Orders and shipping: Customer support is terrible and unhelpful
Customers are experiencing significant frustration with poor customer service and support in the ecommerce sector. Issues include slow response times, unhelpful interactions, and a lack of effective communication, leading to a negative overall experience.
9 different people have complained about this since 13 Feb 2026, most recently on 14 Oct 2026.
- “What makes this worse is: • Slow customer support responses • Being passed between multiple agents • Generic copy-paste replies • Wasting time explaining the same issue repeatedly • Basic functionality hidden behind…”
- “Customer support is useless as they are NOT interested to listen to you.”
- “The customer support is a lie - there is a "button" that says "Call us" and it's not a button it's a span!!!!”
9 people in 9 posts across 1 source · demand low, pain moderate, competition moderate
The pain
shares of 9 quoted postsWhat goes wrong, and for whom
- Who
- 9 people using Shiprocket, CedCommerce Amazon Channel, Easyship ‑ All in One Shipping and AfterShip Returns & Exchanges
- What goes wrong
- Wastes time11% of posts
- Manual work11% of posts
- How bad
- 89% of posts are complaints · pain score moderate (46/100)
- Since
- 13 Feb 2026 → 14 Oct 2026
Is this a startup idea?
Not directly. These are complaints about a product or service people already use — the fix belongs first to that provider.
- Complaints are about
- Shiprocket, CedCommerce Amazon Channel, Easyship ‑ All in One Shipping and AfterShip Returns & Exchanges
- Looking for something else
- 0% want an alternative · 11% ask the provider for a feature
- What the numbers say
- Almost nobody is looking for a different product — people want this provider to fix it, not a new option.
The pain — what people say
Their asks, who is writing, and the posts themselves
What people were doing
Every post behind this page, by what its author was doing — and when each one was written
- Complaint889%
- Request111%
Sources
9 signals · 1 sources
Evidence
Raw public posts behind this opportunity — click through to the original
…return,” which creates confusion and a terrible customer experience. What makes this worse is: • Slow customer support responses • Being passed between multiple agents • Generic copy-paste replies • Wasting time explaining the same issue repeatedly • Basic functionality hidden behind higher pricing tiers The most…
FrustratedWastes timeManual work…roducts inside them 4. Charges premium rates for b**** services 5. Customer support is useless as they are NOT interested to listen to you. Even if you provide 100 proofs, shiprocket never listens you
Strong complaintShiprocket The customer support is a lie - there is a "button" that says "Call us" and it's not a button it's a span!!!! Liars, liars, liars. Second, the delivery was supposed to pick up our goods at 4PM. Never showed up. Client upset. Shiprocket doesn't care. Also, read all the 5 star reviews... they're all FAKE. PS…
ShipStation Orders & Inventory Terrible customer service and support. Does not integrate with the basics like pick ups for TeamGe/toll. Contacted account manager and she passed it off at lightening speed to tech support who did nothing after multiple attempts to contact them over a month. You pay a fee to make your…
Easyship ‑ All in One Shipping I left the app 5 stars but once I kept using it, the website is super buggy and don't work like that, the customer service sucks nobody will understand you they just talk like bots! Shipping labels have your full name on it instead of just your business name.
Problem clusters
Distinct problems aggregated into this opportunity
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Market and score
Products already there, how the score moved, and what it is made of
Opportunity history
Every score change is stored as a snapshot — click a sub-score to overlay it
Why did it move?
Score 49.3 → 44.4 · 14 Oct 2026, 04:00 → 05:15 UTC
How the score was measured40 measured values behind the seven sub-scores · each shows the value, then the points it earned out of 100Show ↓Hide ↑
Questions about this idea
- Is Orders and shipping: Customer support is terrible and unhelpful a startup idea?
- Not directly. These are complaints about a product or service people already use, and the fix belongs first to that provider. The page shows what is frustrating users and how badly — not an open market to start a company in.
- How many people have this problem?
- 9 different people described it independently, in 9 mentions, the earliest from 13 Feb 2026 and the most recent from 14 Oct 2026. The quotes, with dates and links to the originals, are in the Evidence section.
- Is this problem getting worse?
- Current status: rising — mentioned more often than before. Momentum is 66/100, measured as how often it is mentioned recently compared with before.
Adjacent opportunities
Nearest neighbours by embedding similarity
Have you run into this?
Written by readers, except comments marked Team, which are ours. Not part of the evidence above and not counted in any score.
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