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Logistics: Late Deliveries and No Pickup
Delivery services are plagued by a lack of accountability and poor communication from shippers, resulting in damaged goods and unfulfilled orders. Customers frequently experience delays, inadequate support, and a failure to resolve issues, leading to frustration and dissatisfaction with the service.
SPX ExpressDriver pickup no-shows and packages stuck in transit
The shared underlying problem is the failure of the shipping service to pick up packages as scheduled, leading to significant delays and customer frustration. Additionally, the customer service team is unresponsive and ineffective in addressing these issues, leaving customers feeling ignored and dissatisfied.
eTax MobileLogin failures, forced updates, and unresponsive support
The eTax Mobile application is plagued by continuous errors, causing significant frustration for users who struggle to complete tax submissions and transactions. Users frequently encounter issues such as system errors, failure to update, and inability to access necessary features, leading to a poor overall experience.
Logistics: Ineffective and Delayed Customer Support
Customers are experiencing a severe lack of service support, characterized by unprofessional attitudes from staff and call centers. There are numerous instances of delayed and damaged deliveries without adequate assistance, resulting in dissatisfaction and a sense of being undervalued.
Agribank PlusFrequent maintenance blocks transactions and incoming transfers arrive late
The Agribank Plus app is plagued by frequent and persistent technical issues, leading to transaction failures and significant user frustration. Customers report a lack of responsiveness from the bank in addressing these problems, resulting in a negative overall experience.
Techcombank MobileFrequent Errors and Slow Access
Users are experiencing significant frustration with the app due to frequent loading errors and slow access, which disrupts their ability to complete transactions. Many report that the app is stuck in a loading loop, making it increasingly difficult to use when needed.
vnEdu ConnectAddressing Mobile App Errors
Mobile apps are experiencing frequent and frustrating software errors that hinder user access and functionality. Users are consistently reporting issues such as continuous loading, lag, and inability to use the applications effectively.
Banking: Login and Authentication Failures
Users are experiencing difficulties accessing and using online banking services due to authentication issues and system errors, resulting in an inability to perform important transactions. They frequently encounter problems such as forgotten passwords, not receiving OTP codes, and complex authentication requests, leading to inconvenience and frustration.
Logistics: Inefficient and Inconvenient Update Process
Users are facing significant frustrations with the app due to mandatory updates that often lead to decreased functionality and unresolved issues. Additionally, there is a lack of timely improvements and support for online selling, contributing to an overall perception of poor service and professionalism.
Duolingo: Language & ChessLanguage Errors in Language Learning Apps
Users are experiencing significant frustration with language learning apps due to issues such as incorrect language prompts and technical errors that disrupt their learning process. Additionally, there are complaints about lack of communication regarding subscription changes and poor customer service responses.
Banking: Ongoing and Unstable Payment Errors
Users are experiencing frequent and frustrating issues with their banking app, including transaction errors, unexpected fees, and poor customer support. These problems lead to significant inconvenience and dissatisfaction, prompting users to consider switching banks.
Logistics: Failed Login & Authentication
Users are experiencing significant frustration with the login and authentication processes of the application, which are overly complicated and frequently malfunctioning. This leads to account lockouts, repeated login attempts, and a lack of effective communication regarding account status, ultimately hindering their ability to use the service efficiently.
Viettel PostPackages not picked up and false delivery attempts
Customers are experiencing significant frustration due to delays in pickup services, with many reporting that no staff arrive to collect their packages even after multiple days. This poor service quality, coupled with high costs and unresponsive customer support, is leading to dissatisfaction and a loss of trust in the logistics providers.
VCB DigibankFrequent Banking App Errors
Users consistently face critical errors with the banking app, particularly during important transactions like money transfers. These issues include slow response times, login failures, and frequent crashes, leading to significant frustration.
iCPV TTHCLogin Issues After Version Update
Users are experiencing persistent login issues with the app, often encountering error messages or the app freezing during the login process. This has led to frustration as they are unable to access essential features, forcing them to rely on alternative methods like web links for information.
Schools & Communication Apps: Complex Login and Frequent Authentication Errors
Users face significant challenges with the login and authentication processes in educational mobile apps, including complicated password requirements and frequent issues with receiving OTPs. These problems lead to frustration and hinder access to essential services, particularly when users need to log in quickly.
Viettel PostDelayed deliveries and high shipping fees
Logistics services are experiencing significant delays in delivery times, leading to customer dissatisfaction. The repeated complaints highlight issues such as slow pickup and prolonged shipping processes, which are perceived as unacceptable by users.
VIETSCHOOLVIETSCHOOL app has many issues to fix
VIETSCHOOL is plagued by numerous technical issues, including slow loading times and frequent errors. Users express frustration over paying for an app that fails to function properly, leading some to consider uninstalling it altogether.
Banking: Lack of Clear and Timely Notifications
Users are facing significant issues with not receiving important notifications related to financial transactions, resulting in funds being inaccessible. At the same time, they are also dealing with the annoyance of unwanted advertising notifications, with no ability to turn them off or remove them, which detracts from their overall banking app experience.
FPT Play: Phim, Anime, Bóng ĐáLive stream lags, black screens, and continuous buffering
Users experience severe disruptions and technical flaws—such as constant buffering, lagging, connection drops, sudden black screens, and disappearing content—even when paying for VIP subscriptions. Additionally, the application lacks a Picture-in-Picture (PiP) mode, preventing users from multitasking while watching content.
BIDV SmartBankingNotification Badges Won't Clear and App Crashes on Launch
The shared underlying problem is that users of the BIDV SmartBanking app experience persistent notification issues, where the app indicates there are unread notifications despite there being none. This leads to frustration and dissatisfaction, as users feel misled by the app's notification system.
Banks: Poor customer support, no one answers the phone
Customers are experiencing significant difficulties in receiving timely and effective support from their banks, with issues ranging from unresponsive customer service to inadequate assistance for app-related problems. This lack of support leads to frustration and dissatisfaction, as customers are often left without solutions or proper guidance.
ChatGPTChatGPT does not meet user needs
Users are frustrated with ChatGPT due to its limitations and frequent inaccuracies in responses. Many feel that the platform requires unnecessary upgrades for basic features and lacks a user-friendly experience.
Grab: Food Delivery, Taxi RideTerrible customer support and unreliable ride booking
Users experience severe service failures, including long wait times for rides and food deliveries, inability to cancel orders, and unresponsive customer support. Additionally, users report worsening app performance, unhelpful updates, and unresolved complaints despite paying for membership packages.
Shopee Seller CenterShopee Seller Center app lag and errors
The shared underlying problem is that the Shopee Seller Center app is plagued by numerous technical issues, including lag, frequent errors, and a lack of essential functions, making it frustrating for sellers to use. Despite being required to transition to this new app, sellers are dissatisfied with its performance and the overall user experience.
Viettel PostLogin Fails or Crashes the App
The Viettel Post app frequently experiences significant technical issues, causing persistent errors and disruptions in functionality. Users report that the app is unreliable, often failing to load or allowing them to place orders.
Pure Tuber it: Music PlayerExcessive ads and lag
Users experience severe frustration due to an overwhelming amount of disruptive advertisements and poor app performance that causes lagging and slow speeds. These issues ruin the user experience, making the application extremely inconvenient and unpleasant to use compared to how it used to be.
LalamoveUnreliable Delivery Services
Users are experiencing significant dissatisfaction with logistics apps due to long wait times for drivers, additional fees for timely service, and poor handling of goods. Many customers feel that the quality of service has declined, leading them to reconsider using these platforms in the future.
Delivery: Inadequate and Hard-to-Understand Notifications
Users are experiencing significant frustration with delivery apps due to inadequate communication and support features, leading to confusion and dissatisfaction. Common issues include unclear notifications about order cancellations, insufficient tracking capabilities, and a lack of customer service options, which ultimately result in wasted time and lost orders.
Banking: Failed Update Version
Users are experiencing significant issues with app updates, including failure to display update buttons, app crashes upon launching after updates, and persistent error messages that hinder access to banking services. These problems reflect a lack of effective testing and communication from the banks, leading to frustration and dissatisfaction among customers.
Schools & Communication Apps: Update Issues Causing Access Problems
Users are experiencing significant issues with mandatory software updates that often lead to login failures and persistent error messages. These problems hinder access to essential features, such as grade tracking, and create frustration among parents and students relying on the applications for educational purposes.
vnEdu LMSFrequent App Errors Hindering Learning
The app is plagued by frequent and significant errors, making it difficult for students to submit assignments and engage in online learning. These persistent issues frustrate both students and teachers, undermining the educational experience.
GHNPoor and Slow Delivery Service
Customers are experiencing significant delays and poor communication from the delivery service, leading to frustration and dissatisfaction. Many users report that their packages are not picked up or delivered on time, and customer support is unresponsive to their inquiries.
Logistics: Lack of Transparency and Support in Payments
Users are experiencing significant issues with payment processing and transparency in delivery services, leading to unexpected charges and delays. Complaints highlight a lack of professional conduct, inadequate customer support, and a failure to resolve payment disputes, resulting in frustration and distrust among customers.
VNPT MoneyPayments: Transaction Errors and Delayed Refunds
Users experience transaction errors and delayed refunds when using payment apps. These issues include money being deducted without being credited, slow refund processes, and lack of support from customer service.
Schools & Communication Logs: Inaccurate Attendance and Slow Updates
The problem involves inefficiencies and frustrations with the school management app, particularly regarding the payment of tuition fees and attendance tracking. Users experience delays, technical issues, and a lack of essential features, leading to wasted resources and dissatisfaction with the service.
ZaloMessaging & Social Media: Financial Loss from Unreceived Payment Codes
Users are experiencing frustration and distrust due to issues with payment processing and the reliability of receiving transaction confirmations, such as OTP codes. Many report being charged without receiving the expected services or support, leading to accusations of fraudulent practices.
Agoda: Cheap Flights & HotelsBooking rejections and delayed cancellation refunds
Agoda customers frequently face significant financial and logistical distress when the platform fails to honor bookings. This includes instances where payments are processed, but rooms are either unavailable or downgraded upon arrival. These issues are exacerbated by opaque fee structures, ineffective customer support that fails to resolve disputes, and lengthy delays in processing refunds for cancelled or unfulfilled reservations.
Google GeminiLag, crashes, and incorrect information
Users experience intense frustration with AI tools frequently generating incorrect information, exhibiting a lack of consistent opinions, and misunderstanding prompts or inventing details. Additionally, they encounter persistent technical glitches and display errors, especially after paying for professional subscriptions or experiencing unwanted automatic updates.
Logging into VNeID on New Phones
Users are experiencing difficulties logging into the VNeID application on new devices or after losing their phones. Common issues include not receiving verification codes and problems with NFC authentication.
MEDPROHealthcare: Inability to Schedule Appointments on Time
Patients face significant challenges with health appointment scheduling apps, including issues with address modifications, long wait times despite prior bookings, and frequent technical errors. These problems lead to frustration and inefficiencies, as users often find themselves unable to secure timely appointments or must navigate unexpected changes upon arrival at healthcare facilities.
ChatGPTEffective Application Error Resolution
Users are experiencing frequent and frustrating errors when trying to access and use the app. These issues include violations, repeated mistakes, and a lack of effective support for troubleshooting.
Shopee Seller CenterCustomer Message Display Issue
The problem is that messages from customers are not displaying properly in the Shopee Seller Center, leading to delays in response and support. Sellers are experiencing issues such as notifications not showing new messages, missing chat features, and inability to send icons, which hampers effective communication with customers.
Banking: Excessive Advertising Frustrates Customers
Users are frustrated by excessive and intrusive advertising in fintech applications, which disrupt their experience and hinder essential functions like money transfers. The prevalence of spam messages and pop-up ads contributes to a negative perception of banking apps, leading to dissatisfaction among customers.
Tài xế AhaIneffective Driver Support Services
The logistics app Tài xế Aha is plagued by poor functionality and inadequate support for drivers, leading to frustration and dissatisfaction. Users report that the app is overly complicated, often unresponsive, and fails to address issues effectively, resulting in a negative experience for drivers.
Healthcare & Appointment Scheduling: Inability to Book Appointments via App
Users are experiencing significant issues with the appointment scheduling app, leading them to prefer calling customer service instead. Common complaints include the app's inability to accurately reflect available services, difficulties in canceling appointments, and failures in processing bookings, resulting in frustration and inefficiency.
E-commerce: Missing Notifications and Delayed Updates
Users are experiencing significant issues with notifications in various applications, including missing alerts for messages and orders, as well as persistent error messages and slow loading times. This lack of reliable notification functionality is causing frustration and dissatisfaction among users.
J&T SprinterDelivery App Lag and Frequent Errors
The logistics app is experiencing significant performance issues, characterized by frequent lag and errors that frustrate users. This persistent lag affects the efficiency of operations, leading to delays in processing orders and a poor user experience.
Schools & Communication Apps: Notifications Not Displaying in App
Users are experiencing significant issues with the notification system in the app, leading to confusion and frustration regarding important updates such as fee payments and assignments. The app fails to effectively communicate notifications, often displaying errors or outdated information, which diminishes its utility for parents and students.
Logistics: Complex and Challenging Guidance and Usage
Logistics apps are facing significant user frustration due to overly complex processes and poor customer support, leading to a negative user experience. Users report difficulties with app navigation, lengthy procedures for transactions, and inadequate assistance when issues arise.