Selling products: Horrible customer service and unhelpful support experience
Customer support is consistently described as unhelpful, rude, and ineffective, often relying on inadequate AI chatbots that fail to resolve specific user issues. This poor service experience is compounded by language barriers, time zone conflicts, and difficulty in managing account cancellations or technical troubleshooting.
9 different people have complained about this since 20 Nov 2023, most recently on 21 Oct 2026. 1 of them in the last 30 days.
- “The customer service was awful, unhelpful, and rude.”
- “The customer support is terrible if your time zone is in the US and their English skills are substandard at best.”
- “Extremely bad customer support; left everything to the AI chatbot, which is useless and replies with the same answers.”
9 people in 9 posts across 1 source · 1 in the last 30 days, 1 in the 30 before
The pain
What goes wrong, and for whom
- Who
- 9 people using Globo Product Options, Variant, Releasit COD Fee, Easify Custom Product Options and Linktree
- Since
- 20 Nov 2023 → 21 Oct 2026
Is this a startup idea?
Not directly. These are complaints about a product or service people already use — the fix belongs first to that provider.
- Complaints are about
- Globo Product Options, Variant, Releasit COD Fee, Easify Custom Product Options and Linktree
- Looking for something else
- 0% want an alternative · 0% ask the provider for a feature
- What the numbers say
- Almost nobody is looking for a different product — people want this provider to fix it, not a new option.
The pain — what people say
Their asks, who is writing, and the posts themselves
What people were doing
Every post behind this page, by what its author was doing — and when each one was written
- Complaint9100%
Sources
9 signals · 1 sources
Evidence
Raw public posts behind this opportunity — click through to the original. 1 post was held back as off-topic; all 9 still count toward the score.
King Product Options, Variants If I could leave 0 stars I would. The customer service was awful, unhelpful, and rude. After being very clear over email with what the problem they continued to tell me there was no issue and be dismissive. Multiple attempts to explain the issue and to pose our questions in various ways…
Strong complaint…ct Options, Variant This app will not work for anything complicated. The customer support is terrible if your time zone is in the US and their English skills are substandard at best. Navigation within the app is nonexistent.
Strong complaintDoesn't work…aude to custom code something it takes a few hours to replace this... customer service is horrible
Strong complaintDoesn't workFile Upload & Image ‑ Uploadly Extremely bad customer support; left everything to the AI chatbot, which is useless and replies with the same answers. I was thinking of upgrading to the paid plan, but now I'm uninstalling it and never recommend it to anyone!!!
Strong complaintReleasit COD Fee Well-designed and functional app, but the customer service is disappointing. I simply asked if there was a particular feature available. After the first response from customer service, which included a video tutorial, I found that the change had already been made to my shop without my permission.…
Market and score
Products already there, how the score moved, and what it is made of
Existing solutions
Products people named in the evidence · high competition does not automatically mean a bad market
- Helpwarefound by web search
- Missiveappfound by web search
- Zendeskfound by web search
- Ringcentralfound by web search
- Velarofound by web search
- Fluentsupportfound by web search
- Tidiofound by web search
Opportunity history
Every score change is stored as a snapshot — click a sub-score to overlay it
Why did it move?
Needs at least two snapshots
No movement recorded yet
A second snapshot is needed to explain a change.
How the score was measured37 measured values behind the seven sub-scores · each shows the value, then the points it earned out of 100Show ↓Hide ↑
Questions about this idea
- Is Selling products: Horrible customer service and unhelpful support experience a startup idea?
- Not directly. These are complaints about a product or service people already use, and the fix belongs first to that provider. The page shows what is frustrating users and how badly — not an open market to start a company in.
- How many people have this problem?
- 9 different people described it independently, in 9 mentions, the earliest from 20 Nov 2023 and the most recent from 21 Oct 2026. The quotes, with dates and links to the originals, are in the Evidence section.
- Is this problem getting worse?
- Status: steady — no change the counts can show. 1 people raised it in the last 30 days and 1 in the 30 days before; the status compares its share of everything collected from the same source, so collecting more or less cannot create a trend.
Adjacent opportunities
Nearest neighbours by embedding similarity
Have you run into this?
Written by readers, except comments marked Team, which are ours. Not part of the evidence above and not counted in any score.
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