Orders and shipping: Delivery and shipping failures across multiple services
There are significant frustrations with the returns and shipping processes, including persistent errors in setup, limitations on basic features without additional costs, and inadequate customer support when issues arise. Additionally, there are concerns about the reliability of order fulfillment, with instances of orders being returned without customer action, leading to inefficiencies and dissatisfaction.
6 different people have complained about this since 10 Jul 2025, most recently on 14 Oct 2026.
- “What is even more frustrating is that, on several occasions, orders were returned to me without my customer ever rejecting or refusing the delivery.”
- “Deleting the shipping profiles doesn't work, as they get reinserted within a day or two.”
- “We found them to be both slow and expensive for order fulfilment, they weren't much quicker or cheaper than shipping from the UK, so we didn't use them much.”
6 people in 6 posts across 1 source · demand low, pain low, competition low
The pain
shares of 6 quoted postsWhat goes wrong, and for whom
- Who
- 6 people using AfterShip Returns & Exchanges, Amazon MCF and Buy with Prime, Pirate Ship and Shiprocket
- What goes wrong
- Doesn't work17% of posts
- How bad
- 67% of posts are complaints · pain score low (33/100)
- Since
- 10 Jul 2025 → 14 Oct 2026
Is this a startup idea?
Not directly. These are complaints about a product or service people already use — the fix belongs first to that provider.
- Complaints are about
- AfterShip Returns & Exchanges, Amazon MCF and Buy with Prime, Pirate Ship and Shiprocket
- Looking for something else
- 0% want an alternative · 33% ask the provider for a feature
- What the numbers say
- Almost nobody is looking for a different product — people want this provider to fix it, not a new option.
The pain — what people say
Their asks, who is writing, and the posts themselves
What people were doing
Every post behind this page, by what its author was doing — and when each one was written
- Complaint467%
- Request233%
Sources
6 signals · 1 sources
Evidence
Raw public posts behind this opportunity — click through to the original. 1 post was held back as off-topic; all 6 still count toward the score.
…sful because there is no confidence that it will be handled properly. What is even more frustrating is that, on several occasions, orders were returned to me without my customer ever rejecting or refusing the delivery. This has caused unnecessary losses and has damaged my relationship with my customers. I strongly…
Frustrated…rs selecting "Amazon Prime" free shipping, when that's not an option. Deleting the shipping profiles doesn't work, as they get reinserted within a day or two.
Doesn't work…illment Network If I could have given them zero stars, I would have! We found them to be both slow and expensive for order fulfilment, they weren't much quicker or cheaper than shipping from the UK, so we didn't use them much. Then they suddenly announced a minimum spend of $500 per month, and if you don't spend that…
AfterShip Returns & Exchanges I was excited to set up a returns portal with Aftership, but you can't even set up basic return criteria like using the 'delivery date' for the return window without paying for the $119 plan, super disappointing and not worth it if you're a small business
…s & Inventory No response to my support ticket for almost one month. I was excited to have both shipping and my returns solution in the same place, but the Returns setup has been stuck in an error for nearly a month. Only response is that it has been escalated to someone senior. No one has reached out other than that.…
Problem clusters
Distinct problems aggregated into this opportunity
Market and score
Products already there, how the score moved, and what it is made of
Existing solutions
Products people named in the evidence · high competition does not automatically mean a bad market
- Proshipincfound by web search
- Shippyprofound by web search
- Goshippofound by web search
- Pitneybowesfound by web search
Opportunity history
Every score change is stored as a snapshot — click a sub-score to overlay it
Why did it move?
Needs at least two snapshots
No movement recorded yet
A second snapshot is needed to explain a change.
How the score was measured37 measured values behind the seven sub-scores · each shows the value, then the points it earned out of 100Show ↓Hide ↑
Questions about this idea
- Is Orders and shipping: Delivery and shipping failures across multiple services a startup idea?
- Not directly. These are complaints about a product or service people already use, and the fix belongs first to that provider. The page shows what is frustrating users and how badly — not an open market to start a company in.
- How many people have this problem?
- 6 different people described it independently, in 6 mentions, the earliest from 10 Jul 2025 and the most recent from 14 Oct 2026. The quotes, with dates and links to the originals, are in the Evidence section.
- Is this problem getting worse?
- Current status: stable — mentioned at a steady rate. Momentum is 57/100, measured as how often it is mentioned recently compared with before.
Adjacent opportunities
Nearest neighbours by embedding similarity
Have you run into this?
Written by readers, except comments marked Team, which are ours. Not part of the evidence above and not counted in any score.
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