days.
- “It’s so confusing and I hate that it doesn’t show the amount of hours we get each week.”
- “It’s confusing and nothing is easy to find - or maybe it’s missing entirely, who knows So don’t bother.”
- “Since switching to UKG Pro, simple things like submitting sick time and vacation time have become confusing and frustrating.”
21 people in 21 posts across 1 source · 1 in the last 30 days, 8 in the 30 before
The pain
shares of 21 peopleWhat goes wrong, and for whom
- Who
- 21 people using UKG Pro, Paycom, Workday and Gusto Mobile
- What goes wrong
- UKG Pro: Schedule and calendar view is confusing3 people · 14%
- UKG Pro: Time-off and availability requests fail2 people · 10%
- Paycom: Clock-in punches not saved or registered2 people · 10%
- Since
- 04 Mar 2021 → 25 Oct 2026
Is this a startup idea?
Not directly. These are complaints about a product or service people already use — the fix belongs first to that provider.
- Complaints are about
- UKG Pro, Paycom, Workday and Gusto Mobile
- Looking for something else
- 0% want an alternative · 5% ask the provider for a feature
- What the numbers say
- Almost nobody is looking for a different product — people want this provider to fix it, not a new option.
The pain — what people say
Their asks, who is writing, and the posts themselves
People are asking for
In their own words — asks pulled from the evidence, most-repeated first
“It’s confusing and nothing is easy to find - or maybe it’s missing entirely, who knows So don’t bother.”
“UKG Pro — Hard to use and missing basic scheduling options.”
What people were doing
Every post behind this page, by what its author was doing — and when each one was written
- Complaint2095%
- Request15%
Sources
21 signals · 1 sources
Evidence
Raw public posts behind this opportunity — click through to the original. 2 posts were held back as off-topic; all 21 still count toward the score.
…cently, my store decided to change apps. This app is HORRIBLE to use. It’s so confusing and I hate that it doesn’t show the amount of hours we get each week. I’m only able to see the current week on my time card. I wish we didn’t switch apps because the other one was so easy and simple to use.
Wishes it existedStrong complaint…s for the basic actions that you are using the app for to begin with. It’s confusing and nothing is easy to find - or maybe it’s missing entirely, who knows So don’t bother. Just drag out the laptop and deal with the logins from there
Missing feature…aging my work schedule and time-off requests unnecessarily difficult. Since switching to UKG Pro, simple things like submitting sick time and vacation time have become confusing and frustrating. Requests can remain stuck on “Submitted,” and the app gives unclear messages when a day has already been signed off. The…
FrustratedUKG Pro — Hard to use and missing basic scheduling options Call Late and Call Absent are buried behind tiny text and a nearly invisible dropdown. Bryte AI couldn’t even tell me where they were. There’s also no option to set a minimum rest period between shifts. These should be basic, easy-to-find scheduling features.
Missing feature…at my schedule is and when I’m working because I can’t trust the app. And tech support can’t do anything because on their end “everything seems to be fine.” Even if it wasn’t buggy, the interface is confusing and not user friendly.
Market and score
Products already there, how the score moved, and what it is made of
Opportunity history
Every score change is stored as a snapshot — click a sub-score to overlay it
Why did it move?
Score unchanged at 26.0 · 08 Nov 2026, 08:00 → 09:15 UTC
How the score was measured39 measured values behind the seven sub-scores · each shows the value, then the points it earned out of 100Show ↓Hide ↑
Questions about this idea
- Is Payroll & HR: Confusing and hard to use onboarding experience a startup idea?
- Not directly. These are complaints about a product or service people already use, and the fix belongs first to that provider. The page shows what is frustrating users and how badly — not an open market to start a company in.
- How many people have this problem?
- 21 different people described it independently, in 21 mentions, the earliest from 04 Mar 2021 and the most recent from 25 Oct 2026. The quotes, with dates and links to the originals, are in the Evidence section.
- Is this problem getting worse?
- Status: easing — a clearly smaller share than a month before. 1 people raised it in the last 30 days and 8 in the 30 days before; the status compares its share of everything collected from the same source, so collecting more or less cannot create a trend.
Adjacent opportunities
Nearest neighbours by embedding similarity
Have you run into this?
Written by readers, except comments marked Team, which are ours. Not part of the evidence above and not counted in any score.
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UKG Pro seems to make tracking hours and submitting time off more complicated than it should be. We've heard from 16 people who find the app's interface confusing and slow. How long did it take you to figure out how to submit time off, and what finally helped you get it sorted?